INMAIL SYSTEM GUIDE Issue 5.
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TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Quick Setup Section 1 Install the InMail Blade ............................................................................. 1-1 Section 2 LED Indication ......................................................................................... 1-3 Section 3 Start-up (Default) InMail Configuration ....................................................
Issue 5.00 ___________________________________________________________________________________ Auto Time Stamp .................................................................................... 2-61 Automated Attendant .............................................................................. 2-63 Automated Attendant Transfer ................................................................ 2-67 Automatic Routing for Rotary Dial Callers ..............................................
VM8000 Issue 5.00 __________________________________________________________________________________ Hang Up ................................................................................................ 2-191 Hotel Motel ............................................................................................ 2-193 InMail Upload Download Audio ............................................................. 2-197 Instruction Menu ..........................................................................
Issue 5.00 ___________________________________________________________________________________ Programming Voice Mail ....................................................................... 2-307 Quick Message ..................................................................................... 2-309 Record and Send a Message ............................................................... 2-313 Remote Programming ...........................................................................
VM8000 Issue 5.00 __________________________________________________________________________________ Section 4 Program 41 ACD Setup ...................................................................... 3-374 Section 5 Program 45 Voice Mail Integration ..................................................... 3-378 Section 6 Program 47 InMail ............................................................................... 3-380 Chapter 4 VM8000 InMail Utility Section 1 VM8000 InMail Utility ...........
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Quick Setup SECTION 1 INSTALL THE INMAIL BLADE The InMail CompactFlash drive must never be inserted or removed with the chassis power on. Always turn chassis power OFF when inserting or removing the InMail CompactFlash drive. 1. Take adequate anti-static precautions. Wear a grounded wrist strap at all times when installing or removing the InMail blade. Chapter 1 Ensure the wrist strap is attached to a known earth ground (such as the earth ground lug on the CHS2U).
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Issue 5.00 SECTION 2 LED INDICATION 1. Power up the system. Remove the grounded wrist strap. Mount the PZ-VM21 onto CD-CP00. Install the CD-CP00 in the SV8100 chassis. Turn the chassis power switch to On. 2. Check the InMail LED. See Figure 1-3 Checking LED1. Once the system powers up, check LED1 on the InMail daughter board. LED1 is viewable on the front panel of the CD-CP00. . LED1 will blink quickly only when the InMail CF is being accessed.
Issue 5.00 SECTION 4 BASIC FUNCTIONS WITHOUT MAIN GREETING To make the InMail answer, the following programming must be done. The example shown is for a 8-port InMail. Extension, Group and Pilot Numbers shown can be adjusted as needed per installation requirements. 47-01-17 Set first port of In-Mail to 25, changing this PRG requires a CHS2U GW reset. 10-09-01 Verify at least one resource is set to ICM/TRK or Common. 11-07-01 Set TEL Group Pilot 64 to 555 (Note: digit 5 is set to 4 digits by default).
Issue 5.00 3. In 15-02-26 Message Key Operation Mode, enter 1 at each extension for which you are adding a mailbox. This enables the Message key for Voice Mail access. You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail programmable key (code 77).
Issue 5.00 2. Have the Direct Inward Lines or Direct Inward Dial lines terminate to InMail (extension 555). 22-07-01 DIL Assignment For each trunk you designated as a DIL above, enter 555. Make a separate entry for each Night Service mode. . 22-11 By default, there are no DIL destinations programmed. DID Assignment For the required incoming digits, enter 555 in 22-11-02 or 102 (Voice mail routing) in 22-11-05 or 06 . Make a separate entry for each Night Service mode configured.
Issue 5.00 3. Review the default Automated Attendant setup.
Issue 5.00 All trunks by default are assigned to Answer Table 1. Answer Table 1, which runs Monday-Friday from 8:30AM to 5:00PM, uses Call Routing Mailbox 1. The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1. To Set up simple Day/Night Answering: In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for Answer Table 1 to 2. From the System Administrator Mailbox: SECTION 8 1.
Issue 5.00 Example 1: Set Up Separate Day and Night Greetings Default Automated Attendant Answering All trunks answered by the Automated Attendant route to Answer Table 1. Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Routing Mailbox 1. The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times. The Default Mailbox for Answer Table 1 is also Call Routing Mailbox 1.
Issue 5.00 Example 2: Provide Unique Day and Night Dialing Options for Callers Default Dial Action Table Options All Call Routing Mailboxes (1-8 by default) use Dial Action Table 1. Dial Action Table 1 provides the following dial options: Dial extension number. Dial 0 for the operator. Dial * + extension to leave a Quick Message. Dial # + extension to do a Remote Logon to the mailbox. Timeout to operator if no digits dialed.
Issue 5.00 Example 3: Manual Night Mode Control of the Automated Attendant Default Scheduling Options There is no manual control of the Automated Attendant. All calls answered by the Automated Attendant automatically follow the schedule set up by Answer Table 1. Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Routing Mailbox 1. The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times.
Issue 5.00 Allow the extension to switch the system night mode. 1. In 20-07-01 Manual Night Mode Switching, enter 1 to enable night mode switching in the extension Class of Service. . 2. By default, this capability is disabled. In 20-06-01 Class of Service for Extensions, assign the extension Class of Service. . By default, extension 101 has Class of Service 15. All other extensions have Class of Service 1. Set up a Group Mailbox as a Call Routing Mailbox. 1.
Issue 5.00 Fixed Call Forward the virtual extension to Voice Mail. 1. In 24-06-01 Fixed Call Forwarding, enable immediate Fixed Call Forwarding to the InMail Master Number (555). . For example, for virtual extension 600 enter 3 for Call Forward Type and 555 for the destination. . By default, Fixed Call Forwarding is not set up. Record the Instruction Menu for the Group Call Routing Mailbox. InMail System Guide 1. At extension 200, press Message. 2. Dial SA (72) + I (4). 3.
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Features SECTION 1 INTRODUCTION TO INMAIL FEATURES If you are not familiar with the InMail features, review the Section 2 Feature Glossary on page 2-16. Chapter This chapter provides detailed information on the InMail features. The features are listed alphabetically. Each feature description includes the following headings. Description 2 Read Description to get an overview of the feature, its benefit, any special considerations you should be aware of, and how it works in the default system.
Issue 5.00 SECTION 2 FEATURE GLOSSARY Feature Name Description Usage See Security Code on page 2-23 in this glossary. Voice Mail Alternate Next Call Routing Mailbox See Next Call Routing Mailbox on page 2-21 in this glossary. Voice Mail Announcement Mailbox Mailbox that allows a prerecorded greeting to play to callers. Automated Attendant Announcement Message The message that the System Administrator records for a specific Announcement Mailbox.
Issue 5.00 Feature Name Description Automatic Routing for Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically routes them to a specified option (such as the operator or a mailbox). Automated Attendant An extension user can forward calls to their mailbox. Voice Mail The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
Issue 5.00 Feature Name Description Usage Lets the System Administrator delete mailbox messages system-wide. Maintenance An extension user can exit their mailbox by dialing a code or by hanging up. Voice Mail The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. System Find-Me Follow-Me The automated attendant can dial user configurable numbers in an attempt the find the require party. This is a licensed feature.
Issue 5.00 Feature Name Description Greeting A Subscriber Mailbox user can record a personalized greeting for their mailbox. With Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make any one of the three active. Callers to the user’s mailbox hear the active greeting. With Remote Greeting, an extension user can call into the Automated Attendant, access their mailbox, and remotely record their mailbox greeting.
Issue 5.00 Feature Name Description Usage An extension user can press a key to log on to access their InMail mailbox. With Remote Logon, an employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log on to their mailbox. Voice Mail The Mailbox Announcement Message is a message, recorded by the System Administrator, that plays to each subscriber when they log onto their mailbox.
Issue 5.00 Feature Name Description Message Notification Once activated by the mailbox user, a telephone number is dialed to let the recipient know there are new messages in the mailbox. Notification can call extensions, local numbers, long distance numbers and pagers. When licensed up to five destinations can be called. Voice Mail Message Playback Direction An extension user can listen to their messages in either LIFO (last-infirst-out) or FIFO (first-in-first-out) order.
Issue 5.00 Feature Name Description Programming Voice Mail You can program (customize) InMail by using the PCPro and WebPro programming applications. Limited programming can also be done from a System Administrator’s mailbox. See Programming Voice Mail on page 2-22 for more. Also see System Administrator Mailbox on page 2-23 in this glossary. Maintenance Quick Message Automated Attendant callers can dial a digit followed by an extension number to leave a message directly in a user’s mailbox.
Issue 5.00 Feature Name Screened Transfer Description Similar to telephone system screened transfers in which the transferring party controls the transfer. After an Automated Attendant caller dials an extension, InMail calls (screens) the destination extension to see if the transfer can go through. Usage Automated Attendant If the destination is busy or in DND, the Automated Attendant doesn’t extend the call and immediately provides the caller with additional options.
Issue 5.00 Feature Name Description Usage An extension user can transfer an active call to a co-worker’s mailbox. Voice Mail Transfer to an Extension See Screened Transfer on page 2-23 and Unscreened Transfer on page 2-24 in this glossary. Automated Attendant Transfer to the Automated Attendant See Automated Attendant Transfer on page 2-16 in this glossary. Voice Mail Undefined Routing A dialpad digit for which the Automated Attendant has no routing defined.
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Issue 5.00 SECTION 3 FEATURE DESCRIPTIONS This section provides detailed feature descriptions, programming, operating procedures and related feature programming.
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Issue 5.00 ACD Delay Announcement Description The In-Mail can now support Automatic Call Distribution Delay Announcements. Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes (PRG 47-03) as ACD Delay “Announcement” Mailboxes. Conditions The KSU must be licensed for ACD and In-Mail in order for this feature to work. Call Routing Mailboxes used for Delay Announcements cannot be used for other voice mail features.
Issue 5.00 Programming 41-08-03 Delay Announcement Source Type Set ACD Delay Announcement source to In-Mail. Options: 0 = ACI 1 = VRS 2 = In-Mail Default: 0 41-19-01 Delay Message Start Timer Determine how long the system waits before playing the Delay Message. Options: 0~64800 Default: 0 41-19-02 Mailbox Number for 1st Announcement Message Assign Voice Mail ACD Announcement Mailbox as the message source for the 1st Announcement Message.
Issue 5.00 41-19-05 2nd Delay Message Sending Count Determine the 2nd Delay Message Sending Count. This entry must be set to 1 or higher in order for the message to play. Options: 0 = No Message Played, 1~255 Default: 0 41-19-06 Wait Tone Type at Message Interval Determine what the caller will hear between the messages.
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Issue 5.00 Announcement Mailbox Description An Announcement Mailbox plays a prerecorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers and then route back to the Automated Attendant. See the following example: The Automated Attendant instructs the caller to dial a digit for company directions. Record this in the Instruction Menu message for the active Call Routing Mailbox.
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Issue 5.00 Related Features Automated Attendant The Automated Attendant routes callers to an Announcement Mailbox. Routing Mailbox A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated Attendant callers. Next Call Routing Mailbox The Next Call Routing mailbox provides additional routing options to Announcement Mailbox callers. System Administrator The System Administrator records the Announcement Mailbox message. Programming 1.
Issue 5.00 4. Provide Announcement Mailbox callers with more dialing options (instead of hanging up): 47-09-03 Hang Up After (HangUp) Enter 0 (No - disabled) to have InMail hang up after the announcement. . By default, this option is disabled (0). Review Next Call Routing Mailbox on page 2-291 to set up additional dialing options for Announcement Mailbox callers. 5. Repeat the Announcement Mailbox message while the caller listens: 47-09-02 Repeat Count (Repeat Count) Enter the Repeat Count (0~10). .
Issue 5.00 Operation Recording an Announcement Mailbox Message Log On to System Administrator’s mailbox. SA (72) Access System Administrator options. [Not applicable] A (2) Select Announcement Mailbox message. [Annc] Enter the Announcement Mailbox number. L (5) Listen to current Announcement Mailbox message. [Lstn] # R (7) Exit listen mode. Record a new Announcement Mailbox message. [Rec] Record message. # 0 2 - 38 * Pause or restart recording. [Resume] [Pause] E (3) Erase recording.
Issue 5.00 Announcement Message Description The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox. See Announcement Mailbox on page 2-33 for more. Related Features See Announcement Mailbox. Programming See Announcement Mailbox. Operation See Announcement Mailbox.
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Issue 5.00 Answer Schedule Override Description Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide holiday and bad weather closing announcements, for example.
Issue 5.00 47-11-01 Answer Schedule Override (Schedule Override) Enter 1 (Yes) to enable Answer Schedule Override. You can also enable Answer Schedule Override from the System Administrator Mailbox. See Operation below. By default, Answer Schedule Override is disabled (0). . 2. Specify the Override Mailbox Category.
Issue 5.00 Operation Enabling Answer Schedule Override Log On to System Administrator’s Mailbox. SA (72) Access System Administrator options. [Not applicable] O (6) Access Answer Schedule Override. [Not applicable] 1-8 Enter the number of the Answer Table you want to override. You go to the Answer Schedule Override Menu. O (6) Turn Answer Schedule Override on or off. [On] [Off] C (2) Select the Override Mailbox. [MBOX] Enter the Override Mailbox number.
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Issue 5.00 Answer Tables Description The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing. InMail provides 8 Answer Tables. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Issue 5.00 The block diagram below shows the default InMail Automated Attendant configuration.
Issue 5.00 The Default Mailbox and Routing Hierarchy The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00 PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends). Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is the same 24 hours a day, 7 days a week.
Issue 5.00 To set up daytime, evening, and weekend answering (3 schedules): This example builds on the example above, but adds a third schedule that plays only on weekday evenings. 1. Change the Call Routing Mailbox for Answer Table 1, Schedule 1. In 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1. As in the 2 schedule example, use this for daytime answering. 2. Create a new schedule that will run only in the evenings.
Issue 5.00 Programming 1. Assign Answer Tables to trunks. 47-10-01 Answer Table Assignment (Answer Table) Assign an Answer Table (1~8) to each trunk that the Automated Attendant should answer. . 2. By default, all trunks are assigned to Answer Table 1. Set up the Automated Attendant to answer trunk calls. 22-02-01 Incoming Call Trunk Setup Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each Night Service mode.
Issue 5.00 47-12 InMail Answer Schedules Select the Schedule Entry you want to customize.
Issue 5.00 47-12-01 Schedule Type (Entryxx Schedule Type) Enter 1 to make the Schedule Entry a Day of Week Schedule. . 47-12-02 By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2) schedule. All other Schedule Entries are undefined. Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03 Answering Mailbox Number (Entryxx MB Num) Select the Routing Mailbox (1~32) that will answer calls when this Schedule Entry is active.
Issue 5.00 47-12-04 Start Day (Entryxx Start Day) Specify the day of the week the Schedule Entry should be become active (start). . 47-12-05 By default, Schedule 1 of Answer Table 1 starts on Monday (2). All other schedules are undefined. End Day (Entryxx End Day) Specify the day of the week the Schedule Entry should become inactive. . 47-12-07 By default, Schedule 1 of Answer Table 1 ends on Friday (6). All other schedules are undefined.
Issue 5.00 47-12-07 Schedule Start Time (Entryxx Start Time) Set the time of day the Schedule Entry should start on the date specified. . 47-12-08 By default, there are no Type 3 (Date) schedules defined. Schedule End Time (Entryxx End Time) Set the time of day the Schedule Entry should stop on the date specified. . By default, there are no Type 3 (Date) schedules defined. Type 3 (Date) Example on page 3-439 Review this example if you need help setting up your Schedule Entry. .
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Issue 5.00 Answering Machine Emulation Description A user’s keyset can work like a home answering machine by letting InMail screen their calls. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears two alert tones followed by the caller’s incoming message. The keyset user can select one of the following options: Let the call go through to their mailbox. Intercept the call.
Issue 5.00 Operation Personal Answering Machine Emulation (AME) To enable Personal Answering Machine Emulation: 1. Press idle Speaker key and dial access code. 2. 3. 4. 5. 6. You can optionally press your Call Forward to Station key. Dial 1 to have AME pick up all calls. OR Dial 2 to have AME pick up just outside calls. Press Speaker to hang up.
Issue 5.00 Auto Attendant Do Not Disturb Description When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go directly to their mailbox. Their phone does not ring for calls from the Automated Attendant. You can optionally enable Auto Attendant Do Not Disturb from system programming. A subscriber typically turns on Auto Attendant Do Not Disturb when they need to work uninterrupted at their desk by outside callers sent from the Automated Attendant.
Issue 5.00 Operation Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb Log on to Subscriber Mailbox. G (4) Access the Mailbox Greeting options. [Greet] InMail does the following: Plays a summary of your current settings. Displays the status of your active Greeting (1-3). [GREETING n: RECORDED], or [GREETING n: NOT REC] Shows the Auto Attendant Do Not Disturb status. [AUTO-ATTENDANT DND: OFF], or [AUTO-ATTENDANT DND: ON] Provides soft keys for each of the 3 greetings.
Issue 5.00 Auto Erase or Save Description When a mailbox user listens to a new message completely and then exits the mailbox, InMail either automatically saves or erases the message. The setting of this option depends on subscriber preferences. The subscriber can choose the Auto Erase option, review messages and save messages. The subscriber that chooses the Auto Save option is assured that InMail automatically saves all messages when the mailbox is exited.
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Issue 5.00 Auto Time Stamp Description After a Subscriber Mailbox user listens to a message, VM8000 InMail can optionally announce the time and date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally enable in from system programming. Auto Time Stamp helps if the subscriber needs to know the time and date of each message they receive without taking any extra steps.
Issue 5.00 Operation Turning Auto Time Stamp On or Off Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options Menu. [Not applicable.] AT (28) Access Auto Time Stamp. [Time] InMail plays a summary of your Auto Time Stamp setting. By default, Auto Time Stamp is turned off. O (6) 2 - 62 Turn Auto Time Stamp on or off. [On] [Off] # Go back to the Mailbox Options Menu. [Exit] 0 Plays Help message.
Issue 5.00 Automated Attendant Description The Automated Attendant answers outside calls on each trunk, according to the time of day and day of the week. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the phone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Issue 5.00 The block diagram below shows the default InMail Automated Attendant configuration.
