Troubleshooting guide

SECTION 3
OPERATING THE PRINTER
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Mid Job Servicing – Allows user to adjust the frequency of printhead cleaning (servicing) during a print
job. Based on the linear meters of media transported through the system.
OFF = 32,000 meters (This distance is so large that it will never be reached during a job.)
Level 1 = 500 meters
Level 2 = 375 meters
Level 3 = 250 meters
Level 4 = 100 meters
Default = 14 meters (14,000 millimeters)
NOTE: This feature will revert to default if power is cycled or printer is reset.
WARNING: Changing from "default" may cause print quality issues and reduced printhead life.
Service interval examples for the “default” (14 meters) setting:
Feeding 8.5" x 11" media (length= 11”= 0.28 meters). Printer stops to clean about every 50 pieces.
Feeding #10 envelopes (length= 4.13”= 0.10 meters). Printer stops to clean about every 140 pieces.
Cutsheet Feeding Mode – Allows user to select between more accurate media feed control or better
throughput.
Safe_Feed = Larger gap between pieces provides slower throughput, but less chance for blanks
(unprinted pieces) to be fed.
Max_Throughput = Smaller gap between pieces provides higher throughput, but more chance
for blanks (unprinted pieces) to be fed.
NOTE: These two settings can be changed “on the fly” without stopping the job.
Example: While running a job in “Max-Throughput” you can Open the Toolbox, check “Safe
Feed” and click “Submit”. The Printer will automatically adjust without pausing or stopping the job.
Ignore Exit Sensor – Allows use of media that is non-reflective to the Paperpath Exit sensor.
When this feature is NOT selected; non-reflective media may cause a "Paperpath_Paperjam" condition.
After you select this feature and click on Submit; you will see the "Paperpath Exit" condition, shown in
the Toolbox, change to "Exit: Disabled" ; allowing you to run non-reflective media.
NOTE: Please try cleaning sensors; as outlined in the user's guide; before selecting this feature. This
feature will not solve issues caused by media transport (slipping, hesitating, jamming).
PLEASE BE SURE TO HIT "SUBMIT" AFTER CHANGING THESE SETTINGS
[C] Shutdown – Turns the Printer OFF from
your computer.
[D] Display Language – Selects the language
the Printer will operate in.