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DigitDia Troubleshooting and FAQs Page 1 of 6 01-Mar-09

Reflecta DigitDia Scanner Troubleshooting and FAQs

Last Updated: 1 March 2009

This is the first version of the Troubleshooting Tips in English. It also includes some of the

German FAQs from Josef Stark (JS), but several problems listed there have now been

resolved by the current software and firmware versions, and are not reproduced here.

1 Overview

The information given here is for the Reflecta DigitDia 4000 and 5000 scanners. Most of the

tips also apply to the DigitDia 3600, the ProScan 4000 and the corresponding Braun scanners.

Unfortunately, a problem can have many causes, and there is no simple step-by-step

investigation process. Similarly, a scanner can work perfectly for a long time, and then

suddenly a spate of problems occurs. The scanner itself is often not to blame – even striped or

distorted scans are rarely caused by a hardware error. JS says that experience has shown that

problems are caused by:

• Software 75%

• Cabling 20%

• Hardware 5%

2 Installation

2.1 Software

2.1.1 Windows

It is recommended to always install the latest Service Pack and all available updates.

• Windows XP - Service Pack 3 and all published updates

• Vista - Service Pack 1 and all published updates

2.1.2 Cyberview

The first thing to check when investigating problems, is that the current versions of software

and firmware are installed. In Cyberview, select Help > About to see the installed versions.

As of 24 September 2008, the current versions are as follows:

Scanner Cyberview Software

Version

Firmware Version

DigitDia 5000 1.10

DigitDia 4000 1.07

DigitDia 3600 1.12

ProScan 4000

1.18a

1.98

In some Cyberview language versions (but not English) the Version 1.18 software is incorrectly

shown as 1.17.

You can download the current versions of software and firmware from:

http://www.reflecta.de/Englisch/Seiten/Start.htm

http://www.scanace.com/download/drv_ps3650.htm (various languages available)

See the User Guide section 7.2.3 for details of identifying the currently installed versions.

Summary of content (6 pages)

PAGE 1
Reflecta DigitDia Scanner Troubleshooting and FAQs Last Updated: 1 March 2009 This is the first version of the Troubleshooting Tips in English. It also includes some of the German FAQs from Josef Stark (JS), but several problems listed there have now been resolved by the current software and firmware versions, and are not reproduced here. 1 Overview The information given here is for the Reflecta DigitDia 4000 and 5000 scanners.
PAGE 2
.2 Cable Connection Always start by using the cable supplied with the scanner (cables which are too long can cause problems) • Connect the scanner directly to the PC (i.e. not via a hub or switch etc) • Protect the cable from heat, i.e. do not run it next to a radiator or exposed to the sun. In one case, the scanner worked perfectly in the summer, but produced striped scans in the winter (when the radiator was on). • If problems persist, try another cable if possible. 2.
PAGE 3
It Worked Yesterday, It’s Broken Today 3.1 Cyberview Incompatibility with Other Software There have been many reports of incompatibility between Cyberview and certain Virus Protection programs, particularly Kaspersky (Antivirus 6.x) and Norton/Symantec (Antivirus, Internet Security). The problems usually manifest themselves as distorted scans.
PAGE 4
.4 Silverfast Errors Although not a Silverfast expert, a couple of things I have found are: • • 4.5 Stripes in the scan mean that the iSRD setting is incorrectly set. A value of 200 can cause problems, which disappear at 180. Parameters have been corrupted or show strange symbols – perform a general reset. (Press Shift and the Reset button appears, then click) False Expectations It may be the case that your expectations of the scan quality are too high.
PAGE 5
.4 What are the Best Parameters for Scanning? It is only possible to make some general comments, because much depends on the purpose for which the scans are being made. Scanning at 3600 dpi is suitable for all purposes. Most Image Editors have a function to create a slide show for showing the pictures on a PC or TV.
PAGE 6
• • • • • • Scan time much longer – Cyberview 2.5 mins, Silverfast 4 mins Cyberview scans are sharper Cyberview scans are better framed, although the edges were adjusted in Silverfast manually Silverfast scans are angled – it is a mystery how this happens. Silverfast scans sometimes are much grainier. Silverfast scans sometimes have a blue cast. Cyberview is the only software which automatically recognises the orientation of the slide (portrait/landscape). 5.