Issue 5.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Routing Mailbox The mailbox associated with an Answer Table that specifies the dialing options (Dial Action Table) and Instruction Menu that announcements are available to Automated Attendant callers. Dial Action Table Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Issue 5.00 22-11 DID Assignment . 3. Set up the Answer Tables. Turn to Answer Tables on page 2-45 for more. . 4. The active schedule (Answer Table 1, Answer Schedule 1) uses Call Routing Mailbox 000. Set up the Dial Action Tables. Turn to Dial Action Table on page 2-105 for more. . 6. By default, all trunks use Answer Table 1. Answer Schedule 1 is active and runs continuously. Set up the Call Routing Mailboxes. Turn to Routing Mailbox on page 2-317 for more. . 5.
Issue 5.00 Automated Attendant Transfer Description An extension user can transfer a trunk call to the Automated Attendant to enable an outside caller to use the Automated Attendant dialing options. . Extensions cannot call or be transferred to the InMail Automated Attendant. Related Features Automated Attendant The Automated Attendant can automatically answer the phone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
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Issue 5.00 Automatic Routing for Rotary Dial Callers Description If an Automated Attendant caller does not dial any digits, InMail automatically routes that caller to a specified option (such as the operator or a mailbox). This lets rotary phone users stay on the line to leave a message or have their call processed. Without Automatic Routing for Rotary Dial Callers, rotary callers cannot use the Automated Attendant.
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Issue 5.00 Call Forward to a Mailbox Description A subscriber can easily forward calls to his Subscriber Mailbox by pressing the Message key instead of dialing an extension as the forwarding destination. With Call Forward to a Mailbox, the subscriber is assured that when he is unavailable to answer calls, those calls are saved in Voice Mail. Unlike with Extension Hunting to Voice Mail, the Call Forward to a Mailbox feature allows the subscriber to choose when and how to send unanswered calls to voice mail.
Issue 5.00 Log On to a Subscriber Mailbox while Listening to the Greeting A subscriber who wishes to log on to his mailbox while listening to his greeting must have the option set in Next Call Routing Mailbox. To allow this ability, for example: Program the Next Call Routing Mailbox # digit as LOGON to IXXX. While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox). # and their mailbox number to log on to their mailbox.
Issue 5.00 Operation Call Forward to your Mailbox To forward your calls to your mailbox: 1. Press the Speaker key (or lift the handset at the single line telephone) and choose from the following dial access codes: 848 = Call Forward - Immediate 843 = Call Forward - Busy 845 = Call Forward - No Answer 844 = Call Forward - Busy/No Answer 842 = Call Forward - Both Ring 846 = Call Forwarding - Follow-Me 2. Dial 1 to set 3. Dial Voice Mail master number. 4.
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Issue 5.00 Caller ID Description Caller ID is a telephone company service that provides an extension with a caller’s number and optional name. With Caller ID, the display keyset user knows who is calling before they pick up the call. When used with InMail, Caller ID enables the Make Call feature for outside calls. After listening to a voice message, the subscriber can dial MC to return the call without knowing the callers phone number.
Issue 5.00 14-02-10 Analog Trunk Data Setup - Caller ID Enable (1) a trunk ability to receive Caller ID data. . 20-09-02 By default, a trunk’s ability to receive Caller ID data is disabled (0). Class of Service Options (Incoming Call Service) - Caller ID Display Enter 1 (Yes) to enable the Caller ID display at an extension. This option does not apply to InMail Voice Mail Ports. . 20-06-01 By default, this option is disabled. Class of Service for Extensions Assign Class of Service to extensions. .
Issue 5.00 Caller ID - Automatic Access to VM by Caller ID Description Currently when a user outside the system wants to access their Inmail mailbox, they must dial the voice mail then enter an access code followed by teir mailbox number. From V5.0 or higher software, an Inmail mailbox can be associated with a specific caller ID (CID) number. When that CID number is presented to the InMail, it automatically logs the user into their mailbox. This greatly improves VM accessibilty for outside callers.
Issue 5.00 Service Conditions The VM8000 InMail – Automatic Access to VM by Caller ID (CID) feature requires Version 5.0 or higher software and the Version 5.0 Enhancement license. To use this feature, the voice mail box number must be set in Program 13-04-11. If not set, the system requires the normal log in procedure or entering a valid mailbox number and security code to login. This feature is only supported for external calls to the InMail.
Issue 5.00 Programming 13-04-01 Speed Dialling Data This program stores speed dial data into the speed dial areas and defines the speed dial names. Enter the CLI number of the device to be used for Automatic Access to VM by Caller ID. Entries 1~9, 0, ?, #, Pause (Press line key 1) Recall/Flash (Press line key 2) @ = Code to wait for answer supervision in ISDN (Press line key 3) (maximum 24 digits) (default not assigned) 13-04-02 Name Assign a name to each speed dial bin.
Issue 5.00 0 = Normal 1 = VRS (second dial tone if no VRS installed) 2 = DISA 3 = DID 4 = DIL 5 = E&M Tie line 6 = Delayed VRS 7 = ANI/DNIS 8 = DID(DDI) Mode Switching (default = 0) 22-05-01 Incoming Trunk Ring Group Assignment Assign trunks to incoming Ring Groups. Use this program to assign Normal Ring Trunks (Program 22-02) to Incoming Ring Groups (Program 22-04). It sets arriving group of the outside line set by Program 22-02 as "General arrival call".
Issue 5.00 Entries Ring Groups: 1~100 Trunk Ports: 001~200 Day/Night Mode:1~8 0 (Disconnect) 1~100 (Incoming Ring Group) 101 DSPDB-VM 102 (In-Skin/ExternalVoice Mail or InMail) 103 Centralized VM 104 (Speed Dial table Program 25-15-01) Version 3.0 software or higher is required. (default = 0) 25-04-01 VRS/DISA Transfer Ring Group With No Answer/Busy For each trunk port (001~200), set the operating mode of each DISA trunk.
Issue 5.00 Outside party number: 09087654321 Program 22-02-01: Trunk 1 DIL Program 22-07-01: VM Pilot number, 300 Program 13-04-01: Speed Dial area No.0 -> 09087654321 Program 13-04-11: Speed Dial area No.0 -> 100 (VM BOX) 1. Call DIL number. 2. After the VM is answered, user can enter VM Box 100 directly. 3. Announce the zone.
Issue 5.00 Caller ID with Return Call Description Refer to Make Call on page 2-255. Related Features Refer to Make Call on page 2-255. Programming Refer to Make Call on page 2-255. Operation Refer to Make Call on page 2-255.
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Issue 5.00 Calling the Automated Attendant Description Automated Attendant callers can use various InMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. The features below describe several ways to return to the Automated Attendant.
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Issue 5.00 Cascading Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them, at up to five preset destinations, to let them know a new voice mail message has arrived. A destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension. The Cascading Message Notification destinations are set up in the Notification Schedule.
Issue 5.00 prompts. If the InMail CF has version 2.00 instead of version 2.10 prompt sets installed, only a single destination Message Notification is available using Notification Schedule entry 1. Retry Interval timers are set on a system wide basis only. The pager dial string is set on a system wide basis only. Notification settings can be changed using the Telephone Mailbox Option Interface or system programming only.
Issue 5.00 Figure 2-5 Cascade Message Notification Flowchart Message Notification to Normal Telephone Numbers Below is a basic overview of how Message Notification works with phone numbers, assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings. Depending on the system, ARS routing may be needed to properly route external calls.
Issue 5.00 1. The subscriber activates Message Notification for their mailbox. 2. When the subscriber receives a new message, the InMail dials the first active destination in the cascade that should receive the Message Notification. InMail waits up to 30 seconds (approximately 5 rings) for ringback, reorder, busy, or voice activity from the called number. If nothing is detected, the callout is considered unanswered (RNA). 3.
Issue 5.00 the subscriber's mailbox number as well as the number of new messages in the mailbox. The notification is considered acknowledged if the subscriber logs onto their mailbox. If the notification is not acknowledged (within a programmable time frame, 47-01-12) the pager notification is repeated (up to the RNA attempts count, 47-20-07). If the pager service doesn't answer, the system follows the Cascading Message Notification rules and notification will eventually stop if the call is not answered.
Issue 5.00 Entries 1~255 minutes Default = 15 47-01-11 Wait between Busy non-Pager Set the time SV8100 InMail waits after it dials a busy non-pager callout destination, before retrying the callout number. Entries 1~255 minutes Default = 15 47-01-12 RNA Non-Pager Callout Attempt Interval Set the time SV8100 InMail waits, after it dials an unanswered nonpager callout destination, before retrying the callout number.
Issue 5.00 Entries 0 = Disabled 1 = Enabled Default = 1 47-20-01 Station Mailbox Message Notification Options - Notification For the selected entry (1-5), use thisption to enable or disable Message Notification. If enabled, notificationill occur when the mailbox receives a new message according to the settings for Type, Start Hour, End Hour, and notification Phoneumber. If disabled, Message Notification will not occur.
Issue 5.00 47-20-04 Station Mailbox Message Notification Options - Notification Type For the selected entry (1-5), use this option to set the Message Notification type. The choices are Voice and Pager. Choose Voice when the Phone Number entry is to a regular office, home, or mobile telephone. Choose Pager when you want to deliver the notification to a digital pager. There are five separatelyprogrammed Message notification entries for each Subscriber Mailbox.
Issue 5.00 Busy Attempts and RNA Attempts are both met, the notification callout to the selected entry is cancelled. There are five separatelyprogrammed Message notification entries for each Subscriber Mailbox. Entries 1~99 (attempts) Default = 5 47-20-08 Station Mailbox Message Notification Security For the selected entry (1-5), use this option to enable or disable Security Code protection for the callout.
Issue 5.00 Default = 0 47-22-03 Group Mailbox Message Notification Options - Notification End Hour For the selected entry (1-5), use this option to set the hour when Message Notification will stop. Notification will occur only for new messages received between the Start Hour and this setting. This entry is in 24-hour (military time). For example, 08 is 8:00 AM and 20 is 8:00 PM. For 24- hour notification, make the Start Hour the same as the End Hour.
Issue 5.00 This option applies to pager and non-pager callouts. If the Busy Attempts and RNA Attempts are both met, the notification callout to the selected entry is cancelled. There are five separately programmed Message notification entries for each Group Mailbox.
Issue 5.00 V m a i M s g s L s t i N n M a i 0 e w : G r e e l t b L o v x : 1 0 1 A r c h : 0 M s g M o r e > M o r e > a c k O f f a c k O n a c ↓ Dial OP(67)/Press “More >” → “Setup” Mailbox Options menu. C o n f i g C o d e u r e N o t f M b o x y C a f i 1 0 l l H c a t 1 ↓ Dial N(6)/Press “Notify” Notification Type Selection menu.
Issue 5.00 Off/OffTurn All Notifications off. Dest/DestinationsProceed to notification Destination Selection Menu. Back/BackGo back to Notification Type Selections Menu 2.2 Key Operation Key 3Proceed to Notification Destination Selection Menu. Key 6Toggle All Notifications on/off. Key 9Exit from Mailbox. Key #Go back to Notification Type Selection menu. 3.
Issue 5.00 InMail plays a summary of your Message Notification settings.
Issue 5.00 N u m b O u m b O e c u R e q : C l e a r N e x t E x i t E x i t i t Message Notification Programming (Number) e r K 9. S r K 8. N e : C l e a r N e x t Message Notification Programming (Security Code required) r i t y N o R C o e q d e N O p t e x t i o n E x 9.1 Soft key Operation (3-Line Phone/Super Display Phone) Req/RequiredTurn "Security Code Required" flag On. NoReq/Not RequiredTurn "Security Code Required" flag Off.
Issue 5.00 Key *Keep current setting and proceed to RNA Attempt count menu. Key #Keep current setting and return to main Notification menu. 11. Message Notification Programming (RNA Attempt count) 11.1Soft key Operation (3-Line Phone/Super Display Phone) Next/NextKeep current setting and proceed to main Notification menu. Exit/ExitKeep current setting and return to main Notification menu. 11.2Key Operation Key 0-9Set RNA Attempt count. Key *Keep current setting and proceed to main Notification menu.
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Issue 5.
Issue 5.00 Dial Action Table Description The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. InMail provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Issue 5.00 The following block diagram shows the default InMail Automated Attendant configuration.
Issue 5.00 Dial Action Table Options The following table summarizes the Dial Action Table dial (key) actions and their associated features. Dial Action Table Key Action Summary Feature Reference Action Description TRF Screened Transfer (1) Allows an Automated Attendant caller to place a Screened Transfer to an extension. InMail calls (screens) the destination to see if the call can go through.
Issue 5.00 Programming 1. Assign a Dial Action Table to each active Call Routing Mailbox. 47-08-01 Dial Action Table The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options to callers. . 2. The default Call Routing Mailboxes (1~8) use Dial Action Table 1. Customize the Dial Action Table options. 47-13 InMail Dial Action Tables .
Issue 5.00 3. Set the time limit for dialing commands for the Automated Attendant caller. 47-08-03 Time Limit for Dialing Commands (Dialing Timeout) Enter the Time Limit for Dialing Commands interval (0~5 seconds). By default, the interval is 5 seconds. If the caller waits too long to dial: . When the associated Dial Action Table has a Timeout action programmed, the caller routes to that destination.
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Issue 5.00 Directory Dialing Description Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach – just their name. Here is how Directory Dialing works: 1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox.
Issue 5.00 Related Features Directory Dialing Mailbox A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. System Administrator Only the System Administrator can record the Directory Dialing Message. Programming Use a Routing Mailbox for Directory Dialing 1. Set up the Directory Dialing Mailbox. 47-07-02 Routing Mailbox Type (Mailbox Type) Enter 4 to make the selected Routing Mailbox a Directory Dialing Mailbox. . 2.
Issue 5.00 3. Set up Directory Lists to control which extensions Directory Dialing can access. 47-02-15 Directory List (Directory List) Select the Directory List to which the extension belongs. The entries are 1~8 (for lists 1~8), 0 (for no list), or * (for all lists). Directory Dialing to the extension can occur only if the list entry matches the setting in 47-15-02 Directory List Number to Use for the Directory Dialing Mailbox. .
Issue 5.00 If the caller waits too long to dial, the Directory Dialing Message repeats. . 7. By default, Directory Dialing callers have 5 seconds to dial letters. Record a Directory Dialing Message. See Operation on page 2-119. The Directory Dialing Message is the Instruction Menu for the Routing Mailbox programmed as a Directory Dialing Mailbox. .
Issue 5.00 11. Enable callers to access Directory Dialing from a Dial Action Table action. Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing Mailbox. See Dial Action Table on page 2-105 for more. . By default, no actions are assigned as a GOTO to a Directory Dialing Mailbox. Use a Call Routing Mailbox for Directory Dialing 1. Set up the Directory Dialing Mailbox.
Issue 5.00 47-14-03 Extension Name Match (Name Match) Select the portion of the extension name on which the Directory Dialing Mailbox should route. Enter 0 for first; 1 for last. This option allows for dialby-first-name and dial-by-last-name Directory Dialing. For example, if 47-01-16 Name Format is 0 and the name in 15-01-01 Extension Name is entered as first name followed by last name, enter 1 in this option to set up last name dialing. . 3.
Issue 5.00 47-14-05 Screened Transfer Timeout (Scrn Trf Timeout) Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries are 1~255 seconds or 0 for no recall. . 6. By default, the Screened Transfer Timeout interval is 15 seconds. To change the amount of time Directory Dialing callers have to dial letters: 47-14-06 Time Limit for Dialing Commands (Dialing Timeout) Enter the new timeout duration (0~99 seconds).
Issue 5.00 10. Enable the Directory Dialing Mailbox to directly answer an outside call. Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory Dialing Mailbox. See Answer Tables on page 2-45 for more. . 11. Enable callers to access Directory Dialing from a Dial Action Table action: Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing Mailbox. See Dial Action Table on page 2-105 for more. .
Issue 5.00 Operation Recording a Directory Dialing Message Log On to System Administrator’s mailbox. SA (72) Access System Administrator options. [Not applicable] I (4) Select Instruction Menus. [Instr] Enter the Directory Dialing Mailbox number. L (5) Listen to the current Directory Dialing Message (if any). [Lstn] # R (7) Exit listen mode. Record a new Directory Dialing Message. [Rec] Record message. # 0 * Pause or restart recording. [Resume] [Pause] E (3) Erase recording.
Issue 5.00 Dialing Options Available while Entering a Name The following table shows the dialing options available to the caller while they are entering a name into a Directory Dialing Mailbox. By default, the caller can dial the digits 2~9 to enter the name or dial # to return to the Automated Attendant.
Issue 5.00 Dialing Options Available for duplicate Employee Names If the name the caller enters is used by more than one employee, InMail lets the caller select the employee to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name matches, or dial 4 to hear additional name matches. By default, the caller can also dial * to make a new entry or dial # to return to the Automated Attendant.
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Issue 5.00 Directory Dialing Mailbox Description A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. A Directory Dialing Mailbox is a Routing Mailbox set as a Directory. See Directory Dialing on page 2-111 for more on how to set up a Directory Dialing Mailbox. Related Features Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name.
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Issue 5.00 Distribution List Description A Distribution List is a list of extensions that will receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution Mailbox will be automatically sent to all the mailboxes in the list. Distribution List saves time when you need to send the same message to many co-workers. Rather than recording the message and manually specifying a list of recipients, use a Distribution List instead.
Issue 5.00 2. Enter the destination extensions into the Distribution List: 47-17-01 Routing Mailbox Type (Mailbox Type) Enter the member extensions into the Distribution List (20 members maximum). . You can also edit the Distribution List from a System Administrator Mailbox. Operation Recording and Sending a Message to a Distribution List To record and send a message to a Distribution List: 1. Log onto the Subscriber Mailbox. 2. [Rec] 3. Record your message. 4. 5.
Issue 5.00 Editing a Distribution List and Recording a Name To edit a Distribution List and record a name: 1. Log onto a System Administrator’s Mailbox. 2. [Mgr] Select the System Administrator features. • Alternately dial SA (72). 3. [DList] Select Distribution List editing. This is the Distribution List Menu. • Alternately dial L (5). 4. Enter the number of the Distribution List you want to edit (e.g., 008). [Back] 5. Return to the System Administrator Menu without selecting a list.
Issue 5.00 Editing a Distribution List and Recording a Name (Continued) [Done] [Back] 2 - 128 Select to accept the recorded name and go back to the Record Name Menu. • Alternately dial #. [Del] [Del] Select to erase the recorded name. • Alternately dial E (3). [Back] [Back] Select to exit to the Distribution List Menu. • Alternately dial #. Select to exit to the System Administrator Menu. • Alternately dial #.
Issue 5.00 Email Notification Receive an email notification when a new message is left in your mailbox. • Email Notification requires software version 03.10 or higher and a Memory Expansion Daughter Board . Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a wav file attachment.
