User guide

DigitDia Troubleshooting and FAQs Page 4 of 6 01-Mar-09
4.4 Silverfast Errors
Although not a Silverfast expert, a couple of things I have found are:
• Stripes in the scan mean that the iSRD setting is incorrectly set. A value of 200 can cause
problems, which disappear at 180.
• Parameters have been corrupted or show strange symbols – perform a general reset.
(Press Shift and the Reset button appears, then click)
4.5 False Expectations
It may be the case that your expectations of the scan quality are too high. In this case, please
send JS an example by e-mail – he feels competent to judge whether a scan is OK or not.
4.6 Try Another Computer
It could be that the problems are caused by something else on the computer. If possible,
connect the scanner to another computer and see if the same problem occurs.
5 Tips, Tricks and FAQs
5.1 Scanner Not Recognised
This can happen if the scanner is turned on before the PC. I always let Windows boot up and
then turn the scanner on. It does not seem to make a difference whether Cyberview is started
before or after turning the scanner on. The DigitDia 5000 takes about 3 minutes to warm up.
5.2 Slides Not Transported Correctly or Get Jammed
The position of the orange slider on the transport arm is important – end of arm for universal
magazines (i.e. the slider pushes the slide), start of arm for all other magazine types (i.e. slider
not used to push slides) – see pictures in the User Guide, section 6.2.1. Summary of reported
experience is:
• CS magazines never cause problems
• LKM magazines – may need a weight on top, e.g. a ruler
• Universal magazines – plastic frames do not cause problems, cardboard frames sometimes
jam. Try “stroking” them so they all lean forward in their slots in the magazine. Alternatively
prop up the back of the scanner to tilt it forwards.
Some recommend Vaseline or silicon spray to prevent jamming – sounds horribly messy to me.
Glass slides can also be scanned. There is a suspicion that auto-focus does not always work
correctly. Beware of hard sharp edges which can damage the scanner. Some very old slides,
consisting completely of glass, are too thick and too heavy to scan.
5.3 Scans are Too Dark
Make sure you select the setting Auto Exposure (User Guide section 6.1.2.2) to ensure that the
brightness of the scan is set correctly. This corrects the problem for 90% of users. Perversely,
the remaining 10% claim to achieve better results without Auto Exposure. Best to experiment
with a few slides using both settings.