User's Manual

T2-C Universal System Controller
24
If you are having a problem with hardware, please note the
equipment in your system, a description of the problem, and any
troubleshooting you have already tried.
If you are having a problem with software, please note what
version you have installed, the operating system on your PC, a
description of the problem, and any troubleshooting you have
already tried.
If you are calling about a software or programming question or
problem, please be at you computer when you place your call.
This will considerably speed up the troubleshooting process.
For Technical Support or assistance with your RTI product,
contact RTI at:
[phone]
[e-mail]
www.rticorp.com/support
For questions regarding Service or Repair of your RTI product,
contact RTI at:
[phone]
[e-mail]
www.rticorp.com/service
Please do not return products to RTI without return authorization.
iii
Servicing. Do not attempt any service beyond that described in
the operating guide. Refer all other service needs to qualified
service personnel.
Damage Requiring Service. The unit should be serviced by
qualified service personnel when:
• The power supply cord or the plug has been damaged.
• Objects have fallen or liquid has been spilled into the unit.
• The unit does not appear to operate normally or exhibits a
marked change in performance.
LIMITED WARRANTY
Remote Technologies Incorporated warrants its products for a
period of one (1) year (90 days only for included battery packs)
from the date of purchase from Remote Technologies
Incorporated or an authorized Remote Technologies Incorporated
distributor.
This warranty may be enforced by the original purchaser and
subsequent owners during the warranty period, so long as the
original dated sales receipt or other proof of warranty coverage is
presented when warranty service is required.
Except as specified below, this warranty covers all defects in
material and workmanship in this product. The following are not
covered by the warranty:
Damage resulting from:
1. Accident, misuse, abuse, or neglect.
2. Failure to follow instructions contained in this Guide.
3. Repair or attempted repair by anyone other than Remote
Technologies Incorporated.
4. Causes other than product defects, including lack of skill,
competence or experience of user.
5. Shipment of this product (claims must be made to carrier).
6. Being altered or which the serial number has been defaced,
modified or removed.