User guide

DigitDia Troubleshooting and FAQs Page 2 of 6 01-Mar-09
2.2 Cable Connection
Always start by using the cable supplied with the scanner (cables which are too long can cause
problems)
• Connect the scanner directly to the PC (i.e. not via a hub or switch etc)
• Protect the cable from heat, i.e. do not run it next to a radiator or exposed to the sun. In one
case, the scanner worked perfectly in the summer, but produced striped scans in the winter
(when the radiator was on).
• If problems persist, try another cable if possible.
2.3 Firewire
Note: This section does not apply to the DigitDia 5000, which only has a USB connection.
Experience has shown that the scanner models which have a Firewire connection operate
more reliably with Firewire than USB. This is the first thing to try when problems are
encountered. If your PC or Notebook does not have a Firewire port, you can get an interface
card quite cheaply. (For a Notebook, a PCMCIA card is required, which is more expensive).
Important: Make sure the USB/Firewire selection switch on the scanner is in the correct
position!
2.4 USB
When connecting the scanner via a USB port, do not connect any other scanners (e.g. flatbed)
or multifunction devices, and uninstall any drivers for such devices, if applicable.
Sometimes, a miracle can be achieved by removing all USB devices in the Device Manager.
To do this with Windows XP:
• Start > Control Panel > System > Hardware > Device Manager
• Delete all entries under Universal Serial Bus Controllers. Select each entry in turn, right
click and select Uninstall.
• Turn the scanner off
• Reboot the PC. All active USB devices will now be found.
• Turn on the scanner and it will be found again (new hardware found)