User's Manual

220
NEO
User Manual
TROUBLESHOOTING
NEO Troubleshooting
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My NEO is showing an error message.
First, try turning your NEO off and then on again. If the message is still there,
refer to our Knowledge Base at http://support.renlearn.com/techkb/ or
contact Technical Support.
The light on my Renaissance Receiver is amber, and my NEO 2s can’t
connect.
Follow these steps to try to solve the problem:
1. Start the Renaissance Wireless Server Utility:
• Windows computers: Right-click in the lower-right corner of
your computer screen (the system tray) and choose Manage from the
menu that appears. If you don’t see this icon in your system tray, click
StartProgramsRenaissance Wireless ServerRenaissance
Wireless Server Utility.
• Macintosh computers: In your computer’s Applications folder, open
the Renaissance Wireless Server folder. Then, double-click
Renaissance Wireless Server Utility.
2. If the program asks you to log in, type 1234 and click OK. (This is the
default Administrator PIN. If you have changed the PIN, enter your new
PIN.)
3. Check the server status at the top of the screen. If it says the server is not
running, click Start. When the program asks for the Administrator PIN,
type 1234 (or the Administrator PIN you have set); then, click OK.
If the server is running, click Stop. The program will verify that the server
has been stopped; click OK. Click Start to restart it.
If the Receiver light still is not green, contact Technical Support.
When I use the Responder, Accelerated Reader, MathFacts in a Flash RP, or
MathFacts in a Flash (offline) SmartApplets on NEO 2, I don’t seem to be
connected to the right Receiver.
As you join a session or start using one of these SmartApplets, you’ll be asked
if you want to stay connected to the Receiver. Answer no to this question so
that you can then choose a different Receiver to connect to.
You can also use the NEO 2 Search for Networks setting to choose a Receiver.
See page 174 to find out how to change Control Panel settings; see page 181
for more information about the Search for Networks setting.