User's Manual

224
NEO
User Manual
TROUBLESHOOTING
Reinstalling or Repairing Keys on the NEO Keyboard
. . . . .
If the prongs don’t appear to be
damaged, and the key’s underlying
scissors assembly is still in place on your
keyboard as shown to the right, gently lift
the bottom of the scissors assembly and
fit the bar or two tabs at the top of the
assembly into the top of the key cap as
shown. Gently flip the key down. Do not
press the key down yet.
3. Before you press the key down, please note that if you press too
hard, you may break the underlying scissors pieces, in which case
you will need to contact Technical Support and arrange for repair.
Now, press down gently until you hear the key click into place on the left
and right sides. If it clicks into place on one side, carefully push on the
opposite side until it clicks. If you don’t have the key perfectly aligned,
wiggling the key slightly as you press down may help.