Use and Care Manual

TROUBLESHOOTING GUIDE
How to sync the remote:
1. You may use one remote to operate two bed bases (For 2 * Twin XL/ Split King beds)
2. How to match code? Please see Page 6, Installation Guide Step 8.
Note: Kindly ensure that you follow the steps. If it will not work, unplug both of the beds to reset electrical
components.
If you experience problems with your adjustable bed, please follow these steps for corre-
sponding issues:
Issue/Problem Solution
 Bed doesn't move smoothly?
 Bed stutters when in motion?
- Bed mechanism may be obstructed. Elevate bed and check for ob-
struction. Remove obstruction and other debris.
- Check the motor underneath. If the motor is worn out (due to over-
heat), it may cause the bed to move slowly. Kindly unplug the bed and
let it rest for an hour.
- Unplug the base for 1 hour to reset the electronic components.
- Check the batteries in the remote. Replace if needed.
- Press the lift buttons firmly and accurately.
 Noisy motor?
(Massage motors seem excessively
loud during operation?)
- If the noise is only occasional or very faint, check for any loose screws
or parts in the bed frame. Tighten any that are found.
- If the noise persists and louder, it could be an issue with the
motor itself. Do not hesitate to contact us.
- In either case, place a piece of foam, carpet or other material between
the bed and the floor. Adjust the bed, so it is not in direct contact with
the floor.
- If base is located on hard surface flooring, place carpet
pieces or rubber caster cups under each leg or caster of the base.
 One or more of the functions on the
bed base have stopped operating?
- Check under the bed base to verify that the wired connections are se-
cure and that there are no cords or bedding obstructing the movement of
the base.
- Ensure the green LED light is illuminated on the control box. If there is
no light, verify that the input and power cords are properly connected.
 Split or tandem system is out of sync.
Only one of the two adjustable bed
raises or both beds raise but one side
is higher than the other?
- Reset the system and then sync one remote to both adjustable beds
again.
Please see Page 6, Installation Guide Step 8.