Specifications

IP Office Product Description

IP Office 4.2

Page 111

Issue 18.b.- (08 July 2008)

Key and Lamp Operation

IP Office offers a full range of Key and Lamp features on Avaya feature phones. These features include; Line

Appearance, Call Appearance, Bridged Appearance and Call Coverage. As these features require a phone with

buttons and indicators, the features are only supported on certain Avaya digital and IP phones. Key and Lamp

operation is not supported on analog phones.

IP Office can have a ring delay set on each appearance button to allow time for the target number to answer

before other extensions ring, or visual alert only without ring.

In Key and Lamp operation, IP Office supports up to 10 buttons on each telephone and 10 telephones with the

same line appearance.

Appearance Buttons

Feature

· Use the programmable buttons available on Avaya digital and IP telephones to represent individual calls.

· Answer, originate and join calls by pressing the appropriate appearance buttons.

Benefits

· Indication of calls connected and calls waiting.

· Handling of multiple calls from a single phone.

Description

Many Avaya digital and IP telephones supported by IP Office have programmable buttons. These buttons can

be assigned to appearance functions that allow the handling of calls. These functions are:

· Line Appearance Buttons

Used to indicate make and answer calls on a specific external trunk.

· Call Appearance Buttons

Used to handle multiple incoming and outgoing calls from a user's extension.

· Bridged Appearance Buttons

Used to match the call appearance buttons on a colleagues extension.

· Call Coverage Buttons

Used to indicate unanswered calls ringing at a colleagues extension.

Line Appearance

A Line Appearance is a representation of a trunk line on the IP Office system where the indicator tracks the

activity on the Line. Only external calls can be answered or made on Line Appearances. Line appearances can

be used with Analog, E1 PRI, T1 PRI and BRI trunks PSTN trunks. They cannot be used with E1R2, QSIG and

IP trunks.