MACH 5 DIGITAL COLOR PRINTER OPERATOR’S GUIDE Rev 6-15-12
RENA Systems Inc. would like to Thank You for investing in our quality built products. Please record the following information for future reference: Model: Serial Number: Purchase Date: Purchased From: Dealer Name: Contact Name: Address: Address: Phone Number: Please take this opportunity to register your product. Use the following “Warranty Registration” link to register your product with Rena Systems. http://www.renausa.com/support/warranty_registration.
TABLE OF CONTENTS Table of Contents TABLE OF CONTENTS .............................................................................................................................. I SECTION 1 – GETTING ACQUAINTED ................................................................................................ 1 SAFETY PRECAUTIONS ......................................................................................................................... 1 FRONT VIEW ............................................
TABLE OF CONTENTS SECTION 4 – SOFTWARE SETUP INFORMATION .......................................................................... 51 GENERAL SOFTWARE SETUP INFO:............................................................................................................ 51 SETTING UP A JOB IN SATORI BULK MAILER® .......................................................................................... 52 #10 Envelope, Feeding Flap First ......................................................................
TABLE OF CONTENTS APPENDIX A – PRINTER SPECIFICATIONS ..................................................................................... 96 APPENDIX B – SUPPLIES AND OPTIONAL HARDWARE .............................................................. 97 APPENDIX C – PREPARING PRINTER FOR TRANSPORT ............................................................ 99 LOCAL RELOCATION ..................................................................................................................................
SECTION 1 GETTING ACQUAINTED Section 1 – Getting Acquainted SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE DIGITAL COLOR PRINTER. BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS: Keep hands, hair, and clothing clear of rollers and other moving parts. Avoid touching moving parts or materials while the machine is in use.
SECTION 1 GETTING ACQUAINTED Front View 2 1. 2. 3. Exit Roller Cover – This cover plate must be removed to install the Service Station. 4. Rear Media Support Guide – Provides the proper angle to enhance paper feeding and separation. 5. Media Support Wedge – Allows for adjustments in stack angle, based on media type and length. Helps to force the media against the separation area. Narrow and wide wedges are provided with the printer, to accommodate different media widths. 6.
SECTION 1 GETTING ACQUAINTED Rear View Main Power Switch, Receptacle and Fuse – Plug in AC power cord here. Switch turns main power on or off. Fuse provides over-current protection. Fuse rating: 2.5A, 250V, slow blow. CAUTION: Make sure power cord is disconnected from printer before checking/replacing fuse. 1. WARNING: Press the ON/OFF Button, located on control panel, to properly shut-down the print engine. Wait until all control panel lights turn off, before you turn off the main power switch.
SECTION 1 GETTING ACQUAINTED Print Engine Area 2 1 3 4 6 5 7 Print Engine with printhead cartridge installed and printhead latch closed. 1. Antistatic Brush Assembly – This assembly contains an antistatic brush that is used to help reduce static energy and remove paper dust from the media. This assembly also contains upper pressure rollers and fingers that help guide the paper into the print engine. 2.
SECTION 1 GETTING ACQUAINTED Behind the Ink Tank Door 1 2 3 Ink Tank Securing Latches – Used to hold the Ink Tanks in the slots. 1. NOTE: Please be sure that both sides, at the bottom part of the latch, are engaged. 2. Ink Tanks – Five Ink Tanks are used in the printer. Cyan (C), Yellow (Y), Magenta (M), Black (K), Black (K) 3. Waste Ink Tray – The purpose of this tray is to catch any waste ink produced by the system. This tray is filled with absorbent material.
SECTION 2 INSTALLING THE PRINTER Section 2 – Installing the Printer Before using the Digital Color Printer the following must be done: • • • • • • • Upon delivery; inspect packaging and report any issues to Carrier. Choose a location for the printer Unpack and assemble the printer Install the Printer Software (Drivers and Toolbox) Install the Ink Tanks Install the Printhead Set up the feed on the printer to accommodate your media (covered in Operating the Printer).
SECTION 2 INSTALLING THE PRINTER Choosing the Location The Digital Color Printer should be placed on a sturdy, level, worktable or cabinet at least 9 inches from any walls. Protect the Digital Color Printer from excessive heat, dust, and moisture – avoid placing it in direct sunlight. Work-Table Surface Must be Level IMPORTANT! Level the Table, NOT the Printer! The surface that the printer is placed upon must be level, front to back and side to side.
SECTION 2 INSTALLING THE PRINTER Unpacking Please refer to the unpacking sequence, shown below. NOTE: Packaging materials may vary slightly from what is shown below. Please save the packaging in a safe place, for possible future use. Two people will be required to safely lift the printer and place it onto a sturdy, level work table. IMPORTANT: WORK TABLE SURFACE MUST BE LEVEL! Level the Table, NOT the Printer! 1 2 3 4 5 6 Save the Packaging for possible future use.
SECTION 2 INSTALLING THE PRINTER Accessory Box Contents Items contained in the Accessories Box The following items are included with your printer: Qty [Image Reference] Description 5 [A] Ink Tanks - Cyan, Magenta, Yellow, Black, Black 1 [B] Printhead Cartridge and packaging 1 [C] Rear Media Support Guide - thumb screw attached to printer 1 [D] Service Station (now pre-installed in printer) 1 [E] Wide Media Support Wedge - mounting hardware attached to item C 1 [F] Narrow Media Support Wedge - mo
SECTION 2 INSTALLING THE PRINTER Installing Media Guides The screws needed to attach the side guides to the printer are located under the shipping tape in their respective positions. 10 1. Begin by installing the Media Registration Side Guide using the two screws [1] provided: 2. Next install the Adjustable Media Side Guide using the two screws [2] provided.
