Troubleshooting guide

TABLE OF CONTENTS
Table of Contents
Section
Page #
SECTION 1 – GETTING ACQUAINTED ________________________________________________ 5
SAFETY PRECAUTIONS ________________________________________________________________ 5
PACKAGING/SHIPPING ________________________________________________________________ 6
CONTENTS _________________________________________________________________________ 6
SYSTEM REQUIREMENTS ______________________________________________________________ 6
OPERATOR VIEW ____________________________________________________________________ 7
REAR VIEW ________________________________________________________________________ 8
PRINT CARRIAGE VIEW _______________________________________________________________ 9
CONTROL PANEL ___________________________________________________________________ 10
SECTION 2 – PRINTER INSTALLATION AND SETUP __________________________________ 12
CHOOSE A LOCATION ________________________________________________________________ 12
CONNECTING POWER TO THE PRINTER___________________________________________________ 12
CONNECTING TO THE COMPUTER _______________________________________________________ 12
CONNECTING THE OPTIONAL FEEDER TO THE PRINTER ______________________________________ 13
INSTALLING THE INK CARTRIDGES______________________________________________________ 14
Ink Level Monitor Reset____________________________________________________________ 14
SETTING UP THE TRANSPORT SYSTEM ___________________________________________________ 15
Media Side Guide and Transport Belt Adjustment _______________________________________ 15
Media Thickness Adjustment ________________________________________________________ 17
PRINT UNIT POSITIONING (VERTICAL ADDRESS POSITIONING) ________________________________ 18
Print Area ______________________________________________________________________ 19
PAPER FEED (MEDIA TRANSPORT) TEST _________________________________________________ 20
TEST PRINT _______________________________________________________________________ 20
SECTION 3 – OPERATING THE PRINTER ____________________________________________ 22
PRINTER CONTROL PANEL & MENU FEATURES ___________________________________________ 22
PRINT RECOVERY AFTER A JAM________________________________________________________ 24
INSTALLING THE PRINTER DRIVER ______________________________________________________ 25
Printer Driver Properties __________________________________________________________ 26
Features Tab/Advanced Options _____________________________________________________ 27
Print Heads Tab (Head Adjustment) __________________________________________________ 29
Paper Tab (Invert Printing)_________________________________________________________ 29
SOFTWARE SETUP EXAMPLES _________________________________________________________ 30
Printing from FlexMail3 ___________________________________________________________ 30
Printing from Satori Bulk Mailer® 5.0 ________________________________________________ 34
Printing from DeskTop® Mailer _____________________________________________________ 36
Printing from Microsoft Word_______________________________________________________ 39
SECTION 4 – MAINTENANCE _______________________________________________________ 41
INKJET CARTRIDGE MAINTENANCE _____________________________________________________ 41
Replacing the Inkjet Cartridge:______________________________________________________ 41
Inkjet Cartridge Storage ___________________________________________________________ 42
Cartridge Disposal _______________________________________________________________ 42
Cleaning the Inkjet Cartridge (Printhead) _____________________________________________ 42
Purging the Nozzles_______________________________________________________________ 43
JAMS IN THE PRINTER ________________________________________________________________ 43
Removing Jammed Media __________________________________________________________ 43
CLEANING THE PRINTER______________________________________________________________ 43
Upper Pressure Rollers & Exit Rollers ________________________________________________ 44
Media Transport Belts_____________________________________________________________ 44
3 Envelope Imager XT3.0/XT4.0 Operations Rev. 6/15/2007