System information

Mach 5 (950C) Common Issues and Solutions.doc Rev. 12-19-11 Neopost USA Addressing Group
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3. Proper Handling of the Clamshell
4. IMPROVED Printhead Priming Procedure.
We have a new procedure that will improve the success of the printhead priming process; thereby
reducing issues caused by not getting the printhead and ink system primed during the first attempt.
Please carefully review the document titled “Improved Printhead Priming Procedure”. It can be
obtained from the Neopost knowledgebase or Rena Dealer Net site.
5. How to Properly Clear Media Jams from the Printer
WARNING! Do NOT
pull jammed media from the Print Engine, Antistatic Brush Assembly or Sheet
Separators. Damage to the printer may result.
To safely remove jammed media from the printer:
a. Remove the media stack from the hopper.
b. Loosen, lift and secure the Sheet Separators at their upper position; if jammed media is located under this
area.
c. Remove the Anti-Static Brush Assembly; if jammed media is located under this area.
d. Open the Clamshell.
e. Carefully remove the jammed media.
After jam is removed:
a. Carefully close the clamshell. See Item #3 for details.
b. Carefully reinstall the Antistatic Brush Assembly; as described in the Operator’s Guide.
WARNING! Make sure you don’t pinch the ink tubes during this process.
c. Re-adjust the Sheet Separators; as described in the Operator’s Guide.
d. Reload the media; as described in the Operator’s Guide.
e. Press the CANCEL button on the printer or the “Clear Error” button in the Toolbox utility; to continue
printing.
6. Trouble Installing Software (M Series Driver & Toolbox) or Opening Toolbox
The most common causes for the printer’s software not installing or the Toolbox not opening have been that
the system does not meet the minimum requirements; shown below.
Example: “Java 6” or higher not installed or “Microsoft .NET Framework 3.5” not installed.
Check that the computer system meets these minimum requirements:
• Windows XP, Windows Vista, Windows 7. Supports 32 and 64 bit systems.
• You must have administrative privileges on the system.
• Pentium II, 2 GHz minimum (Pentium Dual Core, 2.5 GHz or better, is optimal)
• System memory – 2 GB minimum; or as recommended for your operating system.
• At least 10 GB free hard-disk space.
• Microsoft Internet Explorer 6.0 or higher.
• Java version 6 or higher
• CD/DVD drive
• USB 2.0 port (ports will be identified as “USB2” or “Enhanced” in the Device Manager)
CAUTION
TO PREVENT DAMAGE; HOLD ONTO AND RELEASE BOTH
LATCHES WHEN OPENING AND CLOSING THE
CLAMSHELL ASSEMBLY.
IF YOU ALLOW THE CLAMSHELL ASSEMBLY TO DROP BY
ITSELF OR IF YOU FORCE IT CLOSED, WITHOUT HOLDING
THE LATCHES OPEN, YOU MAY DAMAGE THE LATCHES
AND THE CLAMSHELL SWITCH (DOOR SWITCH).
BE GENTLE!