SECTION 2 INSTALLING THE PRINTER 3. 4. Attach the Rear Media Support Guide using the knob [3] provided. The two outer holes in the guide fit over the socket head screws; as shown. 3 Install the desired Media Support Wedge using the mounting hardware [4]; as described below. Choose the appropriate Media Support Wedge for your application: Wide Media Support Wedge [5] – For media that is 8 inches wide or greater. Narrow Media Support Wedge [6] – For media that is less than 8 inches wide.
SECTION 2 INSTALLING THE PRINTER Connecting the Printer Connecting Power Check to make sure that he Main Power Switch [1] is in the OFF position. Connect the AC power cord to the printer’s receptacle [1]. Connect the other end of the AC power cord to a 100 – 240 volt AC, 50/60 Hz, grounded outlet. Do NOT turn the printer on at this time. NOTE: The use of a surge protector/line conditioner is highly recommended.
SECTION 2 INSTALLING THE PRINTER Minimum Computer System Requirements • • • • • • • • • Windows XP, Windows Vista, Windows 7. Supports 32 and 64 bit systems. You must have administrative privileges on the system. Pentium II, 2 GHz minimum (Pentium Dual Core, 2.5 GHz or better, is optimal) System memory – 2 GB minimum; or as recommended for your operating system. At least 10 GB free hard-disk space. Microsoft Internet Explorer 6.0 or higher. Java version 6 or higher CD/DVD drive USB 2.
SECTION 2 INSTALLING THE PRINTER Removing Service Station Transport Tab 1. Open the Top Cover. 2. Release the two latches (one on either side of the Print Engine). Open the top half of the Print Engine by lifting both levers at the same time. CAUTION OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE CLAMSHELL COVER TO PREVENT DAMAGE. DO NOT ALLOW THE ASSEMBLY TO DROP BY ITSELF WHEN CLOSING. TO PREVENT DAMAGE TO THE INK LINES, A STOP LIMITS RAISING THE ASSEMBLY MORE THAN 60°. 14 3.
SECTION 2 INSTALLING THE PRINTER Installing the Ink Tanks The Digital Color Printer uses five Ink Tanks (two Black, one Cyan, one Magenta, and one Yellow). The Ink Tank is a delicate, precision device. Handle with extreme care to avoid damage. Ink Tank Anatomy The ink used in this system may be harmful if swallowed. Keep new and used printhead cartridges and ink tanks out of reach of children. Discard unwanted printhead cartridges and empty ink tanks immediately.
SECTION 2 INSTALLING THE PRINTER Procedure (Installing the Ink Tanks): This procedure assumes that you are installing Ink Tanks into a printer that doesn’t have any Ink Tanks installed. If you are replacing an empty Ink Tank, please refer to the “Replacing the Ink Tanks” section. 1. Plug in the printer. Turn the printer’s Main Power Switch ON; then press the control panel’s ON/OFF button. Wait about 45 seconds for the print engine to power-up (ON/OFF button will illuminate). 2.
SECTION 2 INSTALLING THE PRINTER seals on the tank and the tank contacts make a good electrical connection with the system): Insert the Ink Tank firmly. Then pull the Ink Tank back out about an inch. Then push the Ink Tank back in, firmly. 7. Close and lock all three Ink Tank Securing Latches. IMPORTANT: Make sure both sides of the Latch are engaged at the bottom. 8. Turn the printer’s Main Power Switch ON; then press the control panel’s ON/OFF button.
SECTION 2 INSTALLING THE PRINTER Installing the Printer Software (Driver and Toolbox) During this process the M Series Driver and M Series Toolbox utility will be installed onto your computer system. NOTE: If you are updating the Digital Color Printer (M Series) printer software (printer driver and toolbox utility); please be sure to Uninstall the old software before installing the new software. Use the “Uninstall” feature found on your computer system under All Programs, “Memjet”, “M Series Driver”.
SECTION 2 INSTALLING THE PRINTER 5. When the Printer Connections window opens. Select the USB choice and then click Next>. NOTE: If you plan to connect the printer to a Network; first you need to install via USB. After this process is complete; please refer to the section title “Connecting the Digital Color Printer via Network (Ethernet Port)”. NOTE: If you receive a Windows security or authorization warning, click on “YES” or “Continue Anyway”. 6.
SECTION 2 INSTALLING THE PRINTER 9. When the “Finished software installation” window opens; uncheck the “Print Test Page” box. Since the printer still requires the installation of the ink tanks and the printhead cartridge; you do not want to print a test page at this time. Select if you want to set the printer as default or not. If the button displayed at the bottom of the window shows “Finish”. Then click Finish>.
SECTION 2 INSTALLING THE PRINTER Connecting the Digital Color Printer via Network (Ethernet Port) Valid for printers with firmware version 110928_u or higher installed. The following procedure is written for network systems that do not provide an automatic IP Address. In this case a static IP Address must be entered into the printer's "network status and configuration" window.
SECTION 2 INSTALLING THE PRINTER 6. Click on “Diagnostics”. The “Diagnostics” window will open; displaying a lot of information about the printer. This information will include the Network Status and configuration settings. 7. If the “Network Status:” is shown as “disconnected”; click on the refresh button in the browser window.
SECTION 2 INSTALLING THE PRINTER Installing the Printhead Cartridge The Digital Color Printer uses a single Memjet® printhead cartridge. The Printhead Cartridge is a delicate, precision device. Handle with extreme care to avoid damage and issues that could degrade print quality. Printhead Cartridge Protective Packaging NOTE: Discard protective tape once it is removed. Do NOT reuse protective tape. Keep all other packaging to store/dispose of old printhead cartridge.
