Envelope Imager XT 3.0 Envelope Imager XT 4.0 OPERATIONS MANUAL Revised: 6-15-07 Part #: M-3416 RENA SYSTEMS INC. 136 Green Tree Road STE 140 Oaks, PA 19456-1069 Phone: (610) 650-9170 Fax: (610) 650-9171 E-Mail: support@renausa.com Web Site: www.renausa.
TABLE OF CONTENTS RENA Systems Inc. would like to Thank You for investing in our quality built products. Please record the following information for future reference: Model: Serial Number: Purchase Date: Purchased From: Dealer Name: Contact Name: Address: Address: Phone Number: Please take this opportunity to register your product. Use the following “Warranty Registration” link to register your product with Rena Systems. http://www.renausa.com/support_warranty.
TABLE OF CONTENTS Table of Contents Section Page # SECTION 1 – GETTING ACQUAINTED ________________________________________________ 5 SAFETY PRECAUTIONS ________________________________________________________________ 5 PACKAGING/SHIPPING ________________________________________________________________ 6 CONTENTS _________________________________________________________________________ 6 SYSTEM REQUIREMENTS ______________________________________________________________ 6 OPERATOR VIEW ____________________
Cleaning the Media Sensor _________________________________________________________ 45 SECTION 5 – TROUBLESHOOTING GUIDE ___________________________________________ 47 HP INKJET PRINT CARTRIDGES ________________________________________________________ 47 THE PRINTER ______________________________________________________________________ 48 PRINTER DISPLAY MESSAGES _________________________________________________________ 49 APPENDIX A – ENVELOPE IMAGER XT 3.0/XT 4.
SECTION 1 GETTING ACQUAINTED Section 1 – Getting Acquainted Safety Precautions THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE PRINTER. BEFORE USING THE PRINTER, YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES, SAFETY WARNINGS, AND INSTRUCTIONS: 9 Keep hands, hair, and clothing clear of rollers and other moving parts. 9 Avoid touching moving parts or materials while the machine is in use.
SECTION 1 GETTING ACQUAINTED Packaging/Shipping The printer is shipped in appropriate packaging so that, under normal shipping conditions, it reaches its destination without damage. NOTICE: Report damage to the carrier. The carrier is liable for any damage during transport. Transport and storage should take place under normal conditions, i.e. at temperatures between +5°C and +70°C and relative air humidity of up to 80%.
SECTION 1 GETTING ACQUAINTED Operator View 4 5 3 6 2 7 1 8 Figure 2 1. MEDIA THICKNESS ADJUSTMENT DIAL– The dial on the left side of the control panel is used to adjust the height of the print heads to compensate for different media thickness. 2. VACUUM TRANSPOT BELT – Transports the media to the printheads. This belt position is stationary. 3. OUTER TRANSPORT BELTS – Supports and outside edges of the media for proper transport. These belts are repositionable.
SECTION 1 GETTING ACQUAINTED Rear View 11 12 13 14 10 15 16 9 17 Figure 3 9. 10. PARALLEL PORT – Connects the printer to the Centronics Parallel port of your computer. 11. FEEDER INTERFACE CONNECTOR – Allows connection to an optional feeder, so the printer can stop/start the feeder appropriately. 12. VACUUM SWITCH – This switch controls the power to the vacuum fans. 14 MEDIA SIDE GUIDE SECURING KNOBS – Used to secure the positions of the Media Side Guides.
SECTION 1 GETTING ACQUAINTED Print Carriage View 20 21 22 19 23 18 24 25 Figure 4 18. MEDIA TRANSPORT BELTS – Drives the material through the system. 19. PRINT UNIT SECURING KNOBS – Used to secure the print unit positions. ENVELOPE IMAGER XT 4.0 PRINT UNIT / MEDIA TRANSPORT GUIDE 20. Envelope Imager XT 3.0: A Media Transport Guide will be located here. This device can be positioned to improve material transport. Envelope Imager XT 4.0: Two additional pen stalls, as shown above.
SECTION 1 GETTING ACQUAINTED Control Panel 1 2 3 4 5 6 7 8 9 10 Figure 5 1. 2. 3. 4. 5. MEDIA THICKNESS ADJUSTMENT DIAL– The dial on the left side of the control panel is used to adjust the height of the print heads to compensate for different media thickness. ON LINE key – This key is used to put the printer on/off line. LED “slow flash” = Printer is powered on, but off-line. LED “on” = Printer is on-line Note: The printer must be off-line to access the menu modes or TEST print.
