Specifications

IP Office Product Description

IP Office 4.2

Page 4

Issue 18.b.- (08 July 2008)

Contents

................................................................ 219Voicemail Feature Comparison

................................................................ 223PC Requirements

12. Audio Conferencing

................................................................ 229IP Office Meet-Me Conferencing Solution

................................................................ 230IP Office Conferencing Capacity

................................................................ 231IP Office Standard Conferencing Features

................................................................ 232Conferencing Center

13. The Contact Center

................................................................ 242SBCC

................................................................ 251Compact Contact Center

14. CRM Integration

................................................................ 261Inbound Call Operation

................................................................ 262Outbound Call Operation

15. Management Utilities

................................................................ 266IP Office Manager

................................................................ 269Monitor

................................................................ 270Simple Network Management Protocol (SNMP)

................................................................ 271CDR

................................................................ 272SMDR

................................................................ 273System Status Application

16. Configurations

................................................................ 281Country Availability

................................................................ 282Sample Configurations

17. TAPI Functions Supported by IP

Office

................................................................ 286TAPI 2.1 Functions Supported

................................................................ 286TAPI 3.0 functions supported

................................................................ 287Device-Specific Data

................................................................ 288DevLink Fields

18. Technical Specifications

................................................................ 294Interfaces

................................................................ 295Protocols

19. Appendix

................................................................ 299IP406 V2 Control Unit

................................................................ 302IP400 WAN3 10/100

................................................................ 302IP400 So8 Expansion Module

................................................................ 303Small Office Edition