SECTION 2 INSTALLING THE PRINTER CAUTION! • Use electrostatic discharge (ESD) handling precautions. • Hold the Printhead Cartridge by the handles ONLY. • DO NOT touch the ink couplings, nozzle surface or electrical contacts. • DO NOT unpack the Printhead Cartridge until the Printer is ready for installation. Once unwrapped, delay in installing the Printhead can compromise print quality due to dehydration. • DO NOT place an unwrapped Printhead on any surface before installing.
SECTION 2 INSTALLING THE PRINTER Procedure (Installing the Printhead): This procedure assumes that you are installing a Printhead Cartridge into a printer that does NOT have a Printhead Cartridge installed. If your printer already has a Printhead Cartridge installed, and you wish to replace the Printhead Cartridge; please refer to the section titled “Replacing the Printhead Cartridge”. 1. Plug in the printer. Turn the printer’s Main Power Switch ON; then press the control panel’s ON/OFF button.
SECTION 2 INSTALLING THE PRINTER 6. Prepare the printhead cartridge. Carefully remove the Printhead Cartridge from the foil vacuum packaging. Tear at notch or cut end with scissors. CAUTION: DO NOT touch the ink couplings, printhead nozzle surface or electrical contacts. [A] Remove the protective plastic cover. Hold the Printhead cartridge by the handle. Unclip the ink port covers [1, 2], then unclip the cover from the center point of the cartridge [3].
SECTION 2 INSTALLING THE PRINTER 7. Carefully insert the printhead cartridge into the compartment at an angle, with the print nozzle surface facing down and the ink receptacles facing towards the Ink Couplings and Fig A hoses; as shown [Fig A]. 8. Once the cartridge is fully inserted, gently but firmly rotate the top of the cartridge to a vertical position; as shown [Fig B]. DO NOT FORCE the cartridge into position. If it does not rotate, check to be sure it is fully inserted. 9.
SECTION 2 INSTALLING THE PRINTER 11. Slowly close the Printhead Latch until it locks. It will be resistant, but apply consistent pressure and the ink couplings will ease into the ink ports on the printhead. Once latch is closed, the printer will automatically start running a “printhead priming routine”. See “What to Expect” below. WHAT TO EXPECT: • After closing the Printhead Latch there will be a ~15 second pause (no noise or motion). • Then you will hear the Service Station move to the capping position.
SECTION 2 INSTALLING THE PRINTER 12. Once the printhead priming process is successful (all ink tubes are filled, in and out of the printhead); it will take an additional 5 - 10 minutes for the printer to complete the process. During this time the printer will emit a number of chirps, whirrs and other noises. 13. Watch the Toolbox screen on your computer. Notice that some of the information is in red. As the printer circulates ink and primes the system these fields should all turn black.
SECTION 3 OPERATING THE PRINTER Section 3 – Operating the Printer Control Panel Functions BUTTON FUNCTION(s) Press to power-up or power-down the print engine. Note: The Main Power Switch must be ON, to power-up the print engine. POWERING-UP: After pressing this button; it takes approximately 45 seconds for the print engine to power-up. All lights blink simultaneously during power-up sequence. Note: Printer S/N 1000274898 and lower will automatically power-up after turning on the main power switch.
SECTION 3 OPERATING THE PRINTER Printer Status Light Indicators Valid with Firmware 110928_u or higher installed. The lights on the three buttons, shown below, indicate the status of the printer. LEGEND (For the Status Light Indicator chart on the next page.
SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart (see legend) Valid with Firmware 110928_u or higher installed. ON/OFF PAPER RESUME PAUSE CANCEL OFF OFF OFF Print engine is powered-OFF ON OFF OFF Print engine is powered-ON and ready Printer Status corresponding Toolbox message Additional Details, Possible Solution or Action In this condition, it is safe to turn the Main Power Switch OFF or ON.
SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart (continued) (see legend) Valid with Firmware 110928_u or higher installed. ON/OFF ON ON ON PAPER RESUME / FLASH / fast Fast FLASH OFF PAUSE CANCEL OFF OFF Printer Status corresponding Toolbox message Additional Details, Possible Solution or Action Printing Paused PAUSE button was pressed. Press the RESUME button to continue printing.
SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart (continued) (see legend) Valid with Firmware 110928_u or higher installed. ON/OFF PAPER RESUME PAUSE CANCEL Printer Status corresponding Toolbox message Additional Details, Possible Solution or Action Printer has detected that one of the media (PaperPath) sensors is blocked (interrupted). ON ON ON / fast OFF Paper Jam Detected Toolbox = PAPERPATH_PAPERJAM Carefully remove jam and or clean PaperPath sensors.
SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart (continued) (see legend) Valid with Firmware 110928_u or higher installed. ON/OFF ON PAPER RESUME / fast PAUSE CANCEL / fast Alternating Fast Flash (3/sec) Printer Status corresponding Toolbox message Tilt Error Toolbox = TILT_ERROR Additional Details, Possible Solution or Action Verify that printer is on a sturdy, level table (front to back and left to right). Level the table, NOT the printer body.
SECTION 3 OPERATING THE PRINTER Setting up the Feed The Digital Color Printer is equipped with four sheet separators, two side guides, a rear media support guide and two different sized media support wedges. When properly adjusted these items will separate and guide the media so that only one piece of media is fed into the print engine at a time. 1. If not already present; install the appropriate Media Support Wedge onto the Rear Media Support Guide, using the mounting hardware [4] provided.