Issue 5.00 Collecting the Email Notification Data In order for the installation site’s SV8100 to send email notifications, it must have a valid SMTP email account assigned. To save time during programming, use the following table to help collect the system’s email account information. The email account provider can supply this information. See Programming in this feature for more.
Issue 5.00 An Explanation of the Message Sender (From) Field Like any other email client, Email Notification uses the From field to identify the person that left the message being delivered. In the email message, the data in the From field is formatted as Name [Reply To], where: Name identifies the person that left the message. Reply To1 is the email address used when the email recipient replies to the message. - This information is not provided in the recipient’s inbox - just the actual email message.
Issue 5.00 Email from Intercom Caller with Programmed Name When a voice message is left from an extension with a programmed name, Outlook 2007 shows the following: Inbox From - The programmed name for the extension that left the message. Subject - The text “Voice Message from” followed by the extension name, followed by the message duration. Received - The date and time the message was received. Size - The message size, which includes the size of the wav file attachment.
Issue 5.00 Email from Intercom Caller without Extension Name When a voice message is left from an extension without a programmed name, Email Notification substitutes the extension number for the name. In this example, Outlook 2007 shows the following: Inbox From - The number of the extension that left the message. Subject - The text “Voice Message from” followed by the extension number, followed by the message duration. Received - The date and time the message was received.
Issue 5.00 Email from Outside Caller with Caller ID When a voice message is left by an outside caller and Caller ID was provided, Outlook 2007 shows the following: Inbox From - Shows that the message is from an outside caller. Subject - The text “Voice Message from” followed by the caller’s number (provided by Caller ID), followed by the message duration. Received - The date and time the message was received. Size - The message size, which includes the size of the wav file attachment.
Issue 5.00 Email from Outside Caller without Caller ID When a voice message is left by an outside caller and Caller ID was not provided, Email Notification substitutes “Outside Caller” for the number. Outlook 2007 shows the following: Inbox From - Shows that the message is from an outside caller. Subject - The text “Voice Message from” followed by “Outside Caller”, followed by the message duration. Received - The date and time the message was received.
Issue 5.00 demonstrably also fetch their mail from the same place. Check with your email provider to see if this type of login is required Related Features None Programming Some Common SMTP Settings Common Email Notification SMTP Server Settings1 Provider 1 1 Server Name and Account (47-18-02, 08) SMTP Port (47-18-03) Encryption (47-18-04) Authentication (47-18-05, 06, 07)) Yahoo smtp.mail.yahoo.com 465 Yes Yes 6/28/07 Requires POP Yahoo! Mail Plus GMail smtp.gmail.
Issue 5.00 Setting Up the System SMTP Options 1. Enable SMTP Email Delivery System Wide. 1. 47-18-01: ENABLE SMTP Enter 1 to enable SMTP email delivery system-wide. 3 By default, SMTP email delivery is disabled (0). 2. 47-18-08: SMTP EMAIL ADDRESS Specify the email account that the SMTP server will use to process email sent from the SV8100 (e.g., yourname@emailserver.com). 3 By default, there is no entry for this option. 2. Specify the site’s SMTP server name and port. 1.
Issue 5.00 47-18-04: SMTP ENCRYPTION Enter 0. - If encryption is disabled, all messaging is in plain text. 3 By default, this option is disabled (0). 4. Does the site’s SMTP email server require account authentication? 1. If yes: 47-18-05: SMTP AUTHENTICATION To enable SMTP Authentication, enter 1. To enable POP3 Authentication, enter 2. For more, turn to SETTING UP POP3 LOGIN 3 By default, this option is disabled (0).
Issue 5.00 Setting Up POP3 Login 1. Does the site’s SMTP email server require POP3 Login? 1. If yes: 47-18-05: SMTP AUTHENTICATION To enable POP3 Authentication, enter 2. 3 By default, this option is disabled (0). 47-19-01: POP3 SERVER NAME Enter the name of the POP3 server that will handle email delivery for the installation site. The POP3 server name is typically similar to pop.emailserver.com.
Issue 5.00 Setting Up the Subscriber Mailbox Options 1. Should email notification occur for new voice mail messages left in the Subscriber Mailbox? 1. If yes: 47-02-20: ENABLE EMAIL Enter 1 (Yes). - The subscriber can also do this from their Mailbox Options Menu. 3 By default, this option is disabled (0). 47-02-21: EMAIL ADDRESS Specify the email address to which the notification for this Subscriber Mailbox should be delivered.
Issue 5.00 Operation Turn Email Notification On or Off In these instructions: [Super Display Soft Key] [Keyset Soft Key] To turn email notification on or off: 1. Log onto Subscriber Mailbox. 2. [Mbox Options] [Optns] Select Mailbox Options. • Alternately dial OP (67). 3. [Notification] [Notfy] Select Notification. • Alternately dial N (6). 4. [Email] [Email] Select Email. • Alternately dial E (6). 5. Do one of the following. a. [On] [On] Select to turn email notification on.
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Issue 5.00 Erasing All Messages Description The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator’s maintenance tool. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox. By deleting the unwanted messages, the administrator can prevent the InMail recording capacity from being reached (which would disable many of the InMail messaging features).
Issue 5.00 Operation Erasing All Messages System-Wide Log On to System Administrator’s mailbox. SA (72) Access System Administrator options. [Not applicable] S (7) Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. 0 2 - 144 EA (32) Erase all Subscriber Mailbox messages. [Msgs] # Go back to System Administrator options. [Exit] Plays Help message.
Issue 5.00 Exiting a Mailbox Description A Subscriber Mailbox user can exit their mailbox by dialing a code, pressing a soft key or by hanging up. After exiting, the subscriber can use their extension for normal call processing. Related Features Not applicable Programming No additional programming required. Operation Exiting a Mailbox To exit your mailbox: Log On to Subscriber Mailbox. XX (99) Exit your mailbox.
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Issue 5.00 External Transfer Description External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial Action Table action as a UTRF to a Common Abbreviated Dialing bin (e.g., 813000 + Pause for common bin 000). When the Automated Attendant answers, the caller dials the digit and InMail automatically routes them to the outside number contained in the bin.
Issue 5.00 3. Program the Common Abbreviated Dialing bin for External Transfer. 13-04-01 Abbreviated Dialing Number and Name or Service Code 813 The bin should contain just the outside telephone number you want External Transfer to dial. Refer to the SV8100 Programming Manual for more. . 4. No common Abbreviated Dialing numbers are stored by default. Enable Loop Supervision for the trunks you are going to use for External Transfer.
Issue 5.00 Fax Detection Description The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax Detection enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone. If it detects the tone, it does an unscreened transfer of the call to the specified company fax machine. The incoming fax then prints out on the company fax machine. If you disable Fax Detection, the Automated Attendant does not detect and route incoming fax calls.
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Issue 5.00 Find Me Follow Me Description Find-Me Follow-Me helps an Automated Attendant caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me destinations. A destination can be an outside number (such as a cell phone or home office) or a co-worker's extension. The Find-Me Follow-Me destinations are set up in the Find-Me Follow-Me schedule.
Issue 5.00 Related Features Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. Dial Action Table Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Issue 5.00 47-02-24: IntraMail Station Mailbox Options - All Find-Me Follow-Me Enabled 47-06-22: Group Subscriber Mailbox Options - All Find-Me Follow-Me Enabled Use these option to enable or disable Find-Me Follow-Me for the extension. If disabled, enabling the individual notification entries has no effect.
Issue 5.00 but do not include a line access code (such as 9). If the number you enter is extension number, it will be an Intercom call. Otherwise, it will be an outside call. (The system decides by referring its numbering plan.) There are three separately-programmed Find Me Follow Me entries for each Subscriber Mailbox. Operation 1. Access the Find-Me Follow-Me Setting menu. Log onto Subscriber Mailbox.
Issue 5.00 ↓ Dial O(6) / Press "On" ↑ Dial O(6) / Press "Off" F i n d O n - M e O F o f f l l o w - M e D s e : t O n B a c k 2.1 Soft key Operation (3-Line Phone/Super Display Phone) On/On Turn All Find-Me Follow-Me on. Off/Off Turn All Find-Me Follow-Me off. Dest/Destinations Proceed to FMFM Destination Selection menu. Back/Back Go back to Call Handling Options menu. 2.2 Key Operation 3. F Key 3 Proceed to Find-Me Follow-Me Selection menu.
Issue 5.00 IntraMail plays a summary of your Find-Me Follow-Me settings.
Issue 5.00 6. F Message Notification Programming (End Hour) M F M E n d : 1 2 A M N e x t E x i t 6.1 Soft key Operation (3-Line Phone/Super Display Phone) Next Keep current setting and proceed to Number menu. Exit Keep current setting and return to main FMFM menu. 6.2 Key Operation 7. N Key 0-9 Set End Hour. Key * Keep current setting and proceed to Number menu. Key # Keep current setting and return to main FMFM menu.
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Issue 5.00 Flexible Answering Schedules Description The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week. For example, a company can set up separate schedules for weekdays, evenings, weekends, and specific holidays. Each schedule can play a different announcement to callers, as well as provide them with unique dialing options. Once set up in programming, the schedule operation is automatic.
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Issue 5.00 Flexible Call Routing Description The Automated Attendant provides outside callers with a wide variety of dialing (routing) options, such as customized announcements. Use Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls. There are 3 components to Flexible Call Routing. Answer Tables Determines how the Automated Attendant answers outside calls on each trunk according to the time of day and day of the week.
Issue 5.00 Programming Refer to Automated Attendant on page 2-63 for more on how to set up your Flexible Answering Schedules.
Issue 5.00 Flexible Mailbox Numbering Plan Description Flexible Mailbox Numbering Plan allows you to customize site extension numbers and be assured that InMail adapts to the new configuration. When you change a port extension number, you can change the number of the mailbox assigned to that port to match. There is no need to reprogram — all of the options remain intact. Related Features Dial Action Table Be sure the Dial Action Table actions accommodate the revised telephone system numbering.
Issue 5.00 4. Modify the Dial Action Tables to accommodate the new numbering. . Refer to TRF Action - Screened Transfer (1) (TRF) on page 3-443. Optionally modify the active Dial Action Table actions for the new extension numbers. For example, to allow Automated Attendant callers to dial extension 5000, for digit 5: Change the Action to UTRF (2) or TRF (1). Change the Data to XXXX. . By default (in the above example), the digit 5 is undefined.
Issue 5.00 4. Modify the Dial Action Tables to accommodate the new numbering. . Refer to TRF Action - Screened Transfer (1) (TRF) on page 3-443. Make key 1 (digit 1) Action = UTRF (2) and Data = XX. Make key 11 (*) Action = REC1 (3) and Data = XX. Make key 12 (#) Action = LOGON (5) and Data = IXX. . By default: Key 1 is UTRF to XXX. Key 11 is REC1 to IXXX. Key 12 is LOGON to IXXX.
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Issue 5.00 Forced Unscreened Transfer Description A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers by enabling this option in the Mailbox user interface. Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming) as the call is ringing.
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Issue 5.00 Getting Recorded Help Description If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the InMail voice prompts. Recorded Help provides the user with a built-in, interactive user’s guide. To get recorded help, the user dials 0. Related Features None Programming No additional programming required. Operation Getting Recorded Help Log On to your mailbox 0 Get recorded help.
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Issue 5.00 Go To A Mailbox Description An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing. Use the GOTO action to set up a “tree” of Automated Attendant options.
Issue 5.00 Related Features Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Dial Action Table The GOTO action is a Dial Action Table option. Instruction Menu Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO action. Programming 1. Assign a GOTO action to the active Dial Action Table.
Issue 5.00 Greeting Description A Subscriber Mailbox user can record a personalized greeting for his mailbox. After the greeting is recorded, callers hear a prerecorded personalized greeting rather than a default message.
Issue 5.00 Multiple Greetings In systems with Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make any one of the three active. When a caller leaves a message in the subscriber’s mailbox, they hear the active greeting. This allows the subscriber, for example, to record separate greetings for work hours, after work, and during vacation. Instead of revising the recording when they leave the office, they can activate the after work greeting instead.
Issue 5.00 Programming 1. Set the maximum length of Subscribe Mailbox greetings. 47-01-03 Subscriber Message Length (Subs Msg Length) Set the maximum length of Subscriber Mailbox greetings (1-4095 seconds). This option also sets the maximum length of recorded messages for the following: Subscriber Mailbox users dialing RS to record and send a message. Extension users leaving a message in a Subscriber Mailbox.
Issue 5.00 To log into any valid Subscriber Mailbox, enter IXXX in the corresponding Number option. For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and IXXX for the corresponding Number. . By default, key # Action = LOGON and Number = IXXX. Operation Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb Log On to Subscriber Mailbox. G (4) Access the Mailbox Greeting options.
Issue 5.00 Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb (Continued) Change Auto Attendant Do Not Disturb. O (6) # Go back to mailbox Main Menu. [Exit] 0 InMail System Guide Turn Auto Attendant Do Not Disturb off or on. [Auto-attendant Dnd: On] [Auto-attendant Dnd: Off] Plays Help message.
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Issue 5.00 Group (Shared) Mailbox Description Department/Ring Group Mailbox Group (Shared) Mailbox A Group Mailbox is a Department Group Mailbox shared by a group of coworkers. It is normally a Subscriber Mailbox. If a caller leaves a message at any extension within the group that shares the mailbox, the system stores the message in the shared Group Mailbox. The voice mail key Message lamp at all keyset extensions in the group flashes to indicate that there is a new voice mail message waiting.
Issue 5.00 UCD Group Mailbox If a UCD Group is set to overflow to voice mail, an unanswered call into the group is picked up by the UCD Group Mailbox. The UCD Group Mailbox can be a Subscriber Mailbox (to allow the caller to leave a message) or a Routing Mailbox (to provide additional dialing options or an announcement). Refer to Understanding Group Mailbox Types.
Issue 5.00 Remote Logon at an extension assigned to the Group mailbox hears, “That mailbox does not exist.” They then return to the Automated Attendant. Programming 1. Assign extensions to the Department Group. 11-07-01 Department Group Pilot Numbers Assigns pilot numbers for Department Group. . 16-02-01 By default, this entry is 0 (no pilot number assigned).
Issue 5.00 47-03-02 Group Mailbox Number The Group Mailbox Number is the same as the Department Group master (pilot) number. Use this option to select the Department Group master (pilot) number associated with the Group Mailbox you are programming. . 47-03-03 By default, Department Group Mailbox Numbers are not assigned. Group Mailbox Type Enter 1 to assign the mailbox as a Subscriber Mailbox. Use this option to set the Group Mailbox type.
Issue 5.00 4. 47-08 Call Routing Mailbox Options 47-09 Announcement Mailbox Options Set up the Subscriber Mailbox options for the Department Group Mailbox. For Auto Attendant Direct to Voice Mail: 47-06-07 Auto Attendant Direct to Voice Mail Enable (Yes) or disable (No) Auto Attendant Direct to Voice Mail for the Group Mailbox. . 47-06-03 By default, this option is disabled. Auto Erase or Save Set the auto save option for new messages ( 1 = Auto Save, 2 = Auto Erase). .
Issue 5.00 47-06-01 Number of Messages Set the maximum number of messages (1~99) that can be left in the Group Mailbox. . 47-06-06 By default, this option is 20. Message Waiting Lamp Enable (Yes) Message Waiting lamping at the extensions sharing the Group Mailbox. . 47-06-11 By default, this option is enabled. Dialing Option Enable (Yes) or disable (No) additional dialing options for Next Call Routing Mailbox calls. . 47-06-12 By default, this option is disabled.
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Issue 5.00 Guest Mailbox Description An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mailbox is a Subscriber Mailbox that does not have an extension associated with it. It is instead associated with a virtual extension. A Guest Mailbox has many of the InMail features of a Subscriber Mailbox. A company visitor with a Guest Mailbox could, for example: Go to any extension, press Speaker + Dial the InMail master number (e.g.
Issue 5.00 Make Call A Make Call callback to a Guest Mailbox is helpful only if an extension has a Call Coverage key for the virtual extension associated with the Guest Mailbox. Otherwise, the callback cannot be answered. A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox. Main Menu The Main Menu provides assess to the features available to a Guest Mailbox.
Issue 5.00 Programming 1. Set up a virtual extension for the Guest Mailbox. 11-04-01 Virtual Extension Numbering Assign an unused extension number to an available virtual station port. For example, assign extension 400 to virtual station port 1. 2. Activate an unused mailbox for the virtual extension. 47-02-01 Mailbox Active (Mailbox Active) Enter 1 to activate a mailbox for the virtual station port. Choose a mailbox that is not likely required for an installed extension (e.g., 128). 3.
Issue 5.00 Transferring your call to a Guest Mailbox To transfer your active call to a coworker’s mailbox: 1. 2. 3. 4. 2 - 190 Press Hold. Press Message. Dial the Guest Mailbox number. Press Speaker to hang up. o To transfer a call to a coworker’s mailbox from a single line telephone, use the following procedure: Hookflash + Dial 717 + Dial the coworker’s mailbox + Hang up.
Issue 5.00 Hang Up Description Hang Up is an Automated Attendant option that immediately hangs up the outside call. When setting up a Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller hearing the standard error message). You might also want to use the Hang Up action as the Timeout destination for callers that wait too long to dial after the Automated Attendant answers.
Issue 5.
Issue 5.00 Hotel Motel Description Hotel integration allows the VM8000 InMail to be used in a hotel environment. In addition to other InMail features, it provides basic integration when used in conjunction with an external PMS Application or dial access codes from the front desk extension.The table below shows the supported hotel messages and what if any action is taken for a subscriber mailbox.
Issue 5.00 Related Features Mailboxes Programming 40-07-01 Voice prompt Language Assignment for VRS This sets the default language for the system. This is the language a mailbox will be set to when a room is checked in. Entries Any valid language 1-23 Default = 2 (UK English) 42-02-01 Hotel/Motel Telephone Setup - Hotel Mode Use this option to set a phone to operate in the Hotel/Motel mode. Do not set the front desk phone for the Hotel/Motel mode.
Issue 5.00 3. Dial the extension number of the room you want to check in. 4. You hear confirmation tone. 5. Hang up. Check-Out To set a room as checked out from the front desk phone. . InMail System Guide Check-out can also be set from the PMS system. 1. Lift the handset. 2. Dial 739. 3. Dial the extension number of the room you want to check out. 4. You hear confirmation tone. 5. Hang up.
Issue 5.