SECTION 1 GETTING ACQUAINTED Notes Envelope Imager XT3.0/XT4.0 Operations Rev.
SECTION 2 INSTALLING THE PRINTER Section 2 – Printer Installation and Setup Before using the printer, the following must be done: • • • • • • Choose a location for the printer and optional feeder Connect power to the printer Connect the appropriate feeder interface cable between the printer and feeder Connect it to the computer Install the Inkjet Cartridges Position the Print Units Choose a Location The printer should be placed on a sturdy worktable or cabinet at least 12 inches from any walls.
SECTION 2 INSTALLING THE PRINTER Connecting the Optional Feeder to the Printer A number of different RENA Feeder models can be used with the Envelope Imager XT3.0/XT4.0. Note: Please refer to the operations manual provided with your feeder for feeder setup instructions. A Feeder Interface Cable must be attached between the printer and feeder, as shown in Figure 9, so that the printer can stop/start the feeder appropriately. The feeder interface does NOT control feeder speed.
SECTION 2 INSTALLING THE PRINTER Installing the Ink Cartridges The Envelope Imager XT 3.0 can accommodate six inkjet cartridges and the Envelope Imager XT 4.0 can accommodate eight inkjet cartridges. Inkjet cartridges are installed as follows: Remove the inkjet cartridge from its packaging, taking care not to touch the copper contacts or the nozzle plate. Remove the protective tape from the inkjet cartridge. See “Appendix B” for a list of ink cartridges that are available for your printer.
SECTION 2 INSTALLING THE PRINTER Setting Up the Transport System Media Side Guide and Transport Belt Adjustment 1. Loosen the Side Guide Securing Knobs and slide the Media Side Guides [1] apart, as shown in Figure 12 It is not necessary to move the Media Hold Down Strap [2]. 1 2 2. Figure 12 Reposition the Outer Transport Belts as shown in Figure 13, so they accommodate the width of your media.
SECTION 2 INSTALLING THE PRINTER IMPORTANT! The two Outer Transport Belts should be adjusted so they ride over the bottom lip of the Media Side Guides and are positioned very close the Media Side Guides, but not rubbing against them, as shown in Figure 17. Figure 17 4. Position the Media Hold-Down Strap [2] so that it helps hold the media down, as shown in Figure 18. 2 Figure 18 5. If needed; turn on the vacuum assist fans.
SECTION 2 INSTALLING THE PRINTER Media Thickness Adjustment The printhead carriage height must be set to accommodate the thickness of the media you will be feeding. This printer incorporates a servo motor to control the height of the carriage. 1. Make sure the printer is off-line. If on-line, press the ONLINE key to take it off-line. 2. Press the MENU key, then use the +key to scroll to the menu item “Media Thickness Setup”. Press the ENTER key to select this feature. 3.
SECTION 2 INSTALLING THE PRINTER Print Unit Positioning (Vertical Address Positioning) The print units are the device that contains the pen stalls and inkjet cartridges. To adjust the vertical position of the address (printed image) on the media, you must move the Print Units to the desired print positions. 1. Loosen the Print Unit Securing Knobs. See Figure 22. 2. Slide the Print Units to the desired positions as shown in Figure 22. 3. Tighten the Print Unit Securing Knobs. 4. Envelope Imager XT 3.0 Only.
SECTION 2 INSTALLING THE PRINTER Print Area Note: The RED tape, shown in Figure 24, provides a visual indicator of the print area for each Print Unit. Print Area Indicators Print Area Indicators Envelope Imager XT 4.0 Print Area Indicators Figure 24 Envelope Imager XT 3.0 Print Area Indicators Figure 25 Envelope Imager XT 4.0 Print Area Shown Above Envelope Imager XT3.0/XT4.0 Operations Rev.
SECTION 2 INSTALLING THE PRINTER Paper Feed (Media Transport) Test Test for proper media transport. If the printer is setup properly, it should feed the media without hesitation, skewing or jamming. 1. With the printer off-line, press the ENTER key, to start the Paper Feed feature (feeds material without printing). 2. Press ENTER again to stop the Paper Feed feature. TEST Print When off-line, the TEST key can be used to print a TEST image.
SECTION 2 INSTALLING THE PRINTER Notes Envelope Imager XT3.0/XT4.0 Operations Rev.