SECTION 3 OPERATING THE PRINTER 3. Loosen the locking screws, located behind the sheet separators, and raise the separators. Then tighten the locking screws to hold the separators in the up position. 4. Place a single piece of the media, to be run, under the separators. Always place the media against the Media Registration Side Guide. 5. Loosen the separator locking screw and allow the separator to settle onto the media. Then tighten the locking screw. Repeat for each sheet separator.
SECTION 3 OPERATING THE PRINTER 7. Adjust the position of the Rear Media Support Guide, so that it is centered under the width of your media. This guide slides side to side. 8. Adjust the position of the Media Support Wedge to accommodate the length of your media. Place a second piece of media onto the single piece that is already in the hopper. Make sure the second piece of media is against the separators.
SECTION 3 OPERATING THE PRINTER Printer Driver Properties Valid with driver version R9.1 or higher. The Printer Driver for the Digital Color Printer works the same as any other Printer Driver for Windows. It does have some enhancements to help you maximize the ability of the Printer to print variable addressed pieces quickly and efficiently. Windows XP, Vista, Windows 7: Once the job is set up, click File, then Print. The window on the right will open. Make sure the M Series Driver is the selected Printer.
SECTION 3 OPERATING THE PRINTER • Media MEDIA TYPE MEDIA PROFILE Type: Chart at right lists the media profiles Plain Paper associated with the type of media chosen. Bright White Paper Plain Paper Sizes: Select for the given media that you are Transparency Film using. If the size is not present use Custom Premium Photo Paper Glossy Sizes. Photo Paper Glossy Premium Glossy Label In some programs (i.e.
SECTION 3 OPERATING THE PRINTER NOTE: If you set this value lower than -27 (2.7 mm) the image may not print at all. Max Page Width – (Right Margin) lets you set a “right margin” (boundary) for the image you are printing. Max value = + or – 2208 (220.8 mm, 8.69”) Top Adjustment – No function Bottom Adjustment – No function • Watermark – Prints background text onto the media along with the original document. A few selections (SAMPLE, Draft, COPY, Confidential) are provided with the driver.
SECTION 3 OPERATING THE PRINTER Services Tab Services allows you to: • Print Configuration Page – Prints out the current configuration of the Printer including current Firmware Version, Network Connection, Printer Engine Serial Number and more. • Print Colorbar Page – Prints 7 solid blocks of color bars to show how well the Printhead is mixing colors and printing.
SECTION 3 OPERATING THE PRINTER Using the Toolbox Utility Valid with firmware 110928_u. Once the M Series Printer Driver is installed you have access to the M Series Toolbox. The Toolbox lets you monitor ink usage, perform diagnostic checks, print reports and run maintenance tasks on the Printer from your computer. To open the Toolbox: Click Start from the Windows taskbar, go to All Programs, open the “Memjet” folder, select the “M Series Driver” folder, and then click on “Toolbox”.
SECTION 3 OPERATING THE PRINTER Cleaning Buttons: Provide 3 levels of cleaning for the Printhead Cartridge. These work the same way as the 3 Maintenance Level Buttons in the Printer Driver: Quick Clean Printhead – Circulates ink, wipes and cleans the Printhead Cartridge. Normal Clean Printhead – Runs cleaning and wiping routine twice for better flushing and cleaning. Full Clean Printhead – Runs the cleaning routine multiple times for the most thorough flushing and cleaning of the Printhead.
SECTION 3 OPERATING THE PRINTER Mid Job Servicing – Allows user to adjust the frequency of printhead cleaning (servicing) during a print job. Based on the linear meters of media transported through the system. OFF = 32,000 meters (This distance is so large that it will never be reached during a job.) Level 1 = 500 meters Level 2 = 375 meters Level 3 = 250 meters Level 4 = 100 meters Default = 14 meters (14,000 millimeters) NOTE: This feature will revert to default if power is cycled or printer is reset.
SECTION 3 OPERATING THE PRINTER [E] Firmware Download – This feature is used to update the main firmware in the printer. WARNING: This process should only be performed by a qualified support representative. In some cases firmware must be loaded using the “Firmware Migration Tool”. If this process is not performed properly, it can render the printer inoperable. Diagnostics From this screen you can see the current status of your Printer.
SECTION 3 OPERATING THE PRINTER Ink Usage Provides the estimated volume (nL) of ink used, from each Ink Tank, for each print job that was completed. • • • Does not include ink used during maintenance cycles. Pieces printed during the job will be separated by any maintenance cycles and pauses that occurred during the run. This information is cleared whenever the printer is reset (turned off/on). Ink Estimation Mode – Allows for the estimation of ink usage; without actually feeding or printing on media.
SECTION 3 OPERATING THE PRINTER Network Config Permits you to view, enter or change settings to connect the Printer to your network. Network Connection Set Up: This is a brief description of the processes. For more details see: “Connecting the Digital Color Printer via Network (Ethernet Port)” 1. Connect the printer to the computer via USB.
SECTION 3 OPERATING THE PRINTER Service Menu For authorized personnel only (password protected). Provides the technician with access to more advanced printer controls and settings.
SECTION 3 OPERATING THE PRINTER Printing Once the printer installation and setup is complete, you are ready to start printing. Please see the section titled “Software Setup Information” for details on how to setup the computer software to print to the printer. Please perform a “Printhead Cartridge Conditioning” routine, outlined below, before you print a live job.