Issue 5.00 InMail Upload Download Audio Description The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1MB in size, recorded on a PC or professionally, to any valid mailbox in the system. It also allows users to listen to, download and/or delete voice mail messages from callers. Access to the InMail compact flash drive is via the HTML User Pro (Web Pro).
Issue 5.00 Below is the page layout diagram for the two different User Pro login IDs: UA Home Page Telephone Setting ? Individual Extension? VM messages and Greetings (All mailboxes) VRS messages UB Home Page Feature Setup One Touch Key Function Key Assignment Virtual Extension Ring InMail Station Options VM messages (Own subscriber mailbox) Message Name Format: Downloaded messages are automatically assigned a name by the SV8100.
Issue 5.00 DD Day (01~31) HH Hour (00~23) MM Minute (00~59) SS Second (00~59) Service Conditions VRS and InMail messages are recorded in an ADPCM format which may not be easily opened on the support PC. It is not possible to upload/download/delete multiple files simultaneously. The mailbox will be inaccessible from the telephone under these conditions: Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro.
Issue 5.00 The User Pro message page does not refresh automatically, to see new messages the page must be refreshed. For instance if a new message is received via regular operation on the system while a user is viewing the upload/ download screen. The new message is not shown until the page is reloaded by clicking the icon. At default Microsoft Windows will automatically open and play the downloaded WAV. To make “Open” or “Save” selectable, following settings are required: Windows XP: 1.
Issue 5.00 Error Message Cause The selected file has already been deleted. When the file selected for deletion has already been deleted. Cannot upload the file since the original file is being used by another session. Please try again later. When the file to be replaced is being used when trying to upload the replacement. Programming 90-02-01Programming Password Setup – User Name Set the system user names. By default each mailbox can be accessed using the extension number as the user name.
Issue 5.00 Listening to Voice Mail Messages Using User Admin Mode (UA) All messages stored on the VM8000 InMail can be accessed via the Mailbox User Mode for playback, or deletion. 2 - 202 1. To log in, open an Internet browser and enter the IP of the SV8100 LAN port in the address line. At default the IP Address is 192.168.0.10. 2. At the login screen, enter username = USER1 and password = 1111.
Issue 5.00 3. InMail System Guide At the main menu, click on the InMail Audio Up/Down Load icon.
Issue 5.00 4. Choose the extension number to be changed, and make sure Audio Data is set to Incoming Messages. The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the first message, message 2 is the second message, etc. 5. To delete a message: click on the red X icon to the right of the appropriate message.
Issue 5.00 6. To listen to a message: To the right of the message you want to hear, click on the download icon. Depending on the settings of your browser, you may get a security prompt. Click on the menu and choose to allow the file to download. Depending on the Windows configuration, you may be prompted again to either Open or Save the message. If you want to listen to the message, click Open and the default .wav file player will play the message.
Issue 5.00 Listening to Voice Mail Messages Using Mailbox User Mode (UB) 2 - 206 1. To log in, open an Internet browser and enter the IP of the SV8100 LAN port in the address line. At default the IP Address is 192.168.0.10. 2. At the login screen enter username = “The Extension Number” and password = 1111. 3. In the Main Menu, click on the InMail Audio Up/Down Load icon.
Issue 5.00 4. The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the first message, Message 2 is the second message, etc. 5. To delete a message: click on the red X icon to the right of the appropriate message.
Issue 5.00 6. To listen to a message: To the right of the message you want to hear, click on the download icon. Depending on the settings of your browser, you may get a security prompt. Click on the menu and choose to allow the file to download. Depending on the Windows configuration, you may be prompted again to either Open or Save the message. If you want to listen to the message, click Open and the default .wav file player will play the message.
Issue 5.00 Changing Mailbox Greetings using User Admin Mode (UA) Audio files up to 1MB may be uploaded to the VM8000 InMail for any mailbox greeting. In order for uploaded greetings to properly play on the VM8000 InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail. The proper format is: Bit Rate: 64kbps Sampling Size: 8 bits Channel: 1 (Mono) Sampling Rate: 8 kHz Audio Format: CCiTT a-law 1.
Issue 5.00 3. 2 - 210 At the main menu, click on the InMail Audio Up/Down Load icon.
Issue 5.00 4. Choose the extension number to be changed, and make sure Audio Data is set to Outgoing Messages. . InMail System Guide The greeting numbers correspond to the same greeting number when accessed via the telephone. Greeting 1 is GR1, Greeting 2 is GR2 and Greeting 3 is GR3. Greeting 7 is the paging greeting used with the Park and Page feature.
Issue 5.00 5. To delete a greeting: Click on the red X icon to the right of the appropriate greeting. 6. To upload a greeting: Under message number, enter the greeting number you want replaced on the VM.
Issue 5.00 Browse to find the location on the PC where the greeting file is stored. Click on the upload icon to the right of the selected file name. Depending on the file size and LAN connection, it may take several minutes to upload the greeting. The uploaded greeting will appear in the assigned location.
Issue 5.00 Changing Mailbox Greetings using Mailbox User Mode (UB) Audio files up to 1MB may be uploaded to the VM8000 InMail for any mailbox greeting. In order for uploaded greetings to properly play on the VM8000 InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail. The proper format is: 2 - 214 Bit Rate: 64kbps Sampling Size: 8 bits Channel: 1 (Mono) Sampling Rate: 8 kHz Audio Format: CCiTT a-law 1.
Issue 5.00 3. InMail System Guide The main menu will display. Click on the InMail Audio Up/Down Load icon. At the main menu, click on the InMail Audio Up/Down Load icon.
Issue 5.00 . 2 - 216 The greeting numbers correspond to the same greeting number when accessed via the telephone. Greeting 1 is GR1, Greeting 2 is GR2 and Greeting 3 is GR3. Greeting 7 is the paging greeting used with the Park and Page feature.
Issue 5.00 4. To delete a greeting: Click on the red X icon to the right of the appropriate greeting. 5. To upload a greeting: Under message number, enter the greeting number you want replaced on the VM.
Issue 5.00 Browse to find the location on the PC where the greeting file is stored. Click on the upload icon to the right of the selected file name. Depending on the file size and LAN connection, it may take several minutes to upload the greeting.
Issue 5.00 The uploaded greeting will appear in the assigned location.
Issue 5.
Issue 5.00 Instruction Menu Description The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with the active Call Routing Mailbox. Normally, you should have the System Administrator customize (rerecord) the Instruction Menu to match the dialing options enabled in the site’s Dial Action Table.
Issue 5.00 Operation Recording an Instruction Menu for a Call Routing Mailbox Log On to System Administrator’s mailbox. SA (72) Access System Administrator options. [Not applicable] I (4) Select Instruction Menus. [Instr] Enter the Call Routing Mailbox number. L (5) Listen to the current Instruction Menu (if any). [Lstn] # R (7) Exit listen mode. Record a new Instruction Menu. [Rec] Record message. # 0 2 - 222 * Pause or restart recording. [Resume] [Pause] E (3) Erase recording.
Issue 5.00 Language Settings Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user's phone or another specified telephones display and InMail language if allowed in system programming. Either a dial access code or Softkey operation is available. Service Conditions Main Software version 4.00 or greater is required to support this feature. The InMail prompt version must 2.
Issue 5.00 09 (German) 10 (Madrid Spanish) 11 (Norwegian) 12 (Parisian French) 13 (Brazilian Portuguese) 14 (Japanese) 15 (Mandarin Chinese) 16 (Korean) 17 (Iberian Portuguese) 18 (Greek) 19 (Danish) 20 (Swedish) 21 (Thai) 22 (Taiwan) 23 (Flemish) 24 (Turkish) Related Features Group Mailboxes Guide to Feature Programming 11-11-13 Service code Setup - Display Language Selection for keyset Enter any valid entry for service code .
Issue 5.00 20-13-53 Class of Service Setup - Language Selection for specific extension Define whether class of service user is allowed to set language for other extension. Options are: 0=disabled 1=enabled .
Issue 5.00 LanguageSetting Operation (Continued) Own To change your own spoken mailbox language, press Own softkey Change Lang Select desired language, press down arrow to advance to the next page. Press Softkey for desired language. Press Speaker to exit Other To change another spoken mailbox language, press Other Softkey Ext # Enter the extension number to be changed Choose Lang Select desired language, press down arrow to advance to the next page. Press Softkey for desired language.
Issue 5.00 Leaving a Message Description An extension user or outside caller can leave a voice message in a coworker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communicate with coworkers that avoids post-it notes, message pads, and unnecessary email.
Issue 5.00 Dialing Options While Leaving a Message 47-02-14 Next Call Routing Mailbox 47-02-13 Dialing Option Undefined No Digit Dialed 0 1~9 1~32 (valid Call Routing Mailbox) No Yes Trunk Call Intercom Call Caller hears, “That is an invalid entry,” and the greeting repeats. # InMail hangs up. * Caller skips greeting and can immediately start recording. 0 Caller follows 0 action in Next Call Routing Mailbox.
Issue 5.00 Programming No additional programming required. Operation Leaving a Message for a Coworker To leave a message in the mailbox of an unanswered extension: 1. Press Message. 2. Leave message and hang up. OR Leave message and dial #. . Dialing # sends the message and hangs up. Leaving a Message from Outside the Company To leave a message in a mailbox: 1. Leave message and hang up. OR Leave message and dial #. . Dialing # may provide you with additional dialing options.
Issue 5.
Issue 5.00 Listening to Messages Description While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. The listening options let you quickly and efficiently manage your voice mail messages, respond to the message sender, or forward the message to a coworker for additional handling. The following table shows these options. Message Listen Options Option Description RE (73) [Not applicable] Record a reply. See Message Reply on page 2-283.
Issue 5.00 Notes: If a subscriber’s mailbox is set to Auto Save messages, InMail saves partially listened-to messages but does not relamp the keyset for those messages. For example: A subscriber with new messages calls his mailbox. The subscriber presses L to listen to a portion of each message and then exits his mailbox. InMail saves all the messages and turns off the message waiting lamp.
Issue 5.00 Programming 1. Set the Message Backup/Go Ahead Time. 47-01-05 Message Backup/Go Ahead Time (Msg Bkup/Adv Time) This interval sets how far InMail backs up (1~60 seconds) when a mailbox user dials B while recording or listening to their messages. This interval also sets how far InMail jumps ahead (1~60 seconds) when a user dials G while listening to messages. . By default, this interval is 5 seconds.
Issue 5.
Issue 5.00 Live Record Description Live Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Live Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as the call progresses, the user can record the conversation and carefully review it later on.
Issue 5.00 2. Enable or disable the Live Record beep. 47-02-07 Recording Conversation Beep (Rec Conv Beep) Enable (1) the Live Record beep. . 45-01-06 By default, the beep is enabled (1). Record tone Alert Tone Interval Optionally set the repeat interval (0~64800 seconds) for the additional Live Record beep provided by the telephone system. Entering 0 disables the additional beep. . 3. By default, the additional beep interval is 30 seconds (30). Set the maximum length of recorded conversations.
Issue 5.00 Log On to Voice Mail Description A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox. To use their mailbox while at a co-worker’s phone, the subscriber dials the InMail master number, followed by their mailbox number (which is normally the same as their extension number).
Issue 5.00 should enable a Security Code for their mailbox to prevent unauthorized logons. Related Features Automated Attendant The Automated Attendant allows Subscriber Mailbox users to log into their mailboxes. Greeting After remotely logging on to their mailbox, a subscriber mailbox user can remotely record their greeting. Guest Mailbox A guest can log on to their mailbox by dialing the InMail master number followed by the Guest Mailbox number.
Issue 5.00 corresponding Number option. The key you choose must represent the first digit in the Subscriber Mailbox numbers. For example, to allow callers to log on to mailboxes 101~199, for key 3 enter LOGON for the Action and XXX for the corresponding Number. To enter an X, press LK2. To log into any valid Subscriber Mailbox, enter IXXX in the corresponding Number option.
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Issue 5.00 Mailbox Announcement Message Description The Mailbox Announcement Message is a message, recorded by the System Administrator, that plays to each subscriber when they log onto their mailbox. The message will play at each log on until it expires, is deleted, or made inactive by the System Administrator. Similar to the Broadcast Message, the Mailbox Announcement Message is also used for important company announcements such as weatherrelated schedule changes and personnel updates.
Issue 5.00 Operation Recording a Mailbox Announcement Message To record a Mailbox Announcement Message: 1. Log onto System Administrator’s Mailbox. 2. [System Admin] [Mgr] Select the System Administrator Menu. • Alternately dial SA (72). [MboxAn] Select to go to the Mailbox Announcement Message Menu. • Alternately dial 3. 3. 4. Do one of the following: a. [Lstn] Select to listen to the current Mailbox Announcement Message (if any). • Alternately dial L (5). # b.
Issue 5.00 Recording a Mailbox Announcement Message (Continued) c. d. [Erase] Select to erase the Mailbox Announcement Message. • Alternately dial E (3). [Exit] Select to go back to the System Administrator Menu. • Alternately dial #. Listening to a Mailbox Announcement Message To listen to a Mailbox Announcement Message: 1. Log onto Subscriber Mailbox. 2. Enter your Security Code (if enabled). 3. You hear the Mailbox Announcement Message. [Skip] 4.
Issue 5.
Issue 5.00 Mailbox Name Description A caller leaving a message in a Subscriber Mailbox can hear the mailbox’s prerecorded name instead of the mailbox number. The prerecorded Mailbox Name gives the subscriber’s mailbox that personal touch. Prior to leaving a message, callers hear the name instead of the default “extension xxx” prompt. The recorded name can be up to 10 seconds.
Issue 5.00 Recording Your Mailbox Name 2 - 246 * Pause or restart recording. [Resume] [Pause] E (3) Erase recording. [Cncl] # Exit recording mode. [Done] E (3) Erase the currently recorded name. [Erase] # Go back to the Mailbox Main Menu. [Exit] 0 Plays Help message.
Issue 5.00 Recording or Erasing Co-worker’s Names from a System Administrator’s Mailbox Log On to System Administrator’s Mailbox. SA (72) Access System Administrator options. [Not applicable] S (7) Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. EN (36) Erase the mailbox name. [Name] N (6) Record a new mailbox name. [Not applicable] L (5) Listen to currently recorded name (if any). [Lstn] # R (7) Exit listen mode.
Issue 5.
Issue 5.00 Mailbox Options Menu Description The Mailbox Options Menu is a sub-menu of a subscriber’s Main Menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. The chart below summarizes these options. Auto Time Stamp helps if the subscriber needs to know the time and date of each message they receive without taking any extra steps.
Issue 5.00 Operation Accessing the Mailbox Options Menu Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options Menu. [Not applicable] 0 2 - 250 Plays Help message.
Issue 5.00 Mailbox Security Code Delete Description The System Administrator can delete the security code for any Subscriber Mailbox. This effectively unlocks the mailbox. If mailbox security is not necessary, deleting a mailbox security code speeds up mailbox log on. Without a security code, the subscriber just presses their Message key to immediately log on to their mailbox. Related Features Mailbox Options Menu Mailbox Security Code Delete is available on the Mailbox Options Menu.
Issue 5.00 Operation Deleting a Mailbox Security Code Log On to System Administrator’s Mailbox. SA (72) Access System Administrator options. [Not applicable] S (7) Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. S (7) # 0 2 - 252 Erase the mailbox Security Code. [Not applicable] Go to the System Administrator Menu. [Exit] Plays Help message.
Issue 5.00 Main Menu Description After a Subscriber Mailbox user logs into their mailbox, InMail provides them with the Main Menu of options. The Main Menu provides quick access to the most commonly used mailbox features in a central location. It includes listening and recording options, as well as additional selections for recording mailbox names and greetings. The chart below summarizes these options. Mailbox Main Menu Option L (5) [Lstn] Description Listen to messages.
Issue 5.00 Related Features See the Mailbox Main Menu chart above. Programming No additional programming required. Operation Accessing the Mailbox Main Menu Log On to Subscriber Mailbox. You automatically go to the mailbox Main Menu. 0 2 - 254 Plays Help message which summarizes the Main Menu options. See Mailbox Main Menu on page 2-253 for the Main Menu options.
Issue 5.00 Make Call Description Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to return the call without knowing their caller’s phone number. Make Call automates returning messages since you don’t have to dial the message sender’s telephone number. Make Call is always available for messages received from coworkers. Make call is available for messages received from outside callers if the system has Caller ID enabled (and provided by the connected telco).
Issue 5.00 . 14-01-22 By default, a trunk’s ability to receive Caller ID data is disabled (0). Basic Trunk Data Setup - Caller ID to Voice Mail Enter 1 (Yes) to enable this option. . 20-09-02 By default, this option is disabled. Class of Service Options (Incoming Call Service) - Caller ID Display Enter 1 (Yes) to enable the Caller ID display at an extension. . 20-06-01 By default, this option is disabled. Class of Service for Extensions Assign Class of Service to extensions. . 3.
Issue 5.00 Operation Using Make Call from your Mailbox Log On to Subscriber Mailbox. L (5) Listen to the message for which you want to make a return call. [Lstn] MC (62) Dial this code while listening to the message you want to return. [Not applicable] Make Call automatically places a return call to the co-worker that left you the message. If your system has Caller ID, Make Call can automatically place a return call to your outside caller.
Issue 5.
Issue 5.00 Message Count Display Description The telephone display provides interactive status updates for the subscriber’s mailbox. When initially logged on to the mailbox, the telephone display shows the number of new and saved messages. The message count automatically updates as the subscriber receives new messages and processes older messages.
Issue 5.00 Pressing Message a second time either calls Voice Mail or returns the Message Waiting call, depending on which count is displayed. Related Features Not applicable Programming 1. Optionally assign an extension’s MSG key as a Message key. 15-01-26 Message Key Operation Mode Enter 0 to optionally assign the Message key as a Message Waiting key. . 15-07-01 By default, all extensions have the Message key assigned for Message Waiting (0).
Issue 5.00 Message Delete Description A Subscriber Mailbox user can delete any message left in their mailbox. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and save messages that contain essential information. With Message Delete, the subscriber doesn’t have to rely on the System Administrator to perform these routine mailbox maintenance functions.
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Issue 5.00 Message Forward Description A Subscriber Mailbox user can forward a message in their mailbox to a coworker or coworkers. Forwarding is helpful when a subscriber receives a message with which a coworker can assist them. Rather than sending a new message, the subscriber can just forward the message with which they need help. If needed, they can send the message to up to 10 other mailboxes. They can also optionally record a comment before the forwarded message.
