Programming instructions

Issue 5.00
2 - 352 Features
Unscreened Transfer (UTRF) Operation
 Call = Call answered by the Automated Attendant.
 Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-57.
Extension Idle Extension Busy Extension in DND
With Active
Greeting Recorded
Transfers call to extension.
 If answered, connects call
(just like a phone system
transfer).
 If unanswered
1
in a default
phone system, plays
greeting (so caller can start
recording).
2
1. Transfers call to exten-
sion.
2. Retrieves call.
3. If unanswered
1
in a
default phone system,
plays greeting (so caller
can start recording).
2
1. Transfers call to exten-
sion.
2. Retrieves call.
3. If unanswered
1
in a
default phone system,
plays greeting (so caller
can start recording).
2
With Active
Greeting Not
Recorded
Transfers call to extension.
 If answered, connects call
(just like a phone system
transfer).
 If unanswered
1
in a default
phone system, plays name
(if recorded) or extension
number. InMail then
prompts caller to leave a
message.
2
Transfers call to extension.
 If answered, connects call
(just like a phone system
transfer).
 If unanswered
1
in a default
phone system, plays name
(if recorded) or extension
number. InMail then
prompts caller to leave a
message.
2
Transfers call to extension.
 If answered, connects call
(just like a phone system
transfer).
 If unanswered
1
in a default
phone system, plays name
(if recorded) or extension
number. InMail then
prompts caller to leave a
message.
2
If Auto Attendant Do Not Disturb is on, see Auto Attendant Do Not Disturb on page 2-57.
Extension Idle Extension Busy Extension in DND
With Active
Greeting Recorded
Sends call immediately to mailbox:
 Plays greeting.
 Prompts caller to start recording.
With Active
Greeting Not
Recorded
1
After 24-02-04 Transfer Recall Time.
2
Custom phone system programming may redirect the unanswered call (for example, to a hunt group or
another extension).