SECTION 4 SOFTWARE SETUP INFORMATION Section 4 – Software Setup Information General Software Setup Info: Do NOT exceed the Min or Max media specifications of the printer: • Minimum paper size printer can feed: 3" wide x 4.13" long. • Maximum paper size printer can feed: 9.5" wide x 17" long. NOTE: Set the Media Registration Side Guide to accommodate your media width. - Inner position for media measuring 3” to 8.5” in width. - Outer position for media measuring 8.6” to 9.5” in width.
SECTION 4 SOFTWARE SETUP INFORMATION Setting Up a Job in Satori Bulk Mailer® Printer Driver Limitation: Satori normally develops printer drivers for use with their software product. However; in the case of the Digital Color Printer; Satori has not developed a driver for this model. Therefore, you will need to use the features within the “M Series Driver” to control print quality, orientation, etc. The following are descriptions of how to setup and print from Bulk Mailer 5.0 on #10 envelopes.
SECTION 4 SOFTWARE SETUP INFORMATION 8. The “Envelope Options” window will open. Double-click on “New Envelope/Letter Layout” 9. An envelope layout window will open. Type a name (example: Digital Color Printer #10 Flap First) into the Layout Name window. Enter these values: Page Width: 8.5 in. Page Height: 4.125 in Click on OK and the envelope layout window will close. 10. Click Next in the “Envelope Options” window. 11. The “Address Block Options” window will open.
SECTION 4 SOFTWARE SETUP INFORMATION 14. Add any additional items that you want printed to the “designer” screen. Drag and drop the items onto the layout, wherever you want them to be printed on the envelope. Click on Save. 15. Click on the "Go to Preview Mode" icon , located at the upper left-hand corner of the “designer” screen. The envelope preview will be displayed.
SECTION 4 SOFTWARE SETUP INFORMATION 18. From the “M Series Printer Driver Properties” window; Click on the “Custom Sizes” button. The “Custom Media Size” window will open. Set the Width to 8.50 inches and the Height to 4.2 inches. Tip: If you type 4.13 it will default to 4.2. Type a name into the “Media Name” window. Example: Custom #10 8.5Wx4.2H Click on Save. Then click on OK to close this window. 19. Under Orientation select Portrait Select your other desired choices Print Quality, Copies, etc.
SECTION 4 SOFTWARE SETUP INFORMATION #10 Envelope, Feeding Short Edge First 1. 2. 3. 4. Open Bulk Mailer 5. From the “Home” tab, select (double click) on the “mailing” of your choice. Select the “Print Mail” tab (left side of screen). From the “Print Mail” screen; double-click on the “Print Mail Wizard” which will guide you through the template (layout) setup process. 5. 6. When the Welcome screen appears click on Next. The “Print Mail Template Type” window will open.
SECTION 4 SOFTWARE SETUP INFORMATION 11. The template will be displayed for you to edit (add, remove, position data). Your envelope design (layout) should look similar to the one shown here. 12. Add any additional items that you want printed to the “designer” screen. Drag and drop the items onto the layout, wherever you want them to be printed on the envelope. Click on Save. 13. Click on the "Go to Preview Mode" icon , located at the upper left-hand corner of the “designer” screen.
SECTION 4 SOFTWARE SETUP INFORMATION 14. Click on the printer icon , to open the "Mail Print Setup" dialog box. Make sure the “M Series Driver” is selected as your "Printer:". 15. From the “Mail Print Setup” window; Click on the “Advanced Settings” button. The “M Series Printer Driver Properties” window will open. Under Media Size select “Env. Com10 4 1/8 x 9 ½ in - Portrait”. Under Orientation select Landscape Select your other desired choices Print quality, Copies, etc.
SECTION 4 SOFTWARE SETUP INFORMATION Setting Up a Job in Microsoft Word® (2007) Valid when using Microsoft Word® 2007 and the M Series Driver version R9.1. Before you begin laying-out the document; make sure the “M Series Driver” has been selected as your “default printer” or make sure you have select the “M Series Driver”, for your document, in MS Word. Letter (8.5” x 11): Valid when using Microsoft Word® 2007 and the M Series Driver version R9.1.
SECTION 4 SOFTWARE SETUP INFORMATION Envelope #10 (4.13” wide x 9.5” long) feeding short side first: Valid when using Microsoft Word® 2007 and the M Series Driver version R9.1. The following procedure assumes that the printer has been setup to feed # 10 envelopes, short side first. Don’t forget to position the “Media Registration Side Guide” to the inner position. NOTE: When feeding a #10 envelope in this orientation you can print the entire width and length of the envelope.
SECTION 4 SOFTWARE SETUP INFORMATION Envelope #10 (9.5” wide x 4.13” long) feeding flap first: Valid when using Microsoft Word® 2007 and the M Series Driver version R9.1. The following procedure assumes that the printer has been setup to feed # 10 envelopes, flap first and that you are using Windows 7. Don’t forget to position the “Media Registration Side Guide” to the outer position.
SECTION 4 SOFTWARE SETUP INFORMATION 8. Close the “Devices and Printers” folder. 9. Open MS-Word 2007. 10. Click on the “Office Button” and then select “New”, to create a new “blank document”. 11. Click on the “Page Layout” Tab. 12. Click on “Size” and select “More Paper Sizes”. The “Page Setup” window will open. 13. Within the “Page Setup” window; click on the “Paper “Tab and select the “custom size (#10 Flap First), predefined in steps 4 & 5, from the pull-down list. 14.
SECTION 5 MAINTENANCE Section 5 – Operator Maintenance This section covers how to perform routine operator maintenance on the printer; including Ink Tank care, Printhead care, clearing paper jams, replacing Ink Tanks, replacing Printhead Cartridge, replacing sheet separators. If printer maintenance or service is needed beyond the scope of what is covered in this section; please contact your Rena Systems Dealer for support.