Issue 5.00 Operation Forwarding a Message Log On to Subscriber Mailbox. L (5) Access the Message Listen mode (to listen to the message that you want to forward). [Lstn] MF (63) Access the Message Forward Menu. [Not applicable] Enter the number of the mailbox to which you want to forward the message. # Start recording. [Cont] Record a comment that will precede the forwarded message, OR Dial # to forward without a comment. While recording a comment for your forwarded message.
Issue 5.00 Message Length Description You can set the maximum length of a message that can be left in a Subscriber Mailbox. When a caller tries to leave a message that exceeds the limit, they hear, “You have reached the recording limit.” InMail sends the portion of the message that fits within the allowed Message Length and hangs up. The Message Length option helps maximize the storage space reserved for messages. If you find that callers are leaving unusually long messages, shorten the Message Length.
Issue 5.00 47-01-04 Non-Subscriber Message Length (Mbox Msg Length) This option sets the maximum length (1~4095 seconds) of recorded messages for: Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox. Outside callers transferred by an extension user to a Subscriber Mailbox. . By default, these types of messages are 120 seconds long maximum.
Issue 5.00 Message Listen Mode Description After logging on to their mailbox, the subscriber can select the category of messages they want to hear. Then they can listen to just new messages, just saved messages, or all messages. Message Listen Mode lets the subscriber customize their mailbox to initially play just the list of messages they want to hear.
Issue 5.
Issue 5.00 Message Notification Description Once activated by the Subscriber Mailbox user, Message Notification dials a telephone number to let the user know when there are new messages in their mailbox. With Message Notification, a subscriber who is out of the office does not have to keep calling their mailbox remotely to find out if they have new messages. In-Mail lets them know automatically. Notification can call extensions, local numbers, long distance numbers and digital pagers.
Issue 5.00 the call. . Note that the recipient can skip the announcement by dialing 1 to log on to their mailbox after answering the callout – without saying “Hello.” The notification is to a system extension. 4. After the recipient logs on to the mailbox, the notification is considered acknowledged and does not reoccur until the subscriber receives new messages. 5. If the recipient doesn’t answer, the system retries the callout number.
Issue 5.00 47-01-14 Number of Callout Attempts (Notify Call Attmpt) Set how many times (1~99 attempts) InMail retries an incomplete Message Notification callout. This total includes unacknowledged callouts, callouts to a busy destination, and callouts to an unanswered destination. This option applies to pager and non-pager callouts. . 3. The default setting for this option is 5 attempts. Be sure Message Waiting lamp for Subscriber Mailboxes is on.
Issue 5.00 47-01-12 Wait Between RNA Non-Pager Callout Attempts (Notify RNA Intvl) Set how long InMail will wait (1~255 minutes), after it dials an unanswered non-pager callout destination, before retrying the callout number. The default setting for this option is 30 minutes. There are three types of unanswered non-pager callouts: If the callout rings the destination longer than the 47-01-13 Wait for Answer Non-Pager Callout Attempts option.
Issue 5.00 2 = pager 47-20-05 Notification Number (Index 1~5) For the selected entry, use this option to set the telephone number (16 digits maximum). Enter the number exactly as you wish the system to dial it but do not include a dial access code (such as 9). If the number matches an extension number it will be an intercom call, otherwise it will be an outside call. .
Issue 5.00 Operation Setting Up Message Notification Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options menu. [Not applicable] N (6) Access the Message Notification Options Menu. [Notif] InMail plays a summary of your Message Notification settings. The your telephone display shows your current notification settings (see sample below).
Issue 5.00 Setting Up Message Notification (Continued) * Skip this option without changing your entry. [Next] # Back up to the previous level without changing your entry. [Exit] When you see: Notify Via N (6) The notification destination is a telephone number. [Num] D (3) The notification destination is a digital pager (not supported). [Pager] * Skip this option without changing your entry. [Next] # Back up to the previous level without changing your entry.
Issue 5.00 Answering a Message Notification Callout to a Telephone To answer a Message Notification to a telephone: 1. Answer the callout at the programmed destination. If InMail does not hear your voice (or you do not speak), go to the next step and dial 1 to proceed. 2. Dial 1 to accept the Message Notification. - OR hang up to have the Message Notification call back later. 3. When you dial 1, you automatically log on to the subscriber mailbox that left you the Message Notification.
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Issue 5.
Issue 5.00 Message Playback Direction Description When a user dials L (5) after logging on to their mailbox, InMail plays their messages in either LIFO (last-in-first-out) or FIFO (first-in-first-out) order. Since Message Playback Direction lets a subscriber listen to messages in the order they find most helpful, check with them to find out how they want this option set. If the subscriber prefers to hear their new messages first, enable LIFO (last-in-first-out) listening order.
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Issue 5.00 Message Record Description See Record and Send a Message on page 2-313. Related Features See Record and Send a Message on page 2-313. Programming See Record and Send a Message on page 2-313. Operation See Record and Send a Message on page 2-313.
Issue 5.
Issue 5.00 Message Reply Description A Subscriber Mailbox user can reply to a message from a coworker by dialing RE, without knowing the caller’s extension or mailbox number. Message Reply saves the subscriber valuable time since they don’t need to know the sender’s extension number or send a separate message to respond. The subscriber can just listen to the coworker’s message, dial a code, and record their answer. The message sender receives the reply as a new message.
Issue 5.00 Message Reply * [Exit] # 0 2 - 284 * Pause or restart recording. [Resume] [Pause] E (3) Erase recording. [Cncl] # End the recording. [Done] Back up and re-enter the mailbox number. [MBOX] Exit without recording and go back to the Message Listen menu. Exit and go back to the mailbox Main Menu.
Issue 5.00 Message Storage Limit Description Message Storage Limit sets how many messages can be left in a Subscriber Mailbox. Message Storage Limit is another invaluable tool for managing InMail’s voice message storage space. To conserve storage space and make it available for new messages, decrease the Message Storage Limit. If storage space is not an issue, increase the Message Storage Limit so subscribers can store additional messages.
Issue 5.
Issue 5.00 Message Waiting Lamp Description An extension’s Message Waiting (MSG) lamp flashes on the telephone to indicate that the user has new messages waiting in their mailbox. After InMail is properly installed and programmed, telephone Message Waiting Lamp operation is automatic. The lamp flashes fast when new messages are in the extension user’s mailbox. The Message Waiting Lamp is a visual reminder of new messages.
Issue 5.
Issue 5.00 Multiple Company Greetings Description The Automated Attendant can answer each individual trunk (outside line) with a unique greeting and unique set of dialing options. Since there are a total of 8 Answer Tables, this allows up to 8 companies or departments to share a single InMail. Callers to each company hear the company greeting (Instruction Menu) and can dial options that may be only available to that specific company.
Issue 5.00 Programming 1. Assign an Answer Table to each trunk. 47-10-01 Answer Table Assignment (Answer Table) Assign an Answer Table (1~8) to each trunk that the Automated Attendant should answer. . 2. By default, all trunks are assigned to Answer Table 1. See the following features for more: Answer Tables on page 2-45. Automated Attendant on page 2-63. Routing Mailbox on page 2-317. Dial Action Table on page 2-105.
Issue 5.00 Next Call Routing Mailbox Description The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Subscriber Mailbox recorded, or the default greeting. It also provides additional dialing options to callers routed to an Announcement Mailbox. Next Call Routing Mailbox lets the caller choose how InMail should handle their call.
Issue 5.00 Dialing Options while Listening to a Subscriber Mailbox Greeting 47-02-14 Next Call Routing Mailbox 47-02-13 Dialing Option Digit Dialed Action Undefined No 0 1~9 1~32 (valid Call Routing Mailbox) No 2 - 292 Yes Intercom Call Caller hears, “That is an invalid entry,” and the greeting repeats. # InMail hangs up. * Caller skips greeting and can immediately start recording. 0 Caller follows 0 action in Next Call Routing Mailbox.
Issue 5.00 Logging On to a Subscriber Mailbox while Listening to the Greeting A subscriber who wishes to log on to their mailbox while listening to their greeting must have the option set in their Next Call Routing Mailbox. To allow this ability, for example: Program the Next Call Routing Mailbox # digit as LOGON to IXXX. While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log on to their mailbox.
Issue 5.00 Direct Announcement Mailbox Routing (If the outside caller routes directly to the Announcement Mailbox) 47-09-01 Next Call Routing Mailbox 47-09-02 Repeat Count Undefined 0 (No repeats) 1~32 (valid Call Routing Mailbox) 0 (No repeats) 47-09-03 Hang Up After 0 = None 1 = Goodbye 2 = Silent If the caller doesn’t dial, after the announcement InMail hangs up. If the caller dials a digit during the announcement, InMail says “That is an invalid entry” and hangs up.
Issue 5.00 Routed Announcement Mailbox Routing (If outside caller routes to Announcement Mailbox from Call Routing Mailbox) 47-09-01 Next Call Routing Mailbox 47-09-02 Repeat Count Undefined 0 (No repeats) 1~32 (valid Call Routing Mailbox) Undefined InMail System Guide 0 (No repeats) 47-09-03 Hang Up After Action 0 = None 1 = Goodbye 2 = Silent If the caller doesn’t dial, after the announcement the caller goes back to the initial Call Routing Mailbox.
Issue 5.00 Routed Announcement Mailbox Routing (Continued) (If outside caller routes to Announcement Mailbox from Call Routing Mailbox) 47-09-01 Next Call Routing Mailbox 1~32 (valid Call Routing Mailbox) 47-09-02 Repeat Count x (x number of repeats) 47-09-03 Hang Up After Action 0 = None 1 = Goodbye 2 = Silent If caller doesn’t dial, they hear the announcement x number of times and then route to the Next Call Routing Mailbox.
Issue 5.00 Programming Announcement Mailboxes 1. Assign the Next Call Routing Mailbox for the Announcement Mailbox (if required). 47-09-01 Next Call Routing Mailbox (Next CR Mbox) Specify the Routing Mailbox (1~32) to which the caller should route after hearing the Announcement Mailbox message. . 2. By default, this option is 0 (Undefined). Enter the number of times the Announcement Mailbox message should repeat before routing to the Next Call Routing Mailbox.
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Issue 5.00 Park and Page/Auto Attendant Direct to Voice Mail Park and Page When an outside call can’t go through, Park and Page automatically parks the call and pages the extension user.Automated Attendant Direct to Voice Mail • Calls from the Automated Attendant can go directly to your mailbox without ringing your extension. Description Park and Page Park and Page can automatically Park a call at an extension and Page the user with a prerecorded Paging Message announcing the parked call.
Issue 5.00 Automated Attendant Direct to Voice Mail (DVM) When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all calls from the Automated Attendant go directly to the subscriber’s mailbox. The extension does not ring for Automated Attendant calls. The caller hears the mailbox greeting and can leave a message, but unlike Park and Page is not normally offered any other routing options.
Issue 5.00 3. Enable Park and Page. 47-02-17: ENABLE PAGING Enter 1 (Yes). - This option is the same as the Mailbox Options: Call Options: Page user setting. The setting you make in this option overrides the Mailbox Options setting and visa-versa. 3 By default, this option is disabled.
Issue 5.00 - This option is the same as the Mailbox Options: Call Options: Direct to V-Mail user setting. The setting you make in this option overrides the Mailbox Options setting and visa-versa. 3 By default, this option is 0 (No). If no: 47-02-09: AUTO ATTENDANT DIRECT TO VOICE MAIL Enter 0 (No). - See the next step for call handling. 3 By default, this option is 0 (No). 2. When DVM is enabled, should Automated Attendant calls immediately do a Park and Page? If yes: 1.
Issue 5.00 Park and Page (Call Handling) For Automated Attendant Unscreened (UTRF) and Screened (STRF) Transfers 47-02-17: Enable Park and Page 47-02-18: Paging Option 47-02-09: Auto Att Result Direct to VM 1 (Yes) 1 (IMM) 1 (Yes) Caller immediately hears greeting and can leave a message. 1 With a Next Call Routing Mailbox assigned, caller can dial 1 to leave a message, 2 to Park and Page, and 3 for other options. Setting Up Park and Page for a Group Mailbox 1. Enable Park and Page.
Issue 5.00 For a Department Group Mailbox: 1. If yes: Make sure Park and Page is enabled. 47-06-16: PAGING OPTION Enter 1 (Immediate). 3 By default, this option is 0 (RNA). 2. If no: 47-06-16: PAGING OPTION Enter 0 (RNA). - The call behaves like any other outside call transferred to the subscriber’s mailbox. 3 By default, this option is 0 (RNA). Other Related Features Features PARK In unanswered, Park and Page follows the 24-01-06: SYSTEM OPTIONS HOLD - PARK HOLD TIME.
Issue 5.00 Recording your Paging Message b. [Record] [Rec] In these instructions: [Super Display Soft Key] [Keyset Soft Key] Select to record the Paging Message. Alternately dial R (7). [Pause] [Pause] Select to pause recording. • Alternately dial *. [Resume ] [Resume ] Select to resume recording (if paused). • Alternately dial *. [Cancel] [Cncl] Select to erase the recording. • Alternately dial E (3). [Done] [Done] Select to confirm the recording and exit the recording mode.
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Issue 5.00 Programming Voice Mail Description You can program (customize) InMail using the PCPro and WebPro programming applications. You can also do limited programming from the System Administrator’s mailbox.
Issue 5.00 Related Features System Administrator The System Administrator can do limited InMail programming, such as recording Automated Attendant announcements, recording mailbox names, and deleting messages from mailboxes. Programming See Description at the beginning of this feature. Operation See Description at the beginning of this feature.
Issue 5.00 Quick Message Description Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally *) followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is enabled by default, it is an efficient way for experienced Automated Attendant callers to leave messages. There is no need to dial an extension first.
Issue 5.00 Programming 1. Optionally set up a Quick Message with Greeting (REC1) Action. 47-13-01 Dial Action Tables: REC1 Action - Quick Message With Greeting (3) (REC1) To have the caller leave a Quick Message at a specific extension, the corresponding Number option should be the extension number. To have the caller leave a Quick Message at any caller-dialed extension, the corresponding Number option should be IXXX.
Issue 5.00 Operation Leaving a Quick Message To leave a Quick Message after the Automated Attendant answers: 1. Dial *. 2. Dial the Subscriber Mailbox number. 3. Leave message and hang up. - OR Leave message and dial #. o Dialing # may provide you with additional dialing options. This depends on how the called mailbox’s Next Call Routing Mailbox is set up.
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Issue 5.00 Record and Send a Message Description A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record and Send a Message is the heart of the InMail voice messaging system. It allows coworkers to efficiently stay in touch and exchange essential information without relying on message slips, memos, or email. Recording Options While recording a message, a Subscriber Mailbox user has many recording options from which to choose. The following table shows these options.
Issue 5.00 Operation Record and Send a Message Log On to Subscriber Mailbox. RS (77) Record and send a message. [Rec] Enter the number of the mailbox to receive the message. Start recording. [Contd] # Options available while recording. * [Exit] # 2 - 314 * Pause or restart recording. [Resume] [Pause] E (3) Erase recording. [Cncl] # End the recording. [Done] Back up and re-enter the mailbox number. [MBOX] Exit without recording and go back to the Mailbox Main Menu.
Issue 5.00 Remote Programming Description You can remotely program (customize) InMail using the PCPro and WebPro programming applications. You can also do limited remote programming from the System Administrator’s mailbox. Check with NTAC for availability of updated versions of these programs for SV8100. Refer to InMail system documentation for more information.
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Issue 5.00 Routing Mailbox Description The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. By default, InMail provides 32 Call Routing Mailboxes (1~32). However, you can assign any of the 32 Routing Mailboxes as a Call Routing Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant.
Issue 5.00 The block diagram below shows the default InMail Automated Attendant configuration.
Issue 5.00 Related Features Answer Tables The Call Routing Mailbox associates specific dialing options (Dial Action Table) with an Answer Table. Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Routing Mailbox The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to Automated Attendant Callers.
Issue 5.00 47-08-03 Time Limit for Dialing Commands (Dialing Timeout) Enter the new timeout duration (0-99 seconds). . By default, Automated Attendant callers have 5 seconds to dial commands. In the event the timeout duration is exceeded or is not programmed, the following actions occur: When a Timeout action is programmed, the call routes to that destination. When a Timeout action is not programmed, the Instruction Menu repeats 3 times and then InMail hangs up. 5.
Issue 5.00 Operation Recording an Instruction Menu for a Call Routing Mailbox Log On to System Administrator’s mailbox. SA (72) Access System Administrator options. [Not applicable.] I (4) Select Instruction Menus. [Instr] Enter the Call Routing Mailbox number (001~008). L (5) Listen to the current Instruction Menu (if any). [Lstn] # R (7) Exit listen mode. Record a new Instruction Menu. [Rec] Record message. # 0 InMail System Guide * Pause or restart recording.
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Issue 5.00 Screened Transfer Description Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the InMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to telephone system screened transfers in which the transferring party controls the transfer.
Issue 5.00 Screened Transfer (TRF) Operation Call = Call answered by the Automated Attendant. Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-57 for more information. Extension Idle With Active Greeting Recorded 1. Places a screened (Intercom) call to extension. o If answered, transfers call. 2. If unanswered1: With no Next Call Routing Mailbox, caller hears greeting and can leave a message.
Issue 5.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. You cannot program a Call Routing Mailbox as a Screened Transfer (TRF) Dial Action Table destination.
Issue 5.00 To have Screened Transfer call a specific extension, the corresponding Number option should be that extension number. The caller then dials that single digit to reach the extension. For example, to have callers dial 8 to reach extension 303, for key 8 enter TRF for the Action and 303 for the corresponding Number. . 2. By default, key 1 Action is UTRF and Number is XXX. This means that Automated Attendant callers can place Unscreened Transfers to extensions 101~199.
Issue 5.00 Security Code Description A mailbox can have a security code to protect it from unauthorized access. A Security Code must have 4 digits, using 0~9. If a subscriber wants to keep their mailbox private, they can enter a Security Code. No one else can use the subscriber’s mailbox, unless they know the code. From R4 revision software an option is available to enable the security code only on remote extensions or external access.
Issue 5.00 Operation Changing or Deleting a Security Code (From your Subscriber Mailbox) Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options Menu. [Not applicable] S (7) Access the Security Code options. [Sec] Enter new Security Code (4 digits). C (2) Accept Security Code entry and go back to the Mailbox Options Menu. [OK] I (4) Do not accept Security Code entry and go back to the Security Code options Menu.
Issue 5.00 Single Digit Dialing Description An Automated Attendant caller can press a single key to route to an extension, route to another destination, or use an InMail feature. Single Digit Dialing simplifies the Automated Attendant since the caller dials a single digit to reach an extension or use an option. If you set up Single Digit Dialing, be sure to customize the active Instruction Menu so it describes which digits the caller should dial to use the available options.
