User manual
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Appendix B: Troubleshooting
Frequently
Asked Questions
1.
No display on
the
LCD or the unit does not operate whe
n the power is on.
Check the
power cable
connection and
that
the environment
for the
power outlet is normal.
Make sure the power voltage
on the duplicator
matches the voltage of your power outlet.
If the
system
was stored in a location where the temperatur
e dropped below 3
2
F (0
C)
within the past 24 hours, leave the
system
in a warm room with temperatures at least 65
F
(19
C) for 4 hours prior to powering it on.
2.
The
system can
not
recognize the master
disc.
Check the format of the master
disc
or the master itself for dama
ge.
Your master disc may be copy protected. Normally, most of the DVD
/
Blu
-
ray
Disc
and
some of the CD you have purchase from stores have copy protected
encoded in them
.
Use
one of the
Writers to read your master disc by selecting one of writers as the
Copy
s
ource
(
please refer to section 1
of Make Disc-
to
-Disc Copies -
) I
f it works, make a copy
of your master disc and treat the copy as the new master. Then set the
Copy s
ource back
to the R
eader
and try again.
3.
Buttons do not function.
Maybe it is still b
usy on a task. Give it sometime and press it again. If it still doesn t work,
turn off the machine, and then restart the machine after a minute.
4.
Copy completed but the copies are not readable / executable?
Use compare feature to check the copied disc.
Based on our experience, the quality of your media plays a big role on this part. Try to use
high quality media to prevent such problems.
Please use another
BD/
DVD/CD player/ROM to test the copied media. Sometimes, your
BD/
DVD/CD Player/ROM may not be comp
atible with recordable
BD/
DVD/CD disc.
5.
The failure rate is high.
Lower the write speed and try again.
Quality of blank disc may be poor.
Quality of your master disc may be poor.
6.
Do I need to upgrade my
system
s firmware?
Unless your system is getting
unstable, we strongly suggest not upgrading your
system
s
firmware. Please contact our Tech Support if your system is getting unstable.
7.
Cannot boot
-
up or fails to upgrade firmware.
Contact our Tech Support.