SECTION 5 MAINTENANCE 4. Power-down the printer using the ON/OFF Button. Wait about 45 seconds for the print engine to shut-down (ON/OFF button light will turn off). Note: You may lose communication with the “M Series Toolbox” at this time. 5. Open the Ink Tank Door (hinged at bottom). 6. Unlock and Open the appropriate Ink Tank Securing Latch(s) [A]. 7. Remove the empty Ink Tank(s). 8. Remove the new Ink Tank(s) from the packaging. 9.
SECTION 5 MAINTENANCE Printhead Cartridge Storage and Handling Once installed, your printhead cartridge should remain in the printer until its useful life has expired. If you need to remove the printhead cartridge and store it for any specific reason: • Protect the printhead cartridge at all times from contamination by air-borne or surface contaminants such as dust or fibers.
SECTION 5 MAINTENANCE Using the Clean Printhead Button: A “Level 1 Maintenance” can be activated by pressing the “Clean Printhead Button”, located on the print engine; as shown. The wiper roller, in the Service Station, will perform a quick cleaning of the printhead nozzles. Tip: The User Maintenance Levels, located under the Services Tab of the M Series Driver, should be used to do a more thorough cleaning. Manual Printhead Cleaning: NOTE: We recommend the use of disposable gloves for this process.
SECTION 5 MAINTENANCE Cleaning the Lip of the Printhead Cap The Printhead Cap is part of the Service Station. When the printer is idle, the Service Station automatically caps the printhead to keep the nozzles hydrated. Excess ink can accumulate on the Lip of the Printhead Cap. This commonly occurs after a printhead cartridge is installed and they system is primed. During the printhead priming process the system performs multiple purges of ink into the cap.
SECTION 5 MAINTENANCE Cleaning/Replacing Service Station Items The Service Station cleans the Printhead Cartridge of excess ink and debris, keeps the Printhead hydrated and protected when not in use. It also captures the ink that is ejected to keep nozzles clear, and acts as a base to support media during printing. The Service Station contains three separate areas/devices that are used to perform the following tasks. • Cleaning. The wiper roller cleans the Printhead nozzles of excess ink and debris.
SECTION 5 MAINTENANCE 4. Power-up the printer. 5. Open the Printer Toolbox. In the User Interface window, press the Eject Maintenance Station button. Once the Printer pushes the Service Station out, turn the Printer OFF. 6. Once the Service Station has ejected; power OFF the printer. Press the ON/OFF button once and wait about 45 seconds for the print engine to power off (all control panel light’s off). Then turn the Main Power Switch OFF. 7.
SECTION 5 MAINTENANCE Cleaning the Service Station Caution: Please be sure to that you are using proper cleaning techniques to clean items that come in contact with the printhead. Use only distilled or deionized water and lint free cloth. If you don’t follow this rule, you will introduce contamination into the printhead; which can damage the printhead and ink system. Service Station Tray 1. 2. 3. Remove the Wiper Roller, Printing Station and Capping Station.
SECTION 5 MAINTENANCE Removing the Wiper Motor Assembly Remove the Service Station; if not already removed. [A] Disconnect the Wiper Module cable from the Service Station Printed Circuit Board. [B] Lift out the Wiper Motor Assembly. [C] Loosen the two small screws retaining the Wiper Roller Latches just enough to release the (2) Latches. DO NOT remove the screws! [D] Remove the Wiper Roller. Install in reverse order.
SECTION 5 MAINTENANCE Installing the Service Station CAUTION THIS PROCESS MUST BE PERFORMED BY A QUALIFIED TECHNICAL SUPPORT PERSON. Due to the technical nature of this procedure; this process should only be performed by a qualified technical support person. This process is normally performed when the printer is first installed or when technical maintenance is needed on the printer. The Service Station fits in the slot immediately above the Ink Tank slots. PROCEDURE: 1.
SECTION 5 MAINTENANCE 7. Slide the Cable Securing Latch open on the Service Station Circuit Board; as shown below. Closed 8. Insert the Ribbon Cable (blue side up) into the space under the Cable Securing Latch [1]. Make sure the ribbon cable is pushed in all the way and is NOT crooked. Then close the Cable Securing Latch [2]. Open 9.
SECTION 5 MAINTENANCE 10. Look down through open area, in the Print Engine, to make sure the Service Station is aligned with the “Bar”; as shown. If the Printhead Cartridge has been removed, you can look down through the top of the Print-Engine, through the Printhead Cartridge opening. If the Printhead Cartridge is still installed, you must open the Clamshell to see into this area; as shown.
SECTION 5 MAINTENANCE 12. Turn the printer’s Main Power Switch ON; then press the control panel’s ON/OFF button. After printer initialization (~45 seconds) the Print Engine will automatically pull the Service Station the rest of the way in. NOTICE: If the Service Station should get jammed during this process (you hear motor stall noise or gear slipping noise); immediately turn OFF the printer’s Main Power Switch.
SECTION 5 MAINTENANCE Replacing the Printhead Cartridge The following procedure describes how to remove the Printhead Cartridge from the printer. WARNING! Never attempt to open the Printhead Latch manually, when in the closed/locked position. Severe damage will result. Use the Printhead Release Function from the Toolbox Utility on your PC or press the Printhead Latch Release button if a computer is not available. NOTE: We recommend the use of disposable gloves for this process. 1. Plug in the printer.
