Use and Care Manual

FREQUENTLY ASKED QUESTIONS
• WHERE DO I FIND THE MODEL NUMBER AND SUPPLIER CODE FOR MY CHAIR?
The chair model number and supplier code is located on a sticker underneath the seat cushion, and on the front page of your instruction manual.
• HOW DO I ORDER REPLACEMENT PARTS? WHEN AM I GOING TO RECEIVE THEM?
warranty, there is no charge for replacement parts. We normally ship replacement parts within 48 hours.
• HOW DO I ADJUST THE SEAT HEIGHT?
This model chair is not designed with a height adjustment mechanism.
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Reach to the right and left and loosen the tension knobs. Lean back or forward to the most comfortable position then retighten tension knobs.
• HOW SHOULD THE CHAIR BE CLEANED?
While we do not recommend a particular brand of cleaning product, you can use a damp cloth to wipe down your chair. Or you can use an over-the-counter
cleaner made for the split-cow leather upholstery on your chair. If you would like to use a cleaning product, we suggest that you test the cleaner on the
discoloration or alteration made to the chair from a cleaner will automatically void the warranty.
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Make sure all screws are properly tightened, especially the screws attaching the seat plate to the seat cushion. If this does not solve the problem please
contact us at www.comfortproducts.net/support, or [e-mail].
• THE ARMRESTS SEEM LOOSE. HOW CAN I FIX THEM?
Make sure all screws are properly tightened.
• THE PARTS DON’T SEEM TO ALIGN. WHAT SHOULD I DO?
Do not tighten the hardware completely into the component you are assembling. Tighten hardware a quarter of the way. When all components are aligned,
and the product is sitting level, then you can tighten all the screws.
• THE SCREWS WON’T THREAD INTO THE HOLES. WHAT SHOULD I DO?
Be certain that you are aligned with the hole. Sometimes holes in soft upholstered areas are deep set, and you may not be making contact with the female
inset for the screw. Also, check that there is no deb
ris on the screw or in the inset for the screw. You can also try the spare screw.
• WHAT IS THE WARRANTY LENGTH?
warranty.
• HOW IS THE WARRANTY VALIDATED?
Your warranty time period is validated by the purchase date on your original purchase receipt. (Please note that the warranty can not be validated without
your original purchase receipt).
• WHAT IS THE WEIGHT LIMIT ON MY CHAIR?
Our chairs have been tested to meet BIFMA standards, and have a weight limit of up to 300lbs, unless stated otherwise. Please refer to your warranty sheet or
instruction manual for the weight limit on your chair.
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