SECTION 3 OPERATING THE PRINTER Section 3 – Operating the Printer This Section assumes that you have setup the feed system and connected the printer to your computer. Printer Control Panel & MENU Features The printer control panel keys can be used to access various functions that help the operator control the printer. These functions and their operation are as follows: ENTER key The ENTER key is used to start/stop media feed.
SECTION 3 OPERATING THE PRINTER Print Enhancement –The print enhancement feature is used to help the nozzles on the ink cartridge stay open and decrease the loss of the descender on letters such as “y” or “q” and accent marks that do not appear in every address. Pressing the ENTER key will turn this function ON or OFF. The function will remain as changed until the operator changes it again. NOTE: The Print Enhancement feature will time out after 100 seconds if no media is going through the printer.
SECTION 3 OPERATING THE PRINTER Print Recovery After a Jam If the media should jam in the printer during the run it is possible to recover up to 9 pieces (records) that might be lost. If a jam occurs, the printer control panel will display “Jam: Reprint Lost Pieces” and “MENU To Continue”.. To recover the lost pieces do the following: 1. Press the MENU key and the “Address Recovery” option will appear. 2. Press the ENTER key and the following display will appear “Enter: Recover 1 piece”. 3.
SECTION 3 OPERATING THE PRINTER Installing the Printer Driver FlexMail3 Users: You may find newer printer driver versions on your FlexMail3 CD. However; Rena Systems suggests installing and using the printer drivers distributed with the printer, or drivers downloaded from www.renausa.com. These are tested and approved drivers by Rena Systems Inc. Other driver versions may not work properly. These drivers should not be used with FlexMail 2. Satori Bulk Mailer 5.
SECTION 3 OPERATING THE PRINTER Printer Driver Properties The printer driver describes to the printer how to print your job. It controls the operation of the printer and allows you to send fixed and variable text and graphics to the printer. The following describes the printer driver properties windows for the Envelope Imager XT 3.0/ XT 4.0 and how to use them to customize the output of your printer. To start printing click on File, then Print. The Print window will open.
SECTION 3 OPERATING THE PRINTER Windows 98: When the properties window opens, you are presented with several tabs. The Graphics, Fonts, and Device Options are standard Windows 98 printer driver functions and should be left at their defaults. The Features and Print Heads tabs are used to setup, change, and adjust the printer. Windows 98 Windows NT, 2000, XP Features Tab/Advanced Options Depending on the operating system, the Features Tab or Advanced options are used to change the following features.
SECTION 3 OPERATING THE PRINTER Feed Delay - Used to put more space between the pieces as they are being printed. This will also give the first piece printed more time to dry before the next piece is printed. The adjustment range is in 0.1-second increments. This feature works at all speeds. The Overlay feature is used to save time printing when you are combining a database with fixed information or graphics. The default is “No overlay”.
SECTION 3 OPERATING THE PRINTER Print Heads Tab (Head Adjustment) The purpose of the Print Heads tab is to permit slight (0.001-inch) horizontal adjustment to the position of the print heads to each other. The adjustment is used to precisely align the three printheads (cartridges) when printing graphics or type that extends beyond the height of one printhead. Each head can be moved +/- 0.048-inch in 0.001inch increments. • To adjust the printhead alignment toward the leading edge; decrease (▼) the value.
SECTION 3 OPERATING THE PRINTER Software Setup Examples The printer can be used with many different software programs. The following information will provide you with basic setup details, for some of the most common programs used with our printers. Printing from FlexMail3 FlexMail3 is a powerful “Envelope Design Program” that has been developed to work seamlessly with your Rena Systems printer. The following is a brief description of how to setup and print from FlexMail3.
SECTION 3 OPERATING THE PRINTER 5. Once you locate your data file, click on OPEN. The “Link Data Wizard” will appear and it will walk you through the steps of linking your data file to FlexMail3. Tip: Selecting zero for “rows to scan” will cause FlexMail3 to scan all rows for data. This may take some time, but doing so will avoid the loss of fields that may only sporadically contain data. When selecting “Field Types”; it is suggested that you set your numeric fields (zip code, dpc) as “text”. 6.
SECTION 3 OPERATING THE PRINTER 32 3. Click on File then Page Setup. Select or input your page size then click on OK. IMPORTANT! Make sure Orientation is set to “Portrait” and Page Type is set to “Envelope”. 4. Click on “Insert” then “Text”. 5. Using your mouse, draw a text box on the screen (click and hold to draw, release to end). You will be presented with the “Edit Text” window. Tip: Don’t worry about the exact placement or size of the text box at this time.
