Troubleshooting guide

SECTION 2
INSTALLING THE PRINTER
22
6. Click on “Diagnostics”.
The “Diagnostics” window will open;
displaying a lot of information about the printer.
This information will include the Network
Status and configuration settings.
7. If the “Network Status:” is shown as
“disconnected”; click on the refresh button in
the browser window.
If you have entered compatible network settings
for your network and the printer; the "Network
Status:" line in the Diagnostics window should
change from "disconnected" to "connected". If
the status doesn’t change to “connected” please
contact your IT support person for help with the network settings.
8. Run the Printer Software (M Series Driver, R9.1 or higher) installation again; but this time choose
"Add another printer".
9. When prompted to choose the Printer Connection; select "Configure to print over the Network".
Then click Next.
The install program will search the network for printers. It should automatically locate the "M Series"
printer at the IP address provided by the network or that you configured in step 4.
In this example the M Series printer has the IP Address 192.168.100.251.
Note: If the driver install program cannot locate the printer automatically, then you will be presented
with a window to enter the Host name and IP Address for the printer. Enter the IP Address for the
printer and click Next (You do NOT need to enter a Host name). If the printer is found at the IP
Address provided; the driver install will continue automatically (skip to 10).
If the printer is not
found then, in general, you have not provided a valid IP Address or network
configuration for the printer. In this case CANCEL the driver install and repeat from Step 1. Please
obtain help from your IT support people.
10. Select the "M Series" printer that is displayed. Then click Next
When the “Finished software installation” window appears; displaying “Network Connection Successful”;
select if you want to “Print Test Page” or “Set this printer as the default printer”. Then click Finish.
If selected, a test page will be sent to the printer to be printed.
Opening the “M Series Toolbox” utility from an Ethernet connection:
Valid for M Series Driver version R9.1 and printer firmware version 110928_u or higher.
To open the Toolbox utility; click on Start, All Programs, Memjet, M Series Driver, Toolbox.
During the driver installation process, the Toolbox connection is now automatically configured to the
selection you provided (USB or Network) during the installation process. In other words if you selected
“Network” during your most recent driver install, the Toolbox will automatically connect to the printer’s
EWS (Embedded Web Server) via the network connection. If you selected “USB” during your most recent
driver install, the Toolbox will automatically connect to the printer’s EWS via the USB connection.