Troubleshooting guide
SECTION 1
GETTING ACQUAINTED
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Print Engine with printhead cartridge
installed and printhead latch closed.
Print Engine Area
1.
Antistatic Brush Assembly – This assembly contains an antistatic brush that is used to help
reduce static energy and remove paper dust from the media. This assembly also contains upper
pressure rollers and fingers that help guide the paper into the print engine.
2.
Printhead Latch – When lowered and locked this device connects the Ink Couplings with the
Printhead Cartridge. Note: The printhead latch on your printer may be blue or black.
WARNING! Never attempt to open the printhead latch manually, when in the closed/locked
position. Sever damage will result. Use the Printhead Release function from the Toolbox utility on
your PC or press the Printhead Latch Release button if a computer is not available.
3.
Clean Printhead Button – The button located below this opening can be used to enable a “Level 1
Cleaning” cycle. Insert a non-conductive tool (i.e. plastic pen) into the opening provided, and
lightly press the button.
Additional levels of cleaning can be enabled from the M Series Driver services.
4.
Ink Couplings – These devices connect the ink tubes to the printhead cartridge. The printhead
latch is used to engage or disengage these devices from the printhead cartridge.
5.
Printhead Latch Release Button – The button, located below this opening, can be used to initiate
the printhead latch release cycle. Insert a non-conductive tool (i.e. plastic pen) and lightly press the
button. If the system is primed it will run a partial deprime cycle before releasing the latch. This
feature can also be initiated from the Toolbox utility and M Series Driver services.
6.
Print Engine Latches – Lift up on both latches, at the same time, to release and swing open the
“Clamshell” (top section of the Print Engine).
CAUTION! Do NOT open the Print Engine “Clamshell” while the printer is operating.
Make sure the Print Engine “Clamshell” is closed and locked before operating.
7.
Printhead Cartridge – Memjet® printhead; produces an 8.5” wide, full color, print area.