Troubleshooting guide

SECTION 2
INSTALLING THE PRINTER
21
Connecting the Digital Color Printer via Network (Ethernet Port)
Valid for printers with firmware version 110928_u or higher installed.
The following procedure is written for network systems that do not provide an automatic IP Address. In
this case a static IP Address must be entered into the printer's "network status and configuration" window.
Note: For network systems that automatically provide the IP Address: Connect the printer to the network
via the Ethernet connection, then run the Printer Software (Printer Driver) installation. Once you are
prompted to choose the Printer Connection, skip to Step 8 below.
1. Run the Printer Software (M Series Driver and Toolbox) installation (R9.1 or higher). When prompted
to choose the Printer Connection, select “Configure to print via USB”. Then click Next.
Note: Initially the USB connection is needed in order to configure the printer’s network settings.
Once the software installation is complete; you can proceed to the next step.
2. Open the M Series “Toolbox” utility.
The Toolbox will open in a Web Browser (Example:
Internet Explorer) window.
3. From the User Interface window of the Toolbox; click
on “Network Config”. Note: Your Toolbox layout may
look different then shown.
4. When the “Network Configuration” window appears;
configure the printer's network settings as needed. See
example.
Check with your IT support person for help with these
settings.
Be sure to click on “Submit” after entering new
information.
Network Setting Tips:
The information shown on this page is just an example.
You must use settings that are compatible with your
network and settings that are not in direct conflict with
other devices on the network. Running "ipconfig"
from a Command Prompt may help you determine some
of these settings. In general you can use the same "Subnet
Mask" and "Default Gateway" that are shown in the
"Windows IP Configuration", but you need to provide a
unique "IP Address" for the printer. For example if the
"Windows IP Configuration", IP Address for your
computer's connection is shown as 192.168.100.222
you may be able to use 192.168.100.223 for the printer; if
this IP Address is not in use by some other device.
If you want to check for an open IP Address you can ping
the address before you save the settings and connect the
printer. Type "ping your-ip-address" (Example: ping
192.168.100.223) at the command prompt.
An open IP Address will show "Request timed out".
An IP address that is working and in-use
will show replies (Reply from 192.168.100.223:....)
Check with your IT support person for help with these
settings.
5. Using a Cat5 network cable; connect the printer to your network via the Ethernet port.