SECTION 3 OPERATING THE PRINTER 8. Add any barcodes or graphics desired using the “Insert” “Barcode” or “Insert” “Picture” features. 9. Save the Project. Click on File and then Save. When prompted, type a name for your project, then click SAVE. Printing 1. Click on File then Print. The Print Dialog box will open. 2. Verify that the correct printer model (Name) is selected. 3.
SECTION 3 OPERATING THE PRINTER Printing from Satori Bulk Mailer® 5.0 Printer Drivers: Satori has developed their own printer drivers for use with their software product. Therefore, Satori recommends that you load and use the printer drivers available to you on the Satori Bulk Mailer 5.0 CD. If not, the Bulk Mailer software may not function properly with the printer. The following is a brief description of how to setup and print from Bulk Mailer 5.0. 1. 2.
SECTION 3 OPERATING THE PRINTER 4. Click on the printer icon , to open the "Mail Print Setup" dialog box. - Make sure the corresponding Rena Systems printer driver is selected as your "Printer:". - Use the "Advance Settings..." button to select the desired print quality and or orientation. - Use the features under "Print Range" to select the range of addresses you want to send to the printer. 5. Print. When ready to print, make sure the printer is on-line, then click on the "Print" button.
SECTION 3 OPERATING THE PRINTER Printing from DeskTop® Mailer Preparation Install Barcode Font In order to be able to print Postal Barcodes with the Printer, when using DeskTop Mailer®, you must first install the BarCode USPS font that is supplied on the driver disk that accompanied the Printer. The font is installed as follows: 1. Click on START, then Settings, and then open the Control Panel. 2. Double click on the FONTS folder.
SECTION 3 OPERATING THE PRINTER g. Height of label = is equal to the number of printheads the model of Printer you are using times 1/2-inch. In our example we are using a 5-head printer, therefore the height is 2-1/2 inches. h. Form Top & Bottom Margins = should be set at 0.100 to insure that none of the data is lost. i. Height between labels = 0.000 j. Form Height = the height of the printhead area or slightly larger. Name the form in the Form name box and click OK. 5.
SECTION 3 OPERATING THE PRINTER Printing To make the Printer the default printer for this application click on Print, then select Printing Options... When the “Printing Options” window opens select the Printers tab and highlight Labels: Non-Presorted Labels or Labels: Presorted Labels, then click on the Change Printer button. Select the Printer from your printer menu. And click OK. You are now ready to print the job. 1.
SECTION 3 OPERATING THE PRINTER Printing from Microsoft Word If you are not using a specific program designed for mailing applications it is possible to print your mail pieces using Microsoft Word. This section will cover how to layout a piece and to print from Microsoft Word. To begin open a new page and turn on the tool bar for Mail Merge. Under Print, select the Address Printer 6 as the default printer. Go to Page Setup in the File menu. Set all of the margins to “0”.
SECTION 3 OPERATING THE PRINTER with heads 2,3 and 4 to print 2” of information. In the XT 4.0, heads 5 and 6 can be combined with heads 7 and 8 to print another 2” of information. Click on Tools and then Mail Merge. The “Mail Merge Helper “ window will open. Click On Create, then Envelopes. The “Microsoft Word” window will open. Click on the Active Window button, and then click on the Get Data button. Next, click on Open data source. Locate the data file you intend to use.
SECTION 4 MAINTENANCE Section 4 – Maintenance This section covers how to care for the ink cartridges, clear paper jams, replace the sheet separators, and perform routing maintenance on the printer. Inkjet Cartridge Maintenance The inkjet cartridges must be replaced when out of ink, when print quality is poor, or when purging and cleaning have not helped the image quality.
SECTION 4 MAINTENANCE Inkjet Cartridge Storage Short-term Cartridge Storage (Less than 8 hours or less than 2 hours in hot/dry environments.) • • The cartridge can be left in the Printer, for short periods of time. The next time that the Printer is used, the cartridge nozzles may have to be cleaned and purged Long-term Cartridge Storage (More than 8 hours or more than 2 hours in hot/dry environments.) • Clean the cartridge and place the cartridges in a re-sealable container (i.e.
SECTION 4 MAINTENANCE Purging the Nozzles If the inkjet cartridge sits inactive for a period of time, ink may dry in the nozzles. Printing may not remove these “ink plugs” from the nozzles. White streaks will then show up in the printed text or graphic. In order to obtain better print quality, these ink plugs need to be forced out or purged. A Purge routine is built into the printer. It can be accessed from the LCD panel on the Printer from the MENU key.
