Instruction manual

36
8.1.1 Unpacking
 e Medtronic Tono-Pen XL is shipped in a case. Upon re-
ceipt, open the case carefully and inventory all parts against
the shipping list. Check for any damage that may have ccurred
during shipping. If shipping damage is present immediately
notify the freight carrier and Medtronic Customer Service.
If the Unit must be returned or repaired, repack it in the
shipping case. Take care that the Medtronic Tono-Pen XL
or its components are not excessively bumped or dropped.
Although this Tono-Pen unit is a rugged instrument, it should
be handled like any sophisticated electronic medical device.
8.2 Service and Repair
Before returning instruments for service or repair, you must
contact the Medtronic Repair Department for a return goods
authorization (RGA) number.
Telephone: [phone]
Toll-free (in USA): 1-800-535-4646
Fax: [phone]
Returned Goods
No merchandise may be returned without prior authorization
from Medtronic. In requesting a return authorization, please
contact Customer Service with the following information:
Original invoice number or purchase order number, reason
for return, product(s) catalog number, quantity, and lot num-
ber for merchandise to be returned. Please display the RGA
number given by Customer Service prominently on the box
and include it on all paperwork.
All authorized reurns must be sent freight prepaid.  e date
of purchase is the invoice date and the date of authorization
is the date of return.