Issue 5.00 Related Features Instruction Menu The active Instruction Menu should describe the Single Digit Dialing options. Also refer to Dial Action Table Key Action Summary on page 2-329. Programming Refer to Dial Action Table Key Action Summary on page 2-329. Operation Refer to Dial Action Table Key Action Summary.
Issue 5.00 Station Mailbox Description Station Mailbox is one of three mailbox categories: Personal, Group and Undefined. Personal Mailbox is the category of mailboxes assigned to stations (extensions). All Personal Mailboxes are Subscriber Mailboxes. For more on the options available to Station Mailboxes, see Subscriber Mailbox on page 2-333. Related Features Group (Shared) Mailbox Group Mailbox is a category of mailboxes normally used for Department Group overflow.
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Issue 5.00 Subscriber Mailbox Description A Subscriber Mailbox is the mailbox assigned to a telephone system extension. The telephone assigned to the Subscriber Mailbox is called the subscriber’s extension. When an extension user accesses their voice mail, they are using their Subscriber Mailbox. It provides the InMail voice messaging services. For a brief overview of the features available at a Subscriber Mailbox, review the Related Features below.
Issue 5.00 Make Call To simplify returning outside calls, InMail can ask the caller leaving a message to enter their phone number prior to leaving the message. The subscriber can then dial MC to call the person back. Main Menu The Main Menu provides access to the features available to a Subscriber Mailbox. Message Listen Mode Set the type of messages a subscriber will listen to when they dial L (5) after logging on to their Subscriber Mailbox.
Issue 5.00 Programming 1. Set up a Subscriber Mailbox. 47-02-01 Mailbox Active (Mailbox Active) Activate (1) the Subscriber Mailbox. . 47-02-02 By default, Subscriber Mailboxes 1~8 are active (1). All other Subscriber Mailboxes are inactive (0). Mailbox Number (Mailbox Number) Assign the mailbox number to each active Subscriber mailbox. Normally, the mailbox number is the same as the extension number. . 2. By default, mailboxes 1~8 correspond to mailbox numbers 200~207.
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Issue 5.00 System Administrator Description The System Administrator is a Subscriber Mailbox that has unique system administration features such as recording Menus and deleting messages in a coworker’s mailbox. The System Administrator features are an essential part of InMail setup since they allow the recording of the system-wide messages and provide Subscriber Mailbox maintenance. After logging on to their Subscriber Mailbox, the System Administrator can use all of the features in the SA menu.
Issue 5.00 System Administrator Options (Continued) L (5) [Dlist] 3 [MboxAn] Create, delete and edit Message Distribution Lists. Distribution List on page 2-125. Record, listen to or delete a Mailbox Announcement message. Mailbox Announcement Message on page 2-241. Related Features Subscriber Mailbox Only a Subscriber Mailbox can be a System Administrator. Programming 1. Designate a Subscriber Mailbox as a System Administrator.
Issue 5.00 System Administrator Mailbox Description A System Administrator Mailbox is a Subscriber Mailbox in which you have enabled the System Administrator option. This provides the subscriber with system administration abilities. InMail can have multiple System Administrator Mailboxes. Turn to System Administrator on page 2-337 for more. Related Features Subscriber Mailbox Only a Subscriber Mailbox can be a System Administrator.
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Issue 5.00 System Re-initialization Description Initializing the telephone system automatically initializes all InMail programming. You may want to do this if the site requirements significantly change and it is easier to start over from default than remove all your custom programming. Re-initializing InMail returns all programmed options to their default values. Re-initializing the telephone system returns all programmed options to their factory set (default) values.
Issue 5.00 . To erase recorded messages and Subscriber Mailbox Security Code refer to System Administrator on page 2-337.
Issue 5.00 Time and Date Description Since InMail is completely integrated with the telephone system software, the InMail time and date is the same as the phone system time and date. Since time and date is used on telephone displays and with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately. To change the time and date, use the system programmable options. See Programming below. The Time and Date is retained if the telephone system power should fail or the system resets.
Issue 5.00 Operation Hearing the Current Time and Date Log On to Subscriber Mailbox. TI (84) Access the Time and Date option. InMail plays the time and date, and then returns you to the mailbox Main Menu. 0 2 - 344 Plays Help message.
Issue 5.00 Time and Date Stamp Description While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date the message was left. This is a handy option while reviewing messages. The subscriber can just dial a code to find out when the message arrived. Time and Date Stamp with Caller ID With Caller ID installed, a mailbox user can dial TI while listening to a message to hear the time the message was sent, as well as the caller’s number.
Issue 5.00 Operation Hearing the Time and Date a Message was Left Log On to Subscriber Mailbox. L (5) Access the Message Listen mode. [Lstn] TI (84) Hear the time and date the message was sent. Turn to Listening to Messages on page 2-231 for more on your listening options. 0 2 - 346 Plays Help message.
Issue 5.00 Transfer to a Mailbox Description An extension user can transfer their active call to a coworker’s mailbox. This lets the caller leave a personal message for the coworker. Transfer to a Mailbox is one of the big conveniences of InMail since the caller can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as well as other coworkers.
Issue 5.00 Operation Transferring your call to a Coworker’s Mailbox To transfer your active call to a coworker’s mailbox: 1. 2. 3. 4. Press Transfer. Press Message. Dial your coworker’s mailbox number (e.g., 101 for extension 101). Press Speaker to hang up. o To optionally transfer a call to coworker mailbox without first ringing their phone, press Message before dialing their mailbox number. (This is the only procedure you can use to transfer to a Guest Mailbox.
Issue 5.00 Undefined Routing Description An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no routing defined. When an Automated Attendant caller dials a digit and no routing is assigned, InMail plays: “That is an invalid entry.” InMail then repeats the dialing options (Instruction Menu) to the caller. If a Dial Action Table key assignment has no function, you should normally leave it undefined. By default, keys 1, 4, 5, 6, 7, and 8 have Undefined Routing.
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Issue 5.00 Unscreened Transfer Description Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the InMail Automated Attendant to transfer outside calls to system extensions without a live receptionist or operator. It is similar to telephone system unscreened transfers in which the transferring party immediately extends the call.
Issue 5.00 Unscreened Transfer (UTRF) Operation Call = Call answered by the Automated Attendant. Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-57. Extension Idle With Active Greeting Recorded With Active Greeting Not Recorded Transfers call to extension. If answered, connects call (just like a phone system transfer). If unanswered1 in a default phone system, plays greeting (so caller can start recording).
Issue 5.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. Caller ID InMail provides Caller ID data for an Unscreened Transfer as the call is ringing.
Issue 5.00 Programming 1. Assign the UTRF action to a key on the active Dial Action Table. 47-13-01 Dial Action Tables: UTRF Action - Unscreened Transfer (2) (UTRF) Normally, the corresponding Number option should be XXX. Note that the key you choose for this action is the first digit of the called extension number. For example, to allow callers to place Unscreened Transfers to extensions 200~299, for key 3 enter UTRF for the Action and XXX for the corresponding Number.
Issue 5.00 Voice Mail Overflow Description The telephone system can automatically reroute unanswered outside calls to the In-Mail Automated Attendant. Voice Mail Overflow ensures that InMail picks up calls that do not go through. This allows callers to leave a message rather than having to call back later.
Issue 5.00 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. Dial Action Table Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Issue 5.00 2. Assign InMail as the overflow (no answer) destination. 22-08-01 DIL/IRG No Answer Destination For each trunk assigned as a DIL above, enter the InMail Department Group pilot number to make InMail the overflow (no answer) destination. . 3. By default, the overflow (no answer) destination is Incoming Ring Group 1. Set the interval after which unanswered calls should route to the overflow destination.
Issue 5.00 22-11-04 DID Transfer Operation Mode For each DID required to step over to voice mail, enter the status that the call will step over: . 1 = Busy, 2 = No Answer, 3 = Both . By default, the DID transfer operation mode is set to 0 ~ No transfer 22-11-05/06DID No Answer Destination For each DID required to step over to voice mail, enter the InMail Ring Group code (102) to make InMail the overflow (no answer) destination. . 3.
Issue 5.00 Number. . 3. By default, there are to TRF actions assigned to Department Groups. Set how long the call will ring in the Department Group before overflow occurs. 47-08-02 Screened Transfer Timeout (Scrn Trf Timeout) For the active Call Routing Mailbox, set how long (1~255 seconds) the Screened Transfer from the InMail Automated Attendant rings in the Department Group before overflow occurs. . 4. By default, this interval is 15 seconds. Set up the Department Group Mailbox.
Issue 5.00 47-03-03 Group Mailbox Type (Mailbox Type) Assign the Group Mailbox category (2=Call Routing, 1=Subscriber, 0=Undefined). . 5. By default, the Group Mailbox type is 1 (Subscriber). Set up the options for the Group Mailbox used for Department Group overflow. If you entered 2 (Call Routing) for 47-03-03 Group Mailbox Type: 47-07 InMail Routing Mailbox Options on page 3-412. 47-08 Routing Mailbox Call Routing Options on page 3-416. 47-09 Routing Mailbox Announcement Options on page 3-419.
Issue 5.00 2. In the active Dial Action Table, assign an Unscreened Transfer (UTRF) Action to the Department Group master number. 47-13-01 Dial Action Tables: UTRF Action - Unscreened Transfer (2) (UTRF) The corresponding Number option should be the Department Group master number. For example, to allow callers to place Screened Transfers to Department Group 1 (600), enter UTRF for the Action and 600 for the corresponding Number. . 3. By default, there are two UTRF actions assigned to Department Groups.
Issue 5.00 47-06-10 System Administrator (System Admin) on page 3-406. 47-06-11 Dialing Option on page 3-406. 47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-407. Programming Department Calling Group Overflow for a DIL to the Master Number 1. Set up the Department Group. 16-02-01 Department Group Assignment for Extensions Assign telephone extensions to a Department Group. Assign the InMail extensions to a unique Department Group (e.g., 2). No other extensions should be in this group.
Issue 5.00 4. Set up the Department Group Mailbox. 47-03-02 Group Mailbox Number (Mailbox Number) The Group Mailbox number must be the same as the Department Group master number. . 47-03-03 By default, no Group Mailbox numbers are assigned. Group Mailbox Type (Mailbox Type) Assign the Group Mailbox category (2=Call Routing, 1=Subscriber, 0=Undefined). . 5. By default, the Group Mailbox type is 1 (Subscriber). Set up the options for the Group Mailbox used for Department Group overflow.
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Issue 5.00 Volume Control Description Since InMail is completely integrated with the telephone system software, Volume Control is available at a subscriber’s keyset any time while listening to a message, greeting, or prerecorded voice prompt. Volume Controls let the user interactively adjust the loudness of the InMail messages and prompts to a comfortable level. Related Features Not applicable Programming No additional programming required.
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Programming SECTION 1 BEFORE YOU START PROGRAMMING How to use this chapter The InMail programmable options allow you to customize the way the features associated with an option work. This Programming chapter provides detailed information to enable you to accomplish the following: Find out about each option. Review the list of features that an option affects. Learn how to enter the option data into system memory.
Issue 5.00 2.1 INMAIL CONFIGURATION The following programs must be configured in a default system to get InMail functions. 1. The InMail blade is enabled. 47-01-17 InMail Port This option is used to set the first port of InMail. This value can be any valid station port not already in use. By default this option is not assigned. Changing this option requires the CHS2U GW be reset for changes to take effect. 2. Assign InMail extensions to Department Group.
Issue 5.00 Subscriber Mailbox numbers 200~263). Options 1~256 Default Not Assigned 7. Also, the following program must be configured in a default system. 15-03-01 Single Line Telephone Basic Data Setup - Signalling Type Set at DP (Dial Pulse) for InMail extensions. 15-03-03 Single Line Telephone Basic Data Setup – Terminal Type Set at 1 (Special) for InMail extensions. 2.2 Optional InMail Start-Up Programming Program Voice Mail keys on system extensions.
Issue 5.00 Dial system extensions (if installed) 200~299 & 300~399. Dial 0 for an operator (extension 200). Dial * + Extension to leave a Quick Message in a mailbox. Dial # + Extension to remotely log on to their mailbox. Wait on the line to be automatically routed to the operator. Programming 1. Set up trunks as DILs. 22-02-01 Incoming Call Trunk Setup Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each Night Service mode.
Issue 5.00 SECTION 3 PROGRAM 15 EXTENSION, BASIC SETUP Program 15-01 Basic Extension Data Set Up Description Program 15-01 Basic Extension Data Setup defines the basic settings for each extension. Use 15-01-01 Extension Name to enter an extension name for Directory Dialing. You can also enter an extension name from the telephone. . For information on the other 15-01 Basic Extension Data Setup options, refer to the SV8100 Programming Manual.
Issue 5.00 Keys for Entering Names Key for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to. . . Enter characters: 1 @ [ ¥ ] ^ _ ` { | } 1 → ← 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. 8 Enter characters: T-V, t-v, 8.
Issue 5.00 15-01 Program Entry 15-01 Basic Extension Data Setup Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 1501 + Option. 01 Extension Name (12 characters max., A-Z using upper and lower case letters) [No entry] Use a space or comma as the delimiter between the first and last name.
Issue 5.00 SECTION 4 PROGRAM 41 ACD SETUP 41-19 Voice Mail Delay Announcement Description Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes (PRG 47-09) as ACD Delay “Announcement” Mailboxes. Refer to Figure 3-1 ACD Delay Announcement Flowchart on page 3-377 for programming example. Also, refer to the SV8100 ACD Manual for more information. Conditions The KSU must be licensed for ACD and In-Mail in order for this feature to work.
Issue 5.00 41-19-02 Mailbox Number for 1st Announcement Message Assign Voice Mail ACD Announcement Mailbox as the message source for the 1st Announcement Message. Options Dial (Up to 7 digits) Default No Setting 41-19-03 1st Delay Message Sending Count Determine the 1st Delay Message Sending Count. This entry must be set to 1 or higher in order for the message to play.
Issue 5.00 41-19-07 ACD Forced Disconnect Time After 2nd Announcement Assign how long the system should wait after the end of the ACD delay message before disconnecting.
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Issue 5.00 SECTION 5 PROGRAM 45 VOICE MAIL INTEGRATION 45-01 Voice Mail Integration Options Description Use Program 45-01 : Voice Mail Integration Options to customize certain voice mail integration options. Input Data Item No. 01 Item Voice Mail Department Group Number Assign which Extension (Department) Group number is to be assigned as the voice mail group (non-networked system).
Issue 5.00 Input Data (Continued) Item No.
Issue 5.00 SECTION 6 PROGRAM 47 INMAIL 47-01 InMail System Options Description Use Program 47-01 InMail System Options to set up the InMail system-wide options. Options 47-01-02 InMail Master Name Use this option to modify the name for all InMail ports. The system briefly displays this name when a display keyset user calls a Voice Mail port, either by pressing Message, the voice mail key, or by dialing the master number. You should always end the name with the ## characters.
Issue 5.00 Keys for Entering Names Key for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad digit . . . When you want to. . . Enter characters: 1 @ [ ¥ ] ^ _ ` { | } 1 → ← 2 Enter characters: A-C, a-c, 2. 3 Enter characters: D-F, d-f, 3. 4 Enter characters: G-I, g-i, 4. 5 Enter characters: J-L, j-l, 5. 6 Enter characters: M-O, m-o, 6. 7 Enter characters: P-S, p-s, 7. 8 Enter characters: T-V, t-v, 8.
Issue 5.00 Subscriber Mailbox Greetings. Announcement Messages. Call Routing Mailbox Instruction Menus. . . The length of a Conversation Record is 10 times the Subscriber Message Length. Since the Conversation Record time cannot exceed 4095 seconds, any settings in Subscriber Message Length larger than 409 has no effect on the length of recorded conversations.
Issue 5.00 Message Length on page 2-265 Options 1~60 Seconds. Default 5 Seconds. 47-01-06 Fax Extension Use this option to specify which system extension is the fax machine. When the Automated Attendant answers a call and detects fax (CNG) tone, it automatically transfers the call to this extension. . See Fax Detection on page 2-149 for more. Options No entry (Press Hold to clear). Extension number (e.g., 310). Default No entry (Press Hold to clear).
Issue 5.00 47-01-08 Delay in Dialing Digital Pager Callback Number (Pager Dial Delay) Use this option to set the delay (0~99 seconds) that occurs just before InMail dials the Digital Pager Callback Number portion of the Message Notification callout number for a digital pager. Set this delay so the pager service has enough time to connect to the digital pager before sending the callback number. Your pager service may be able to help you determine the best value for this option (0~99 seconds).
Issue 5.00 47-01-10 Wait Between Non-Pager Callout Attempts (Notify N-Pgr Intvl) Use this option to set the minimum time (1~255 minutes) between nonpager Message Notification callouts in which the destination answers, says “Hello,” dials 1 to acknowledge and then enters the wrong security code. . See Message Notification on page 2-269 for more.
Issue 5.00 47-01-13 Wait for Answer Non-Pager Callout Attempts (Notify RNA Rings) If a non-pager callout rings the destination longer than this interval (1~99 rings), InMail marks the call as unanswered (Ring No Answer) and hangs up. . See Message Notification on page 2-269 for more. Options 1~99 rings Default 5 rings 47-01-14 Number of Callout Attempts (Notify Call Attmpt) Use this option to set how many times (1~99 attempts) InMail retries an incomplete Message Notification callout.
Issue 5.00 If you enter 0 (first-last), the system assumes that all names are entered in the following format: M A R Y J O First N E S Last Delimiter (space or comma) If you enter 1 (last-first), the system assumes that all names are entered in the following format: J O N E S M A Last R Y First Delimiter (space or comma) . See Directory Dialing on page 2-111 for more.
Issue 5.00 47-01 Program Entry 47-01 InMail System Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4701 + Option.
Issue 5.00 47-02 InMail Station Mailbox Options Description Use 47-02 InMail Station Mailbox Options to set up a station (extension) mailbox. Station mailboxes are automatically assigned as Subscriber Mailboxes. You can also set up Group Mailboxes as Subscriber Mailboxes. Typically, InMail Station Mailbox numbers 1~26 correspond to extensions 101~126. There are three Station Mailbox categories: Undefined Station Group . Refer to Group (Shared) Mailbox on page 2-179 and Station Mailbox on page 2-331.