SECTION 4 MAINTENANCE CAUTION NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO THE PRINTER. LIQUIDS CAN HARM ELECTRONIC PARTS. ALWAYS DAMPEN A RAG WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED. Upper Pressure Rollers & Exit Rollers The rubber, Upper Pressure Rollers and Exit Rollers can become glazed with paper lint and ink from the media. They should be regularly cleaned with a mild household cleaner on a damp cloth. CAUTION! Rubber rollers can be damaged by some chemicals and solvents.
SECTION 4 MAINTENANCE Cleaning the Media Sensor Periodically check/clean the media sensor (paper sensor), located under the print carriage area of the printer. See Figure 27. The sensor can be accessed by loosening the print unit securing knobs and sliding the print units toward the outside of the machine. The sensor should be clean and free of accumulated paper dust. Use a vacuum with a soft brush attachment or dry compressed air to remove the dust.
SECTION 4 MAINTENANCE Notes 46 Envelope Imager XT3.0/XT4.0 Operations Rev.
SECTION 5 TROUBLESHOOTING Section 5 – Troubleshooting Guide The following troubleshooting guides are provided to assist you in solving any problems that might occur with the Printer or its software. We have tried to make them as complete as possible. The best advice we can offer is to make sure that the system is setup properly, plugged in, that it has an adequate supply of ink before attempting to trouble shoot any problem.
SECTION 5 TROUBLESHOOTING The Printer CONDITION Losing data; extra lines; printing strange characters. PROBLEM Database problem. Communications Problem. Loosing Power. Media jams Double feeding Media is curled or bent Media is too thin No communication Disconnected/damaged data cable. Improper port selection within printer driver. Can’t increase belt speed (No belt speed control) Wrong printer driver or wrong belt speed selected. No motor drive Motor circuit breaker tripped.
SECTION 5 TROUBLESHOOTING Printer Display Messages MESSAGE DESCRIPTION SOLUTION Printer Offline ENTER for Paper Feed Pressing the ENTER key will put printer into the Paper Feed mode. This feature can be used to check for proper media transport setup/adjustment. Printer Online Waiting for Data Printer is online, but has not received any data to print. Send data to printer via software/computer.
SECTION 5 TROUBLESHOOTING Head # Low: Press Enter Printer’s ink level monitor has calculated that cartridge # is almost empty. (# = cartridge position number) If empty, replace cartridge and reset ink level monitor. If not empty, you may ignore message and or reset the ink level monitor. Out of Memory Font No enough memory for downloading a font Reduce the number of different fonts you are trying to use from your software.
SECTION 5 TROUBLESHOOTING Notes Envelope Imager XT3.0/XT4.0 Operations Rev.
APPENDIX A Appendix A – Envelope Imager XT 3.0/XT 4.0 Specifications PRINT TECHNOLOGY ADDRESS SPEED PRINT QUALITY (Dots Per Inch) IMAGE AREA PRINT ORENTATION INK MONITOR FONTS PRINTS MATERIAL SIZE MATERIAL THICKNESS MEMORY PRINT COLORS SOFTWARE DIAGNOSTICS FIRMWARE UPDATE PC INTERFACE COUNTERS DIMENSIONS WEIGHT ELECTRICAL OPTIONS Envelope Imager XT 3.0 Inkjet, 6 HP 51645A High Capacity Inkjet Cartridges Envelope Imager XT 4.
APPENDIX B Appendix B – Supplies, Service and Support Supplies and Optional Hardware The following supply items and optional hardware are available from authorized dealers for RENA Systems Inc.
APPENDIX B Obtaining Supplies, Service and Support Please contact your local Rena dealer to obtain supplies, service and support for your printer. To locate a Rena dealer in your area, please click on the following link and fill out the form. http://www.renausa.com/dealerlocator.asp Service should only be performed by a qualified Rena service person. In addition, you may wish to log onto Rena Systems web site (www.renausa.com), and click on the “support” link. This area contains many useful resources.
INDEX INDEX A Address Positioning ..................................................18 Advanced Options.....................................................27 B Batch Counter...........................................................22 BIOS .........................................................................23 Bulk Ink.....................................................................23 Bulk Mailer 5.0 ........................................................34 C Cartridge Disposal ................
INDEX R RESET key ..........................................................10, 23 resolution..................................................................27 S Safety Precautions ......................................................5 sensor........................................................................45 Service and Support ..................................................53 Service Menu ............................................................22 Setup Menu ..............................