SECTION 5 MAINTENANCE Clearing Media Jams When the printer detects a media jam, it will stop automatically. The control panel PAPER/RESUME and PAUSE/CANCEL lights will blink simultaneously. The message “PAPERPATH_PRINTZONE_BLOCKED” will be displayed in the Toolbox. Once the jam has been removed from the system and the print engine is closed; press the PAPER/RESUME button to continue printing. Some possible causes for jamming are: 1.
SECTION 5 MAINTENANCE Inspecting/Replacing the Waste Ink Tray The Waste Ink Tray is filled with an absorbent material, used to capture any ink that should drain from the system. 1. If the printer is on; press the ON/OFF button to power-down the print engine. Wait about 45 seconds until the system shuts down (all control panel lights will go off). Turn off the Main Power Switch and unplug the printer from the power receptacle.
SECTION 5 MAINTENANCE Replacing the Sheet Separators The sheet separators (90-103-09) insure separation of the pieces as they are being fed. If you experience double sheet feeding and cannot adjust the separators to prevent this, replace the separators. Replacing the sheet separators is not difficult; however if you don’t feel confident about doing this yourself; please contact your technical support person. 1. Turn OFF the printer.
SECTION 5 MAINTENANCE Cleaning the Printer Body WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT THE MACHINE FROM ITS POWER SOURCE! DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT. Clean the Printer regularly to remove accumulated paper dust and ink. Depending on the types of media that are run, paper dust may accumulate inside the printer and on the transport. 1.
SECTION 5 MAINTENANCE Cleaning the Feed Sensor This sensor is located between the media hopper and the print engine. It has two functions. It is used to control the delivery of media to the print engine and it also drives the LCD counter; located on the entrance side of the printer. TIP: If the LCD counter is not incrementing with each piece of media, then the sensor is not working properly (dusty/dirty). This can be intermittent. If in doubt; clean the sensor. 1.
SECTION 5 MAINTENANCE Cleaning Other Items inside the Print Engine WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE. BEFORE PERFORMING ANY MAINTENANCE, DISCONNECT THE MACHINE FROM ITS POWER SOURCE! DO NOT REMOVE SIDE COVERS! HIGH VOLTAGES PRESENT.
SECTION 6 TROUBLESHOOTING Section 6 – Troubleshooting Guide The following troubleshooting guides are provided to assist you in solving any problems that might occur with the Digital Color Printer. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is set up properly, plugged in, and that it has an adequate supply of ink before attempting to troubleshoot any problem.
SECTION 6 TROUBLESHOOTING Examples of Print Quality Issues (including possible causes and solutions) The Memjet printhead cartridge contains over 70,000 inkjet nozzles. These nozzles are divided into ten rows; two rows of nozzles for each color channel. Due to the high number of nozzles; it is not uncommon for some nozzles to become contaminated or clogged. The following examples were produced using a Five Band Color Purge YKCKM.
SECTION 6 TROUBLESHOOTING Clogged Nozzles: Clogged/dehydrated nozzles will normally show as thin, crisp, vertical lines of missing color. Multiple adjacent clogged nozzles will show as wider, crisp, vertical lines of missing color. Clogged nozzles are normally due to Printhead nozzle dehydration or partial contamination. Possible Solutions: • Run “User Level Maintenance 3” from the M Series Driver’s Services tab. • Manually clean the printhead nozzles using distilled water and a lint free cloth.
SECTION 6 TROUBLESHOOTING Color Mixing Issues: Color mixing will show as muddy, mottled or distorted (grainy) colors. Color mixing occurs when the ink from one color channel crosses over into another color channel. Since the inkjet nozzle rows are located very close to one another (ten rows of ~7,000 nozzles, located within a 0.8 mm space), it is easy for partials or fibers to create bridges across color channels.
SECTION 6 TROUBLESHOOTING The Printhead Cartridge The Memjet printhead cartridge contains over 70,000 inkjet nozzles. These nozzles are divided into ten rows; two rows of nozzles for each color channel. Due to the very tiny size of each nozzle and the high number of nozzles; it is not uncommon for some nozzles to become contaminated or clogged. CONDITION PROBLEM SOLUTION Ink color channel mixing within the printhead cartridge/nozzles. Print Engine was opened to angle greater than 60º.
SECTION 6 TROUBLESHOOTING The Printhead Cartridge (continued) CONDITION System will not prime the printhead after installing Printhead Cartridge (During the priming process one or more of the ink color tubes are not filling with ink.) PROBLEM Printhead nozzles dry (air pulled through nozzles; not allowing system to create vacuum) Capping station not making good seal against the printhead. Pinched/kinked ink tube(s) Ink Tanks may not have enough ink in them to prime system..
SECTION 6 TROUBLESHOOTING The Printer NOTE: The printer will not print if any of the five ink tanks are empty or missing. Dots or Lines Printed on Media CONDITION PROBLEM SOLUTION Multiple horizontal black lines are printed down the length of the media. You have exceeded the maximum print width of 8.5”. Reduce paper width to 8.5” to avoid exceeding the max print width of printer. A single horizontal black line is printed at or near the trailing edge of the media.
SECTION 6 TROUBLESHOOTING Service Station Problems CONDITION Service Station Drive Motor stalls. PROBLEM Service Station was not installed properly. Wiper roller securing latches are not closed; preventing Service Station sled from moving properly. Jammed gear train due to broken post or improperly seated gears. Damaged Service Station Damaged Lifting Arm Damaged Motor Wiper Motor doesn’t turn or stalls Cable not connected. Squeegee blade wedged, not seated properly.
SECTION 6 TROUBLESHOOTING Interface Communication Problems CONDITION M Series Driver does not respond to printer being connected via USB. Driver shows printer off-line, even with printer connected and powered-up. PROBLEM SOLUTION Wrong USB port selected in “M Series Driver”. Verify that you are selecting the appropriate USB port in the driver Ports Tab. Note: During driver install the USB port was automatically assigned.
