Specifications

IP Office Product Description

IP Office 4.2

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Issue 18.b.- (08 July 2008)

13. The Contact Center

Avaya provides Customer Contact solutions that meet the needs of the small to medium business. From the

smallest company that requires basic system performance reporting to the larger businesses that need

advanced routing and multimedia integration with the Customer Contact Center. Avaya provides two solutions

on the IP Office communications platform based on the needs of Small Business Customers:

· Small Business Contact Center *NEW*

· Compact Contact Center

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