Issue 5.00 47-02-02 Mailbox Number Use this option to select the extension number associated with the mailbox you are programming. Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number 102, etc. To make programming easier, consider associating a mailbox number with a station port. For example, mailbox 1 could correspond to port 1, which in turn corresponds to extension 101. . See Subscriber Mailbox on page 2-333 for more. Options Digits (7 maximum, using 0~9).
Issue 5.00 Options 0 (Erase) After the subscriber listens to the entire new message and hangs up, In-Mail erases the message. 1 (Save) After the subscriber listens to the entire new message and hangs up, In-Mail saves the message. Default 1 (Save) (see above). 47-02-07 Recording Conversation Beep (Rec Conv Beep) Use this option to enable or disable the Conversation Record beep.
Issue 5.00 Default 1 (Yes - enabled) 47-02-09 Auto Attendant Do Not Disturb (Auto-ATT DND) Use this option to enable or disable Auto Attendant Do Not Disturb. When a subscriber enables Auto Attendant Do Not Disturb, an Automated Attendant caller routes directly to the mailbox, hears the greeting, and is asked to leave a message. A subscriber can also enable Auto Attendant Do Not Disturb while recording their mailbox greeting. . See Auto Attendant Do Not Disturb on page 2-57 for more.
Issue 5.00 47-02-12 System Administrator (System Admin) Use this option to designate the Subscriber Mailbox as a System Administrator. This allows the subscriber to use the SA options after logging on to their mailbox. . See System Administrator on page 2-337 for more.
Issue 5.00 Options Call Routing Mailbox Number (up to two digits) No entry - 0 (Entered by pressing Hold) Default 1 (Call Routing Mailbox 1) By default, Call Routing Mailbox numbers are 1-8. 47-02-15 Directory List (Directory List) Use this option to specify the Directory List to which the Subscriber Mailbox belongs. When setting up Directory Dialing Mailboxes, you must specify which Directory List you want the Directory Dialing Mailbox to use.
Issue 5.00 14 - Japanese 15 - Mandarin Chinese 16 - Korean 17 - Iberian Portuguese 18 - Greek 19 - Danish 20 - Swedish 21 - Thai 22 - Taiwanese 23 - Flemish 24 - Turkish Default 02 (UK English) 47-02-17: Enable Paging Use this option to enable or disable the Park and Page option for the mailbox. If enabled, when an outside call can’t go through Park and Page automatically parks the call and pages the extension user. This option is the same as the Mailbox Options: Call Options: Paging user setting.
Issue 5.00 Options 0 - Numeric 1 - Mnemonic Default 0 (Numeric) 47-02-20: Enable Email Use this option to enable or disable email notification for an extension. If enabled, when the extension receives a new message in their mailbox they will be automatically notified by email. If disabled, email notification will not occur.
Issue 5.00 47-02-24: All Find Me Follow Me Enable When this feature is licensed, use this option to enable th emailbox to configure up to 3 Find Me Follow Me destinations. Options 0 - Find Me Follow Me is disabled 1 - Find Me Follow Me is enable Default 0 - Find Me Follow Me is disabled 47-02-25: Security Code Option Use this option to configure whether the entry of a security code is required to be entered every time or only when th emailbox is accessed from another extension or remotely.
Issue 5.00 47-02 Program Entry 47-02 InMail Station Mailbox Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4702 + Option. This selects the option chosen for Station Mailbox 1. There are 128 available mailboxes (1~128).
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Issue 5.00 47-03 Group Mailbox Options Description Use 47-03 Group Mailbox Options to set up the 32 Group Mailboxes (1~32). A Group Mailbox is used for Department Group overflow and can be a Subscriber, Call Routing, Announcement, or Directory Dialing Mailbox. . See Routing Mailbox on page 2-317. Options 47-03-02 Group Mailbox Number (Mailbox Number) When setting up Department Calling Group overflow, the Group Mailbox Number is the same as the Department Group Master (pilot) number.
Issue 5.00 47-03-03 Group Mailbox Type (Mailbox Type) Use this option to set the Group Mailbox type. There are three types of In-Mail mailboxes: Call Routing (1), Announcement (2), and Subscriber (3). If the Group Mailbox is a Call Routing Mailbox (1), go to 47-03 Program Entry on page 3-402 to set up the Group Mailbox options. If the Group Mailbox is an Announcement Mailbox (2), go to 47-03 Group Mailbox Options on page 3-400 to set up the Group Mailbox options.
Issue 5.00 47-03 Program Entry 47-03 InMail Group Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4703 + Option. This selects the option chosen for Group Mailbox 1. There are 32 available Group Mailboxes (1~32).
Issue 5.00 47-06 Group Mailbox Subscriber Options Description Use 47-06 Group Mailbox Subscriber Options to set up a Group Mailbox assigned as a Subscriber Mailbox in 47-03-03 Group Mailbox Type. . See the following for more: Voice Mail Overflow on page 2-355 Options 47-06-01 Number of Messages Use this option to set the maximum number of messages that can be left in the Subscriber Mailbox. If a caller tries to leave a message after this limit is reached, they hear, “That mailbox is full.
Issue 5.00 47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) Use this option to determine what happens when a Subscriber Mailbox user completely listens to a new message and then exits their mailbox without either saving (SA) or erasing (E) the message. Depending on the setting of this option, InMail will either automatically save or erase the message. If the mailbox user hangs up before listening to the entire new message, In-Mail retains the message as a new message. .
Issue 5.00 47-06-06 Message Waiting Lamp (Update MW Lamp) Use this option to enable or disable Message Waiting lamp at the extension associated with the Subscriber mailbox. For Subscriber Mailboxes, you should leave this option enabled. For Guest Mailboxes, leave this option disabled. . See Guest Mailbox for more. . See Routing Mailbox for more. . See Message Waiting Lamp for more. . See Subscriber Mailbox for more. . See Voice Mail Overflow for more.
Issue 5.00 Default 0 (No - disabled) 47-06-09 Auto Time Stamp Use this option to enable or disable Auto Time Stamp for the Subscriber Mailbox. If enabled, after the subscriber listens to a message InMail announces the time and date the message was left. Auto Time Stamp will also announce the message sender (if known). A subscriber can also enable Auto Time Stamp from his mailbox. . See Auto Time Stamp for more. . See Routing Mailbox for more. See Voice Mail Overflow for more. Options .
Issue 5.00 47-06-12 Next Call Routing Mailbox (Next CR Mbox) Use this option to assign a Next Call Routing Mailbox to the Subscriber Mailbox. This provides callers with additional dialing options while listening to a Subscriber Mailbox recorded or default greeting. The digits the caller can dial depends on the setting of the Next Call Routing Mailbox and Alternate Next Call Routing Mailbox options. . Refer to Dialing Options while Listening to a Subscriber Mailbox Greeting on page 2-292. .
Issue 5.00 08 - Italian 09 - German 10 - Madrid Spanish 11 - Norwegian 12 - Parisian French 13 - Brazilian Portuguese 14 - Japanese 15 - Mandarin Chinese 16 - Korean 17 - Iberian Portuguese 18 - Greek 19 - Danish 20 - Swedish 21 - Thai 22 - Taiwanese 23 - Flemish 24 - Turkish Default 02 (UK English) 47-06-17 Telephone User Interface Type Use this option to set if caller hear options in Numeric (press 1 for yes) or Mnemonic (press L to listen to messages).
Issue 5.00 Options 48 characters maximum. Default No entry 47-06-20: Message as Attachment When email notification is enabled, use this option to set how notification handles new voice mail message content. If enabled, a new voice mail message is saved as a wav file and included as an attachment to the email notification. If disabled, the email does not contain an attachment (i.e., the content of the voice mail message is not provided in the email).
Issue 5.00 47-06 Program Entry 47-06 Group Mailbox Subscriber Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4706 + Option. This selects the option chosen for Group Subscriber Mailbox 1. There are 32 available Group Mailboxes (1~32).
Issue 5.00 47-06 Group Mailbox Subscriber Options Program Entry (Continued) (Entry Range) [Default Setting] 22 Find Me Follow Me (1=Yes - enabled, 0=No - disabled) [0] LK1=No, LK2=Yes 23 Security Code Option (1=Remote Logon, 0=Always) [0] LK1=Always, LK2=Remote Logon Press this: To do this: Editing Transfer Enter (accept) data you entered and advance to the next prompt, or advance to the next prompt without changing your entry.
Issue 5.00 47-07 InMail Routing Mailbox Options Description Use 47-07 InMail Routing Mailbox Options to set up the 32 Routing Mailboxes. Routing Mailboxes can be either Announcement or Call Routing Mailboxes. Refer to the following: Announcement Mailbox Routing Mailbox Options 47-07-02 Routing Mailbox Type (Mailbox Type) Use this option to set the Routing Mailbox type: Call Routing (1) or Announcement (2).
Issue 5.00 47-07-03 Voice Prompt Language Use this option to specify the language used for each Subscriber Mailbox. The InMail comes with 13 language prompts: UK English, Dutch, Italian, German, Madrid Spanish, Norwegian, Parisian French, Iberian Portuguese, Greek, Danish, Swedish, Flemish and Turkish. Each mailbox can use any one of these languages. Eight languages can be used concurrently and additional languages can be licensed on the CCPU and the prompt sets downloaded from the InMail Utility.
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Issue 5.00 47-07 Program Entry 47-07 InMail Routing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4707 + Option. This selects the option chosen for Routing mailbox 1. There are 32 available Routing Mailboxes (1~32).
Issue 5.00 47-08 Routing Mailbox Call Routing Options Description Use 47-08 Routing Mailbox Call Routing Options to set the options for mailboxes assigned as Call Routing Mailboxes in 47-07-02 Routing Mailbox Type. . See Routing Mailbox for more. Description 47-08-01 Dial Action Table Use this option to assign the Dial Action Table to the Call Routing Mailbox. The Dial Action Table defines the dialing options for the call Routing Mailbox. . See Routing Mailbox and Dial Action Table for more.
Issue 5.00 programmed, the Instruction Menu repeats 3 times and then InMail hangs up. Options 0~99 seconds Entering 0 causes the Automated Attendant to immediately route callers to the Timeout destination programmed in the active Dial Action Table. Default 5 seconds 47-08-04 Fax Detection Use this option to enable or disable Fax Detection for the Call Routing Mailbox. In enabled, the InMail Automated Attendant (when using this Call Routing Mailbox) detects incoming fax CNG tone.
Issue 5.00 47-08 Program Entry 47-08 Call Routing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4708 + Option. This selects the option chosen for Call Routing Mailbox 1. There are 32 available Routing Mailboxes (1~32).
Issue 5.00 47-09 Routing Mailbox Announcement Options Description Use 47-09 Routing Mailbox Announcement Options to set the options for mailboxes assigned as Announcement Mailboxes in 47-07-02 Routing Mailbox Type. . See Announcement Mailbox on page 2-33 for more. Options 47-09-01 Next Call Routing Mailbox (Next CR Mbox) If you set up an Announcement Mailbox to answer Automated Attendant calls, use this option to provide additional routing options to the Automated Attendant callers.
Issue 5.00 Options 0 (No repeats) 1~10 (Announcement repeats 1~10 times) Default 0 (No repeats) 47-09-03 Hang Up After (HangUp) Use this option along with Next Call Routing Mailbox and Repeat Count above to provide additional routing options to Automated Attendant callers. PRG 47-07-02 must be set to 1 (Announce) for this setting to be used. . For a detailed explanation of the interaction of these options, turn to the following charts: Direct Announcement Mailbox Routing on page 2-294.
Issue 5.00 47-09 Program Entry 47-09 Announcement Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4709 + Option. There are 32 available Routing Mailboxes (1~32). 01 Next CR Mbox (1~32, 0=Undefined) [0] 02 Repeat Count (1~10, 0=No repeat) [0] 03 0 = None, 1 = Goodbye, 2 = Silent Press this: To do this: Editing Transfer Enter (accept) data you entered and advance to the next prompt, or advance to the next prompt without changing your entry.
Issue 5.00 47-10 InMail Trunk Options Description Use 47-10 InMail Trunk Options to assign InMail options for each trunk. Currently, only 47-10-01 Answer Table Assignment is available. . See Automated Attendant on page 2-63. Options 47-10-01 Answer Table Assignment (Answer Table) Use this Use 47-10 InMail Trunk Options option to assign an InMail Answer Table to each Direct Inward Line (DIL) the Automated Attendant should answer.
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Issue 5.00 47-10 Program Entry 47-10 InMail Trunk Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4710 + Option. There are 8 available trunks (1~8). 01 Press this: Answer Table (1~8) [1] To do this: Editing Transfer Enter (accept) data you entered and advance to the next prompt, or advance to the next prompt without changing your entry. -1 +1 Scroll backwards (-1) or forwards (+1) through the list of available entries.
Issue 5.00 47-11 InMail Answer Table Options Description Use 47-11 InMail Answer Table Options to set options for the Answer Tables. InMail provides 8 Answer Tables (1~8). To set up the schedules for each Answer Table, go to 47-12 InMail Answer Table Schedule. . See Answer Tables on page 2-45 for more information. Options 47-11-01 Answer Schedule Override (Schedule Override) Use this option to enable or disable Answer Schedule Override for the selected Answer Table.
Issue 5.00 name. . See Answer Schedule Override on page 2-41 for more. Options 0 (Undefined) 1 (Station Mailbox) 2 (Group Mailbox) 3 (Routing Mailbox) Default 0 (Undefined) . 47-11-02 If any of the Input Data values are entered, the terminal displays the Override Mailbox Number selection (below). Override Mailbox Number (Override MB Num) Use this option to specify the mailbox to which Automated Attendant calls should route when you when you enable Answer Schedule Override.
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Issue 5.00 Default Answer Table 1 = 3 (Routing Mailbox) Answer Table 2~8 = 0 (Undefined) . 47-11-03 If any of the Input Data values are entered, the terminal displays the Override Mailbox Number selection (below). Default Mailbox Number (Default MB Num) Use this option to set the Answer Table’s Default Mailbox number. InMail uses the Default Mailbox when an Answer Schedule is not in effect. By default, this occurs at all times other than Monday through Friday from 8:30 AM to 5:00 PM.
Issue 5.00 47-11 Program Entry 47-11 InMail Answer Table Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4711 + Option. There are 8 available Answer Tables (1~8). 01 Schedule Override (1=Yes - enabled, 0=No - disabled) [0] LK1-No, LK2=Yes 02 Override MB Ctg (1=Station Mailbox, 2=Group Mailbox, 3=Routing Mailbox, 0=Undefined) [0] Override MB Num (Digits, 3 max.
Issue 5.00 47-12 InMail Answer Schedules Description Use 47-12 InMail Answer Schedules to set up the InMail Automated Attendant Answer Schedules. There are eight Answer Tables, with up to 10 Answer Schedules in each Answer Table. . See Answer Tables on page 2-45 for more information. Options 47-12-01 Schedule Type (Entryxx Schedule Type) Use this option to assign a Schedule Type to the selected Answer Schedule. The Schedule Type determines how the Answer Schedule answers calls. .
Issue 5.00 3. Date A type 3 Answer Schedule runs only on a specific day of the year. For this type of schedule, select: The specific date the schedule should run. On the selected date, the time the schedule should start. On the selected date, the time the schedule should stop. The Call Routing or Announcement Mailbox used to answer the calls.
Issue 5.00 Default 3 (Routing Mailbox) . When data is entered in 47-12-02, the terminal displays the Answering Mailbox Number entry (next). Answering Mailbox Number (Entryxx MB Num) Use this option to set the number of the Answering Mailbox the Automated Attendant uses when the selected schedule is in effect. This mailbox is defined in 47-12-02 Answering Mailbox Category. . This item number is different when using PCPro/WebPro due to the window layout of the applications.
Issue 5.00 5 (Thursday) 6 (Friday) 7 (Saturday) Default 1 (Sunday) Answer Table 1/Schedule 1 = 2 (Monday) All other schedules = 1 (Sunday) 47-12-05 End Day (Entryxx End Day) For Range of Days (Type 2) Answer Schedules, use this option to select the day of the week the Answer Schedule should end. . Refer to Type 2 (Range of Days) Example on page 3-438. See Answer Tables on page 2-45. Options .
Issue 5.00 47-12-07 Schedule Start Time (Entryxx Start Time) Use this option to specify the time the Answer Schedule should start. It applies to Day of the Week (Type 1), Range of Days (Type 2), and Date (Type 3) schedules. (To make a schedule run continuously, make the same entry for 47-12-08 Schedule Start Time and 47-12-09 Schedule End Time.) . See Answer Tables on page 2-45.
Issue 5.00 47-12 Program Entry 47-12 InMail Answer Schedules (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4712 + Option. There are 10 Answer Schedules (1~10) within each of the 8 available Answer Tables (1~8).
Issue 5.00 47-12 InMail Answer Schedules (Continued) (Entry Range) [Default Setting] K L Scroll consecutively backwards or forwards through selected Option or Series. Type 1 (Day of Week) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30AM to 5:00PM. Schedule 2 uses Subscriber Mailbox 3 and runs Wednesday from 10:30AM to 5:00PM. Schedule 3 uses Routing Mailbox 4 and runs Tuesday from 9:00AM to 10:00AM.
Issue 5.00 Type 1 (Day of Week) Example (Continued) 47-12-04 Entry01 Day = 4 47-12-05 Entry01 Start Day = 1 (Entry does not matter) 47-12-06 Entry01 End Day = 1 (Entry does not matter) 47-12-07 Entry01 Date (MMDD) = 0000 (Entry does not matter) 47-12-08 Entry01 Start Time = 1030 (10:30AM) 47-12-09 Entry01 End Time = 1700 (5:00PM) Answer Schedule 3 Answer Schedule 3 is a Day of Week schedule that runs Tuesday from9:00AM to 10:00AM.
Issue 5.00 Type 2 (Range of Days) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs Sunday through Wednesday from 8:30AM to 5:00PM. Schedule 2 uses Routing Mailbox 2 and runs Thursday and Friday from 11:00AM to 1:00PM. At all other times, routing is handled by the Default Mailbox specified in 4711-04 Default Mailbox Category and 47-11-05 Default Mailbox Number.
Issue 5.00 Type 3 (Date) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs every day from 8:30AM to 5:00PM. Schedule 2 uses Routing Mailbox 9 and runs only on Christmas Day from 8:30AM to 5:00PM. At all other times, routing is handled by the Default Mailbox specified in 47-11-04 Default Mailbox Category and 47-11-05 Default Mailbox Number.