SECTION 6 TROUBLESHOOTING Feeding Problems CONDITION PROBLEM SOLUTION Paper stuck together. Uneven mail piece. The Media Support Wedge adds a slope to the stack and helps feeding. Readjust Side Guides. Clean the Feed Roller with distilled water and a cloth. Do NOT use any solvents as they may damage Rollers. Fan media before placing it in Printer. Tap inserts to front of envelopes and retry. Multiple feeds (double feeding) Separator gap not set properly. Media stuck together.
SECTION 6 TROUBLESHOOTING Error’s and Warnings Printer Alert Window Messages Messages sent from the driver and displayed on PC screen in a small popup window. MESSAGE Cleaning in Progress Excessive Tilt Error Incompatible Printhead Incorrect … Ink Tank …. Ink Low Example: Black Ink Low SOLUTION Wait until the message disappears. The printer will start printing your job once the cleaning process has completed. See details under “Toolbox System Status Messages” section.
SECTION 6 TROUBLESHOOTING Toolbox System Status Messages Displayed, in red, in the M Series Toolbox utility. Valid for printers with firmware version 110928_u or higher installed. SYSTEM STATUS PROBLEM SOLUTION PAPERPATH_FEED_TIME OUT Out of Paper Media is not reaching the print engine. Hesitation in media feed. Paper Jam Media jam detected. Load media into printer and press the PAPER/RESUME button. If media is present; check/adjust the guides and separators.
SECTION 6 TROUBLESHOOTING Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. Valid for printers with firmware version 110928_u or higher installed. SYSTEM STATUS PROBLEM SOLUTION PRINTHEAD_MISSING No printhead installed or printhead not making proper connections. PRINTHEAD_UNPRIMED Printhead priming process has failed. TILT_ERROR or EXCESSIVE_TILT_ERROR The printer’s electronics have detected that the print engine is too far out of level.
APPENDIX A Appendix A – Printer Specifications SPEED (color or mono) Page Printing 8.5” x 11” No. 10 Envelopes MEDIA SIZE TECHNOLOGY Up to 3,600 per hour (1600 x 800 dpi @12 ips) Up to 7,500 per hour (1600 x 800 dpi @ 12 ips) Minimum: 3" W X 4.125" L (76.2 mm W x 104.76 mm L) Maximum: 9.5" W x 17" L (241.3 mm W x 431.8 mm L) Minimum: 0.004" (0.102 mm) Maximum: 0.020" (0.
APPENDIX B Appendix B – Supplies and Optional Hardware The following supply items and optional hardware are available from your RENA Systems Distributor: Supplies Description Printhead Cartridge Part # M5 PRINT Cyan Ink Tank (250 ml) M5 C250 Magenta Ink Tank (250 ml) M5 M250 Yellow Ink Tank (250 ml) M5 Y250 Black Ink Tank (250 ml) - printer requires two M5 K250 Cartridge Wipes (100/pack) - use with deionized or distilled water Waste Ink Tray (Tray with Absorbent material) 2023 123-2487 Option
APPENDIX A Obtaining Supplies, Service and Support Please contact your local Rena dealer to obtain supplies, service and support for your printer. To locate a Rena dealer in your area, please click on the following link and fill out the form. http://www.renausa.com/dealer_locator_search.asp Service should only be performed by a qualified Rena service person. In addition, you may wish to log onto Rena Systems web site (www.renausa.com), and click on the “support” link.
APPENDIX C Appendix C – Preparing Printer for Transport Please use this procedure if you ever need to transport the printer to a new location or ship the printer. Please refer to the appropriate sections in the manual for details on installing/removing items from the printer. Local relocation Transporting the printer from one room to another in the same building is considered a local relocation. Local relocation does not normally require that the printer be repackaged before transportation.
APPENDIX C 8. Disconnect the USB or Ethernet cable from your printer 9. Remove the Printhead Cartridge and install protective covers on printhead. Be careful to avoid ink spills (drips) and stains during this process. Store Printhead Cartridge in a sealed plastic bag with a damp cloth. CAUTION: Make sure the cartridges electrical contacts are dry before re-installing printhead. 10. Remove all five Ink Tanks. Be careful to avoid spills or stains during this process.
APPENDIX D Appendix D – Envelope Printing Attachment This optional attachment (42-110-52) is used primarily when printing envelopes, but it can also be useful when feeding other media types. The attachment flattens the envelope, to help reduce contact between the media and the printhead; thereby reducing the chance for scuff marks and smudging. NOTE: For your convenience; new printers are shipped with this device already installed. Installation Instructions: 1. Open the Top Cover.
INDEX A I Accessory Box Contents ............................................. 9 Adjustable Media Side Guide ................................. 2, 9 Antistatic Brush Assembly ......................................... 4 IMPORTANT ........................................................... 37 Ink Couplings .............................................................. 4 Ink Tank Anatomy .................................................... 15 Ink Tank Door ....................................................
O Obtaining Supplies, Service, and Support ................ 98 ON/OFF Button ........................................................ 30 Operator Maintenance ......................................... 51, 63 Optional Hardware .................................................... 97 P Paper Feed Test ......................................................... 30 Paper/Resume Button................................................ 30 Pause/Cancel Button .................................................
RENA SYSTEMS INC. 910 East Main Street, Suite 200 Norristown, PA 19401-4110 Phone: (610) 650-9170 Fax: (610) 650-9171 Web Site: www.renausa.
