Use and Care Manual

TROUBLESHOOTING GUIDE
If your issue is not resolved by following the instructions above or
if you need assistance, please message us on our amazon page or at
[e-mail]. You may also contact us at [phone].
Issue/Problem Solution
 Head or foot section elevates adjusta-
ble bed but does not return to flat posi-
tion?
- Your adjustable bed may be obstructed preventing smooth operation.
Remove obstructions from around and under the bed.
- If a headboard is installed, check that it is not too close to the edge of
the mattress. Make sure there is enough distance between the head-
board bracket and the mattress.
 Remote not working?
- Press any button on the remote controller to see whether the blue
backlight is bright. If it is dim or does not light, check the battery.
-Make sure the batteries are installed correctly.
- Check for dirt or debris blocking the sensors.
- Emergency Reset (please see page 9)
 Remote Not Working (One or More
Functions Not Working)?
For example, the head raise/lower buttons might work, but the feet do
not. Or, the massage on one side of the bed works, but not the other.
- Check under the bed and make sure each component is fully plugged
into the control box
- Bed’s control box is where all the different motors are plugged into. If
one of these connections has come loose, plugging it back in can fix the
non-working components
 Mattress keeps slipping?
- make sure the mattress retention bar is properly installed and is grip-
ping the front of the mattress well