Troubleshooting guide

TABLE OF CONTENTS
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SECTION 4 – SOFTWARE SETUP INFORMATION .......................................................................... 51
GENERAL SOFTWARE SETUP INFO: ............................................................................................................ 51
SETTING UP A JOB IN SATORI BULK MAILER
®
.......................................................................................... 52
#10 Envelope, Feeding Flap First ........................................................................................................ 52
#10 Envelope, Feeding Short Edge First .............................................................................................. 56
SETTING UP A JOB IN MICROSOFT WORD
®
(2007)..................................................................................... 59
Letter (8.5” x 11): ................................................................................................................................. 59
Envelope #10 (4.13” wide x 9.5” long) feeding short side first: .......................................................... 60
Envelope #10 (9.5” wide x 4.13” long) feeding flap first: .................................................................. 61
SECTION 5 – OPERATOR MAINTENANCE ....................................................................................... 63
INK TANK STORAGE AND HANDLING ........................................................................................................ 63
REPLACING THE INK TANKS ...................................................................................................................... 63
PRINTHEAD CARTRIDGE STORAGE AND HANDLING .................................................................................. 65
CLEANING THE PRINTHEAD CARTRIDGE ................................................................................................... 65
From the M Series Driver: ................................................................................................................... 65
From the Toolbox: ................................................................................................................................ 65
Using the Clean Printhead Button: ...................................................................................................... 66
Manual Printhead Cleaning: ................................................................................................................ 66
CLEANING THE LIP OF THE PRINTHEAD CAP .............................................................................................. 67
CLEANING/REPLACING SERVICE STATION ITEMS ...................................................................................... 68
Removing the Service Station ............................................................................................................... 68
Cleaning the Service Station ................................................................................................................. 70
Removing the Wiper Motor Assembly ................................................................................................... 71
Cleaning the Wiper Motor Assembly .................................................................................................... 71
Installing the Service Station ................................................................................................................ 72
Still Experiencing Print Quality Issues? ............................................................................................... 75
REPLACING THE PRINTHEAD CARTRIDGE .................................................................................................. 76
CLEARING MEDIA JAMS ............................................................................................................................ 77
INSPECTING/REPLACING THE WASTE INK TRAY ........................................................................................ 78
REPLACING THE SHEET SEPARATORS ........................................................................................................ 79
CLEANING THE PRINTER BODY ................................................................................................................. 80
CLEANING THE FEED ROLLERS AND FORWARDING ROLLERS .................................................................... 80
CLEANING THE ENCODER WHEEL ............................................................................................................. 80
CLEANING THE FEED SENSOR .................................................................................................................... 81
CLEANING OTHER ITEMS INSIDE THE PRINT ENGINE ................................................................................. 82
Media (Paperpath) Sensors .................................................................................................................. 82
Grit Rollers (Media Transport Rollers) ................................................................................................ 82
Printing Platen ..................................................................................................................................... 82
SECTION 6 – TROUBLESHOOTING GUIDE ...................................................................................... 83
PRINT QUALITY ISSUES: ............................................................................................................................ 83
Examples of Print Quality Issues (including possible causes and solutions) ....................................... 84
THE PRINTHEAD CARTRIDGE .................................................................................................................... 87
THE PRINTER ............................................................................................................................................. 89
Dots or Lines Printed on Media ........................................................................................................... 89
Power Problems ................................................................................................................................... 89
Service Station Problems ...................................................................................................................... 90
Interface Communication Problems ..................................................................................................... 91
Feeding Problems ................................................................................................................................. 92
ERROR’S AND WARNINGS ......................................................................................................................... 93
Printer Alert Window Messages ........................................................................................................... 93
Toolbox System Status Messages .......................................................................................................... 94