User's Manual

222
NEO
User Manual
TROUBLESHOOTING
NEO Manager Software Troubleshooting
. . . . .
I have a SmartApplet installed on my computer, but I can’t install it on the
NEOs.
In NEO Manager, all installed SmartApplets should appear in the list on the
SmartApplets tab. If one doesn’t, try these steps:
1. Find the SmartApplet file on your computer and check the file extension.
SmartApplets that are compatible with NEO Manager have the extension
.OSK3App.
2. If the SmartApplet has the appropriate extension, add the SmartApplet by
following the steps on page 84.
If the SmartApplet doesn’t have the appropriate extension, you won’t be
able to use it with NEO Manager. Contact Technical Support for
assistance (see the contact information at the front of this manual).
I’m managing a group of NEOs in a SmartOption Mobile Lab with an
AlphaHub, and I want to change a setting on one of the SmartApplets, but I
don’t see the SmartApplet in the settings list in NEO Manager.
For a SmartApplet to appear in the Settings tab, it must either be listed in the
Install List on the SmartApplets tab, or it must be present on every connected
NEO. If the SmartApplet is present on some NEOs, but not all, then you need
to add it to the Install List on the SmartApplets tab in NEO Manager. Once
you do so, you’ll be able to change the setting for the SmartApplet on the
Settings tab.
If you have a mixed SmartOption Mobile Lab with both NEO 1 and NEO 2s,
SmartApplets that are for NEO 2 only (the Accelerated Reader, MathFacts in
a Flash, and Responder SmartApplets) are only listed when NEO 2s are the
only ones connected. They are not listed if any NEO 1s are connected with the
NEO 2s.
When I try to drag and drop text from my Windows computer, NEO Manager
doesn’t accept it.
Some Windows programs like Notepad don’t support drag and drop, while
others like WordPad and Microsoft Word do. The program you’re dragging
from has to support drag and drop in order for NEO Manager to receive it. If
it doesn’t, you can always select and cut or copy the text from your program,
then paste it into NEO Manager.