Troubleshooting guide

SECTION 5

MAINTENANCE

Printhead Nozzle Area

WARNING: Be careful not to damage the

“star rollers” when wiping the printhead.

These rollers are designed so they can roll

across a wet image, without damaging the

image. If the rollers are bent, they will not

turn free; causing media feed issues

(jamming) and possible damage to the

image or media.

Using the Clean Printhead Button:

A “Level 1 Maintenance” can be activated by pressing the “Clean

Printhead Button”, located on the print engine; as shown. The wiper

roller, in the Service Station, will perform a quick cleaning of the

printhead nozzles.

Tip: The User Maintenance Levels, located under the Services Tab of

the M Series Driver, should be used to do a more thorough cleaning.

Manual Printhead Cleaning:

NOTE: We recommend the use of disposable gloves for this process.

As a last resort, if running the built-in User Maintenance Levels doesn’t help improve print quality; the

printhead cartridge can be cleaned manually.

1. Carefully open the clamshell.

2. Clean the printhead nozzles. Dampen a lint-free cloth (i.e.

Cartridge Wipes, PN 2023), with deionized or distilled water.

Keep the printhead nozzle area facing down and gently wipe the

printhead nozzle area, from end to end, in one direction and in one

fluid motion. You can repeat this process a few times, but only

wipe in one direction.

NOTE: The use of deionized water (reference ASTM D5127-90 Type E-II Electronic Grade

Water) is preferred; however it is acceptable to use distilled water if deionized water is not

available. Do NOT

use tap water or paper towels to clean the printhead nozzles. Doing so may

cause damage to the printhead cartridge and possible contamination to the ink system.

3. Carefully Close the Clamshell.

CAUTION: To prevent damage, hold onto, then lift and release both latches when closing. If you

force it closed without holding the latches open, you will eventually damage the latches and

clamshell switch (door switch).