Issue 5.00 47-13 InMail Dial Action Tables Description Use 47-13 InMail Dial Action Tables to set up the InMail Dial Action Tables. The Dial Action Table defines the options than an Automated Attendant caller can dial. A Dial Action Table is associated with a Call Routing Mailbox, which is in turn associated with an Answer Table. When an Answer Table is active, its associated Call Routing Mailbox selects the Dial Action Table which provides dialing options to callers.
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Issue 5.00 Dial Action Table Default Settings Key .
Issue 5.00 TRF Action - Screened Transfer (1) (TRF) Use this action to allow an Automated Attendant caller to place a Screened Transfer to an extension. After an Automated Attendant caller dials an extension, InMail calls (screens) the destination to see if the transfer can go through. If the destination is available, the Automated Attendant rings it. If the destination answers, the call goes through.
Issue 5.00 UTRF Action - Unscreened Transfer (2) (UTRF) Use this action to allow an Automated Attendant caller to place an Unscreened Transfer to an extension. This is similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an Automated Attendant caller dials an extension, InMail transfers the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone system – just as with any other unscreened transfer.
Issue 5.00 REC2 Action - Quick Message Without Greeting (4) (REC2) Use this action to allow an Automated Attendant caller to leave a Quick Message at an extension. With this action, the caller does not hear the extension’s greeting prior to leaving the message. Instead, the caller hears the voice prompt “Recording” followed by a beep. Number Option To have the caller leave a quick Message at a specific extension, the corresponding Number option should be the extension number.
Issue 5.00 To log on to any valid Subscriber Mailbox, enter IXXX in the corresponding Number option. . For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and IXXX for the corresponding Number. Additional Information . See Log On to Voice Mail on page 2-237 for more information. Hang Up Action (6) (HNGUP) When an Automated Attendant caller presses a key assigned to this action, InMail says “Goodbye” and immediately hangs up.
Issue 5.00 UND Action - Undefined Routing (0) (UND) Use this key action if you want a key to have no routing (no operation). When an Automated Attendant caller presses an undefined key, they hear, “That is an invalid entry.” The caller can then dial another option. Number Option Not applicable Additional Information . See Undefined Routing on page 2-349 for more information.
Issue 5.00 Ignore Digits (I) [Entered by pressing LK3] Use the I option to represent any digit dialed by the Automated Attendant caller that InMail ignores for routing. An example of this is REC action assigned to the * key in Dial Action Table 1 by default. The Action is REC2 and the Number is IXXX. This means that a caller can dial * + any mailbox number to leave a Quick Message in that mailbox. InMail ignores the first digit dialed by the caller (*), and routes according to the next 3 digits dialed. .
Issue 5.00 47-13 Program Entry 47-13 InMail Dial Action Tables (Entry Range) [Default Setting] When entering Keyxx Action data: 0=Undefined, 1=TRF, 2=UTRF, 3=REC1, 4=REC2, 5=LOGON, 6=Hangup, 7=GOTO LK1=Undefined, LK2=TRF, LK3=UTRF, LK4=REC1, LK5=REC2, LK6=LOGON, LK7=Hangup When entering Keyxx Data data: 8 digits max, using 0~9, #, *, X, I, N, P LK1=N (No routing), LK2=X (Caller-dialed digits), LK3=I (Ignore Digits), LK4=P (Pause) Default Settings below are for Dial Action Table 1.
Issue 5.00 47-13 InMail Dial Action Tables (Continued) (Entry Range) [Default Setting] Press this: To do this: Editing Transfer Enter (accept) data you entered and advance to the next prompt, or advance to the next prompt without changing your entry. -1 +1 Scroll backwards (-1) or forwards (+1) through the list of available entries. I J When editing an entry, moves the cursor left or right. Conf When editing an entry, delete the character to the left of the cursor.
Issue 5.00 47-15 Routing Mailbox Directory Options Description Use 47-15 Routing Mailbox Directory Options to set up the Routing Mailbox assigned as a Directory Dialing Mailbox in 47-07-02 Routing Mailbox Type. . See the following for more: Routing Mailbox on page 2-317. Directory Dialing on page 2-111. Options 47-15-01 Minimum Number of Letters (Min Num Letters) Use this option to specify the minimum number of letters the caller should dial to be routed by the Directory Dialing Mailbox.
Issue 5.00 47-15-03 Extension Name Match (Name Match) Use this option to determine which portion of the extension’s programmed name Directory Dialing uses to route the call. The options are 0 (first) or 1 (last). The setting you choose in this option depends on how you set up 47-01-16 Name Format. . Refer to Directory Dialing on page 2-111.
Issue 5.00 47-15-06 Time Limit for Dialing Timeout (Dialing Timeout) This option determines how long InMail waits for the caller connected to the Directory Dialing Mailbox to dial before repeating the Directory Dialing Message. If the caller doesn’t dial within three repeats of the message, In-Mail routes the call to the Next Call Routing Mailbox for the Directory Dialing Mailbox (if any) or hangs up. The entry range for this option is 0~99 seconds. A setting of 0 = no timeout. .
Issue 5.00 47-15 Program Entry 47-15 Routing Directory Dialing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4714 + Option. This selects the option chosen for Call Routing Mailbox 1. There are 32 available Call Routing Mailboxes (1~32).
Issue 5.00 47-16 InMail Language License Description This command defines the language order that the In-Mail can use. Depending on the language license number, the In-Mail can use these languages defined in this program, starting from Language 1. For example, if the system has 4 languages license, the In-Mail can use the languages defined in the Language 1, 2, 3 and 4 in this program. Options 47-16-01 InMail Language License This command defines the language order that the In-Mail can use.
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Issue 5.00 47-17 Routing Mailbox Distribution Options – Mailbox Type Description Use 47-17 : Routing Distribution Mailbox Options to assign data when Program 47-07-02 is set to 4 (Distribution). Options 47-17-01 Routing Mailbox Distribution Options – Mailbox Type This command defines the type of mailbox of a Distribution List member. These settings will be used if PRG 47-07-02 Routing Mailbox Type is set to Distribution.
Issue 5.00 47-18: SMTP Setup for Email Notification Options • Email Notification requires software version 03.10 or higher and a Memory Expansion Daughter Board . Description Use this option to set up the SMTP server and email account options for Email Notification. Options 47-18-01: Enable SMTP Use this option to enable or disable SMTP email delivery. Once enabled, you must make entries for the following SMTP options in order for Email Notification to function.
Issue 5.00 Default 25 47-18-04: SMTP Encryption Use this option to enable or disable SMTP encryption. The option you choose depends on the requirements of the SMTP email server. Check with the server administrator or Internet Service Provider (ISP) for more. Options 0 (Disabled) 1 (Enabled) Default 0 (Disabled) 47-18-05: SMTP Authentication Use this option to set the SMTP authentication type (also called SMTP AUTH).
Issue 5.00 Default No entry. 47-18-08: SMTP EMail Address Use this option to specify the email account that the SMTP server will use to process email sent from the SV8100. Email Integration delivers all outbound email to this account, which in turn delivers it to the email recipient. This is the account’s entire email address (e.g., yourname@emailserver.com). Options 48 characters maximum. Default No entry.
Issue 5.00 47-18: SMTP Setup for Email Notification (Entry Range) [Default Setting] Editing Enter (accept) data you entered and advance to the next prompt, or advance to the next prompt without changing your entry. HOLD -1 ← +1 Scroll backwards (-1) or forwards (+1) through the list of available entries. → When editing an entry, moves the cursor left or right. When editing an entry, delete the character to the left of the cursor.
Issue 5.00 47-19: POP3 Login Setup for Email Notification Options • Email Notification requires software version 03.10 or higher and a Memory Expansion Daughter Board . Description Use this option to set up the POP3 Login options for Email Notification (if required). To use POP3 Login, program 47-18-05 must be set to 2 (POP3 Authentication enabled). Options 47-19-01: POP3 Server Name Use this option to enter the name of the POP3 server that will handle email delivery for the installation site.
Issue 5.00 Options 0 (SSL disabled) 1 (SSL enabled) Default 0 (SSL disabled) 47-19-04: POP3 Username Use this option to enter the POP3 account’s user name. If the subscriber’s email address is yourname@emailserver.com, the username would normally be yourname. Options 48 characters maximum. Default No entry. 47-19-05: POP3 Password Use this option to enter the password for the account specified in the previous option.
Issue 5.00 47-19: POP3 Login Setup for Email Notification (Entry Range) [Default Setting] When editing an entry, CLEAR erases the entire entry from the display. CLEAR Line Keys (LK) Where indicated, press a line key to enter a specific value for the selected option. Navigation FLASH FLASH ? ? select 3 - 464 + Mailbox number + FLASH selects a new mailbox number Backs up to the previous level (e.g., from Option to Series, or from Series to Program).
Issue 5.00 47-20: Station Mailbox Message Notification Options • Cascading Message Notification requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher. Description Use this option to set up the Message Notification options for a station mailbox. To use Message Notification, program 47-02-23 must be set to 1 (All message notification enabled).
Issue 5.00 47-20-04: Notification Type Use this option specify the message notification type. Options 0 (Undefined) 1 (Voice) 2 (Pager). Default 1 (Voice). 47-20-05: Notification Number Use this option to specify the telephone number (16 digits maximum) to dial to notify the subscriber of new messages. Enter the number exactly as you want the system to dial it, but do not include a line access code.
Issue 5.00 Options 0 (Disabled) 1 (Enabled) Default 1 Enabled. 47-20 Program Entry 47-20: Cascading Message Notification Setup (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4720 + Entry + Option. This selects the first option. 01 Notification (0=Disabled, 1=Enabled.
Issue 5.00 47-21: Station Mailbox Find-Me Follow-Me Options • Find Me Follow Me requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher Description Use this option to set up the Find-Me Follow-Me options for a station mailbox. To use Find -Me Follow-Me, program 47-02-24 must be set to 1 (All Find-Me Follow-Me enabled).
Issue 5.00 47-21-03: Find Me Follow Me Number Use this option to specify the telephone number (16 digits maximum) to dial for Find Me Follow Me. Enter the number exactly as you want the system to dial it, but do not include a line access code. If the number is an extension number (decided by numbering plan), it will automatically be dialled as an intercom call. Options 16 digits maximum. Default No entry.
Issue 5.00 47-22: Group Mailbox Message Notification Options • Cascading Message Notification requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher Description Use this option to set up the Message Notification options for a group mailbox set as subscriber. To use Message Notification, program 47-06-21 must be set to 1 (All message notification enabled).
Issue 5.00 47-22-04: Notification Type Use this option specify the message notification type. Options 0 (Undefined) 1 (Voice) 2 (Pager). Default 1 (Voice). 47-22-05: Notification Number Use this option to specify the telephone number (16 digits maximum) to dial to notify the subscriber of new messages. Enter the number exactly as you want the system to dial it, but do not include a line access code.
Issue 5.00 Options 0 (Disabled) 1 (Enabled) Default 1 Enabled. 47-22 Program Entry 47-22: Cascading Message Notification Setup (Entry Range) [Default Setting] CALL1 + #*#* + Password (12345678) + HOLD + 4722 + Entry + Option. This selects the first option. 01 Notification (0=Disabled, 1=Enabled.
Issue 5.00 47-23: Group Mailbox Find-Me Follow-Me Options • Find Me Follow Me requires software version 04.00 or higher and a compact flash of InMail 2.10 or higher Description Use this option to set up the Find-Me Follow-Me options for a group mailbox set as subscriber. To use Find -Me Follow-Me, program 47-06-22 must be set to 1 (All Find-Me Follow-Me enabled).
Issue 5.00 47-23-03: Find Me Follow Me Number Use this option to specify the telephone number (16 digits maximum) to dial for Find Me Follow Me. Enter the number exactly as you want the system to dial it, but do not include a line access code. If the number is an extension number (decided by numbering plan), it will automatically be dialled as an intercom call. Options 16 digits maximum. Default No entry.
VM8000 InMail Utility SECTION 1 VM8000 INMAIL UTILITY This chapter introduces the VM8000 InMail Utility which allows the user to do the following: Determine the version of system voice prompts currently installed on the VM8000 InMail CompactFlash card. Refer to Selecting the CompactFlash Card on page 4-483. Back up the system voice prompts and recorded names, messages and greetings stored on the VM8000 InMail CompactFlash card to your PC hard disk.
Issue 5.00 SECTION 2 VM8000 REQUIREMENTS When installing the VM8000 InMail utility, the following minimum requirements apply: Pentium® 330 MHz with 128 MB RAM, 256 Color 800 x 600 display, USB port. Windows 2000, Windows XP (32-bit), or Windows Vista (32-bit). CompactFlash Card Reader (SimpleTech STI-UCF-100 or equivalent), or, if your PC has a PCMCIA slot, PC Card Adapter for Type I CompactFlash Cards (SimpleTech STI-CFAD or equivalent).
VM8000 Issue 5.00 4. On the Install Wizard Completion Screen (Figure 4-2), click Finish. This completes the installation. Figure 4-2 InMail Utility Install Wizard Install Completion Screen SECTION 4 INSTALLING RELIANT FILE SYSTEM DRIVER Attention: The VM8000 InMail Utility requires that a driver for the Reliance file system be installed after the utility has been installed. Currently, only Windows XP and Windows 2000 drivers are available. 1.
Issue 5.00 VM8000 4. When prompted, choose Next to continue. Figure 4-3 Install Wizard for Datalight Reliance Windows Driver 5. Accept the license agreement and choose Next to continue installation.
VM8000 Issue 5.00 6. Click Next to use the default installation directory (Recommended). Figure 4-5 Destination Folder Screen 7. Click Install.
Issue 5.00 VM8000 8. Click Finish to complete the installation. Figure 4-7 Finish Installation Screen 9. To finish the install, the PC must be rebooted. This can be done now or later, but it must be done before using the InMail Utility.
VM8000 Issue 5.00 Starting the VM8000 InMail Utility 1. Turn off the telephone system and access the VM8000 InMail blade. (Refer to the VM8000 InMail Quick Setup Guide that came with In-Mail for additional instructions, if required.) 2. Following proper anti-static precautions, remove the VM8000 InMail CompactFlash Figure 4-9 Removing the CompactFlash Card from the Blade Card from the In-Mail blade. (Refer to Figure 4-9 Removing the CompactFlash Card from the Blade.) 3.
Issue 5.00 VM8000 4. Double-click the VM8000 InMail Utility shortcut on the PC desktop. The VM8000 InMail Utility Main Screen is displayed. (Refer to Figure 4-10 InMail Utility Main Screen.) To check the utility version number, click Help, then select About SV8100 InMail Utility... Prompt Version the version of the system prompts on the InMail Compact Flash card. Select the CompactFlash Reader and display important InMail CompactFlash card information.
VM8000 Issue 5.00 Selecting the CompactFlash Card After inserting the VM8000 InMail CompactFlash card into the reader, it must be selected. 1. From the InMail Utility Main Screen (Figure 4-10), click on the drop-down box. Figure 4-11 Utility Select InMail Card Screen is displayed. . 2. If the InMail CompactFlash Card is changed in the middle of an InMail Utility session, click Refresh, then Select to read the new card.
Issue 5.00 VM8000 Backing Up the VM8000 InMail CompactFlash Card The voice prompts, and the recorded names, messages and greetings stored on the VM8000 InMail CompactFlash Card can be backed up to the hard drive on the PC. 1. To back up the VM8000 InMail CompactFlash Card, click Backup on the InMail Utility Main Screen (refer to Figure 4-10 InMail Utility Main Screen on page 4-482).
VM8000 Issue 5.00 3. When the backup completes, either click on Finish to exit or click on Report to see how many messages were backed up for each mailbox.
Issue 5.00 VM8000 Restoring a Backed-up Database to the VM8000 InMail CompactFlash Card System voice prompts, and the recorded names, messages and greetings backed-up on hard drive of the PC can be restored to the VM8000 InMail CompactFlash Card. 4 - 486 1. To restore backed-up data to the VM8000 InMail CompactFlash Card, click Restore on the InMail Utility Main Screen (Figure 4-10 InMail Utility Main Screen on page 4-482).
VM8000 Issue 5.00 3. Choose the message to be restored, then click Restore. 4. Once the InMail Utility Restore has completed click Finish to close the progress window. Figure 4-17 Restore Message Screen Managing Language Prompt Sets on SV8100 VM8000 InMail Depending on SV8100 licensing the VM8000 InMail can support up to 20 languages at the same time.
Issue 5.00 VM8000 Removing a Language Prompt 1. From the Main Screen click on Manage Languages. 2. Click on the language prompt set to be removed. 3. At bottom of the screen, click on Remove. You will get a progress window. 4. Once the prompt set has been removed, click Finish to close the progress window. Prompt Version the version of the system prompts on the InMail Compact Flash card. Figure 4-18 Manage Languages Screen Adding a language prompt 4 - 488 1.
VM8000 Issue 5.00 Initializing the VM8000 InMail CompactFlash Card The VM8000 InMail Utility provides the option of initializing (reformatting) the InMail Compact Flash drive. Initializing completely erases the card and loads the default prompt set for the chosen market. For Europe the prompt set is UK English, Dutch, Italian, German, Madrid Spanish, Norwegian, Parisian French, Iberian Portuguese, Greek, Danish Swedish, Flemish and Turkish.
Issue 5.00 VM8000 3. Once the InMail CF has been initialized, click on Finish to exit the progress window.
Soft Key Glossary Following is an alphabetical index of the InMail soft keys (available for all multiline terminals with soft keys). Also see the Operation section of each feature. Soft Key Feature AM Message Notification Annc Announcement Mailbox System Administrator Cancel Cncl Announcement Mailbox Auto Att.
Issue 5.00 5 - 492 Soft Key Feature Definition Erase Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Greeting Instruction Menu Listening to Messages Mailbox Name Message Delete Security Code FMFM Subscriber Mailbox Press to configure Find-Me Follow-Me settings Greet System Administrator Press to erase a subscriber’s greeting from the System Administrator Mailbox. Exit Answer Schedule Override Announcement Mailbox Auto Att.
Issue 5.00 Soft Key Feature Lstn Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Caller ID with Return Call Greeting Instruction Menu Listening to Messages Mailbox Name Main Menu Make Call Message Delete Message Forward Message Reply Time and Date Stamp MBOX Answer Schedule Override Message Forward Message Reply Record and Send a Message Msgs Erasing All Messages System Administrator Press to erase all messages in the selected Subscriber Mailbox.
Issue 5.00 5 - 494 Soft Key Feature Definition Pause Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Conversation Record Greeting Instruction Menu Listening to Messages Mailbox Name Message Forward Message Reply Record and Send a Message Press to pause while recording a message, name or greeting. Rec Announcement Mailbox Auto Att.
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