User's Manual

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NEO
User Manual
C ONTENTS
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Programs Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Installing AlphaBeam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Installing AlphaBeam on Windows Computers . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Installing AlphaBeam on Macintosh OS 10 Computers. . . . . . . . . . . . . . . . . . . . .210
Using AlphaBeam to Beam Files to Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Using the NEO Calculator . . . . . . . . . . . . . . . . . . . . .213
How to Use Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Pasting Calculations into AlphaWord Plus (Paper Tape) . . . . . . . . . . . . . . . . . . . 214
Turning Off the NEO Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
To Turn Off Calculator while Using AlphaWord Plus . . . . . . . . . . . . . . . . . . . . . . . . . . 215
To Turn Off Calculator from the SmartApplets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .216
NEO Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Nothing appears on the NEO screen when I turn it on.. . . . . . . . . . . . . . . . . . . . . . . . . 216
When I turn on my NEO, I see something other than the file that I expected.. . . . . .216
When I attach my NEO to my computer, I can’t send any data, and my NEO
screen shows a file instead of the “Attached to…” message. . . . . . . . . . . . . . . . . . . . . . 217
When I send a file to my computer, some of the characters don’t show up, or
some letters or words are missing.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
I try to type in a file, but no characters appear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
My file (or the end of my file) is filled with garbage characters.. . . . . . . . . . . . . . . . . .218
When I transfer text to my Windows computer, the case of the characters is
reversed; all the lowercase characters show up as uppercase, and the
uppercase characters show up as lowercase.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
When I press a key, the wrong letter appears on the screen. . . . . . . . . . . . . . . . . . . . .218
My LCD screen broke. Is it covered under warranty? What should I do? . . . . . . . . . .218
Do I need antivirus software for my NEO? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
What should I do if I spill something on my NEO? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
When I try to send NEO 2 files to supported programs such as Google Docs,
I see a message that says Wireless File Transfer is not installed or disabled.. . . . . . . 219
My Renaissance Place address can’t be verified in the Renaissance Wireless
Server Utility’s Server Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
My NEO is showing an error message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
The light on my Renaissance Receiver is amber, and my NEO 2s can’t connect.. . . 220