User guide

DigitDia Troubleshooting and FAQs Page 3 of 6 01-Mar-09
3 It Worked Yesterday, It’s Broken Today
3.1 Cyberview Incompatibility with Other Software
There have been many reports of incompatibility between Cyberview and certain Virus
Protection programs, particularly Kaspersky (Antivirus 6.x) and Norton/Symantec (Antivirus,
Internet Security). The problems usually manifest themselves as distorted scans.
To determine whether these programs are the source of the error, try the following:
• Remove all connections to the Internet
• Deactivate all virus protection functions – one user reported that this solved the problem
completely (with Kaspersky)
• It is not sufficient just to halt the virus protection program – the protection functions must be
deactivated.
The following reports have also been received:
• These problems have disappeared with the latest Cyberview software and firmware
• The Security/Virus products Bitdefender and TrendMicro PC-Cillin work happily with
Cyberview.
3.2 System Restore
If you are certain that you have excluded all other possible causes of the problems, you can try
the following:
• Create a new Restore Point for the PC
• Restore the PC to a previously defined Restore Point
Instructions on how to do this are available as follows:
• Start > Help and Support
• Pick a Task > Tools
• Select System Restore from the panel on the left and follow the instructions
4 Problems with the Scanned Result
4.1 Black Scans
Click the Reload Magazine button – see User Guide section 6.2.2.
4.2 Coloured Stripes – Always in the Same Position
If coloured stripes always appear in the scans at exactly the same position, and have the same
width, this is indicative of a hardware problem (CCD).
4.3 Coloured Stripes – Sometimes, and in Various Positions
If coloured stripes appear sometimes, of variable width and at different positions, this indicates
that the problem may be caused by dust or dirt in the scanner. There are 2 remedies:
Remove the single slide holder, and then either:
• Carefully blow into the scanner (or carefully direct shots of compressed air from a can)
• Use a vacuum cleaner – very carefully and on the lowest setting