User Guide

Blue
Test result is above
the target range.
Green
Test result is within
the target range.
Red
Test result is below
the target range.
Your test result appears with an arrow. This arrow shows if your test
result falls above, within, or below the target range.* The target range is
represented by the green region of the target range indicator. The arrow
will flash if your test result falls above or below this range.
*See the User’s Manual for more information on the target range.
Wash and dry your hands
thoroughly before and after you
perform a blood glucose test.
Check the Use By date on the test
strip container. Do not use test
strips past the Use By date.
Remove a test strip from the test
strip container. Close the cap
tightly.
Insert the metallic end of the test
strip into the meter.
The meter turns on.
A flashing drop symbol appears.
Obtain a blood drop using a lancing
device. Press the lancing device
firmly against the side of your
fingertip to prick your finger.
Touch the yellow edge
of the test strip to the
blood drop. Do not put
blood on top of the test
strip.
The test result appears
on the display in less
than 4 seconds.
Meter Overview
1
Up Button
and Down Button
2
Display
3
Target Range Indicator
4
Micro USB Port
5
Test Strip Ejector
6
Battery Door
7
Test Strip Slot
Perform a Blood Glucose Test
Note
Always follow your healthcare professional’s instructions. For example, if your
healthcare professional has advised you to immediately treat a low blood glucose
result (such as by eating something), do that first.
The error code and Err will alternate on the display for all coded error messages
(E-1 through E 14).
If any of the error messages below appear on the display at any time, refer
immediately to the Error Messages section in the chapter Meter Maintenance and
Troubleshooting of the User’s Manual.
E-1 The test strip may be damaged, not properly inserted, or was previously used.
Remove and reinsert the test strip or replace it if damaged or previously used.
E-3 A meter or test strip error has occurred. This error message could appear if
the cap on the test strip container was not closed tightly. The test strips may have
been damaged due to improper storage or handling. Never make therapy
decisions based on an error message. Repeat the blood glucose test. If a
second E-3 error message appears, perform a control test with the control
solution and a new test strip. See the Performing a Control Test section in the
chapter Control Tests of the User’s Manual. If you continue to receive an E-3 error
message, use an alternate method for testing your blood glucose, such as a
back-up meter and test strip. If the alternate method gives an extremely high
blood glucose result, or if an alternate method is not available, contact your
healthcare professional immediately.
In rare cases, an E-3 error message may indicate that your blood glucose is
extremely high and above the system’s measuring range. See the Unusual Blood
Glucose Results section in the chapter Blood Glucose Tests of the User’s
Manual for other possible causes of the error message.
E-4 Not enough blood or control solution was drawn into the test strip for
measurement or was applied after the test had started. Discard the test strip and
repeat the blood glucose or control test.
E-6 Blood or control solution was applied to the test strip before the flashing drop
symbol appeared on the display. Discard the test strip and repeat the blood
glucose or control test.
E-7 An electronic error occurred. Remove the batteries, press and hold either
meter button for at least 2 seconds, and reinsert the batteries. Perform a blood
glucose or control test.
E-8 The temperature is above or below the proper range for the system. Refer to
the test strip package insert for system operating conditions. Move to an area
with the appropriate conditions and repeat the blood glucose or control test. Do
not artificially heat or cool the meter.
E-9 The batteries may be out of power. Turn the meter back on. If you are in a
cold environment, move to a location with a more moderate temperature
and retest. If the message continues to appear after several attempts, replace
the batteries. If the message reappears after the batteries have been replaced,
remove the batteries, press and hold either meter button for at least 2seconds,
then reinsert the batteries.
E 10 The time and date setting may be incorrect. A flashing wireless symbol
appears while the meter attempts to synchronize the time and date with the
paired device. When the wireless symbol no longer appears, press the Up button
to turn the meter off. Press the Up button a second time until the flashing test
strip symbol appears. If time and date sync was not successful the meter prompts
you to set them the next time you turn it on. See the Setting the Time and Date
section in the chapter Your New System of the User’s Manual.
E 11 The test strip may be damaged. Repeat the blood glucose or control test with
a new test strip.
E 12 Your blood sample may contain a high level of ascorbate. Contact your
healthcare professional.
E 13 Fluid or foreign material may be present in the test strip slot. Remove and
reinsert the test strip or repeat the blood glucose or control test with a new test
strip. If the error persists, contact Customer Service at 1-800-819-1097.
E 14 An electronic error has occurred. Contact Customer Service at
1-800-819-1097.
Note
Contact Customer Service at 1-800-819-1097 if the error message continues.
Error Messages
2
3
6
4
5
7
The meter prompts you to set the time and
date the first time you turn it on. Set-up
appears on the display with the hour
flashing.
Press
or to increase or decrease the
hour.
1
2
Press and hold
to set the hour and move
to the next field.
Repeat steps 1 and 2 to adjust each field.
After setting the year, press and hold
until the flashing test strip symbol appears
to save your settings.
1
Set the Time and Date
Remove your finger from the
test strip when the flashing
appears. Failure to move your
finger away from the test strip
could give inaccurate test
results.
1
5
2
6
3
7
4
Roche Diabetes Care, Inc.
9115 Hague Road
Indianapolis, Indiana 46256
MYSUGR is a trademark of Roche.
The Bluetooth
®
word mark and logos are
registered trademarks owned by Bluetooth SIG,
Inc. and any use of such marks by the
manufacturer is under license. All other product
names and trademarks are the property of their
respective owners.
U.S. Pat.: http://www.roche-diagnostics.us/
patents
© 2022 Roche Diabetes Care
09410112001A-0322
WARNING
Keep new and used batteries away from children. See the User’s
Manual for additional information.
• This Quick Start Guide does not replace the User’s Manual for your ReliOn
Platinum blood glucose meter. The User’s Manual contains important cleaning
and disinfecting procedures and additional information.
• The meter is for single patient use. Do not share it with anyone, including other
family members! Do not use on multiple patients!
• All parts of the kit are considered biohazardous and can potentially transmit
infectious diseases from bloodborne pathogens, even after you have performed
cleaning and disinfecting.
• If you drop the meter or drop the meter with a test strip inserted, the meter and/
or test strip could be damaged. Discard the test strip and perform a control test
with control solution and a new, unused test strip to ensure the meter and test
strips are both working properly. Then repeat the blood glucose test with a new
test strip.
• When performing a blood glucose test, remove your finger from the test strip
after the test strip is dosed and the flashing hourglass symbol appears on the
meter. Failure to move your finger away from the test strip during measurement
could give inaccurate results.
• Always have a spare set of batteries.
• Battery life may vary due to factors such as temperature and battery
manufacturer.
NOTE
ENGLISH
Start Here
Quick Start
Guide
For in vitro diagnostic
use only
Wireless Blood Glucose Monitoring System
Using your smartphone, scan the
QR code to download the
mySugr app from the App Store
or Google Play and create your
mySugr account.
Turn on Bluetooth
®
on your
smartphone (if it’s not on already).
1 2
3 4
Open the mySugr app, and select
Connections on the menu. Select
ReliOn Platinum, and then
Connect now. Follow the
step-by-step directions for pairing.
After your meter is successfully
connected to the mySugr app,
data from your device is
imported automatically. Now you
can easily keep your diabetes data
under control!
Connect the ReliOn Platinum meter to the mySugr app
For questions, contact Customer Service at
1-800-819-1097. Phone support is available
from 8:00 AM - 8:00 PM ET, Monday - Friday.
For questions at all other times, or in case of
emergency, contact your healthcare
professional or emergency medical response.