Troubleshooting guide

SECTION 6
TROUBLESHOOTING
89
The Printer
NOTE: The printer will not print if any of the five ink tanks are empty or missing.
Dots or Lines Printed on Media
CONDITION PROBLEM SOLUTION
Multiple horizontal black
lines are printed down the
length of the media.
You have exceeded
the maximum print
width of 8.5”.
Reduce paper width to 8.5” to avoid exceeding
the max print width of printer.
A single horizontal black line
is printed at or near the
trailing edge of the media.
Intrapage nozzle
spitting is hitting
trailing edge of
media.
Intrapage (between pages) nozzle spitting
(purge) is used to help keep nozzles from drying
(clogging). If piece is hesitating in transport or
printer’s bof_adjustment is not set properly; this
purge line may hit the trailing edge of the media.
Test using 8.5 x 11 paper. If issue does not
occur then issue is being caused by media
hesitation. If issue still occurs, an adjustment
may be needed to the bof_adjustment value.
Default bof_adjustment = 3000. Contact service
support and ask them to check/adjust.
Very small dots (gray
overspray) are being printed
down length of media.
These dots are
formed by interpage
nozzle spitting
(KWS Setting).
Interpage (on the page) nozzle spitting is
normal. This feature is used to help keep nozzles
from drying (clogging).
With firmware version 110928_u and higher the
Toolbox provides a “KWS Setting” that can be
used to adjust the Level of spitting.
Power Problems
CONDITION PROBLEM SOLUTION
Main Power Switch is ON,
but the ON/OFF button does
not illuminate.
No power being
delivered to printer.
Check that the power cord is plugged in.
Check that the wall power outlet is live.
Problem within
printer.
Press the ON/OFF button and wait 45 seconds.
Check fuse in Receptacle.
Contact Service Support.