User's Manual

TROUBLESHOOTING
NEO Troubleshooting
219
. . . . .
NEO
User Manual
Do I need antivirus software for my NEO?
Antivirus software isn’t needed for your NEO.
What should I do if I spill something on my NEO?
If you’ve spilled water, follow these steps:
1. Remove all power sources (batteries, USB cable, AC adapter, and the
rechargeable battery pack).
2. Dry the NEO using a canned air dusting product or hair dryer (on air only
or low heat setting).
3. When the NEO is dry, reconnect the power sources and try turning the
NEO on.
4. If the NEO doesn’t turn on or malfunctions, contact Technical Support.
If you spilled something other than water, contact Technical Support
immediately for assistance. Don’t let the NEO sit for an extended period
before consulting Technical Support. The cleanup measures that Technical
Support will suggest aren’t likely to work if you don’t deal with the spill soon
after it occurs.
When I try to send NEO 2 files to supported programs such as Google Docs,
I see a message that says Wireless File Transfer is not installed or
disabled.
You cannot transfer files between NEO 2 and these supported programs if
you have removed Wireless File Transfer using NEO Manager or if you have
disabled Wireless File Transfer.
If you have deleted Wireless File Transfer and you want to use this feature,
you must use NEO Manager to reinstall Wireless File Transfer. Wireless File
Transfer is installed just like a SmartApplet; to install it, see “Installing or
Updating SmartApplets on NEOs Using NEO Manager” on page 79.
If you have disabled Wireless File Transfer, change the settings in NEO
Manager to enable it again. See page 78.
My Renaissance Place address can’t be verified in the Renaissance
Wireless Server Utility’s Server Settings.
For troubleshooting tips, see the section on connecting client programs in this
Knowledge Base article:
http://support.renlearn.com/techkb/techkb/6303273e.asp.