User's Manual

SIM™ User Manual | Ref Code: SUM | GEN4_0024| Version: 8
168
SIM™ assist
Symptom
Corrective Action
the top left corner of the screen (status code
should be 40 or 41).
 Wait until SIM™ assist is synchronised (status
should be code 45).
27. SIM™ assist not synchronising with the SIM™
manager
 Check that the tablet is within Wi-Fi range
 Check that the tablet is correctly connected to
the Wi-Fi network (you may be able to use the
tablet’s browser to check connectivity)
 Turn OFF the Wi-Fi network on the tablet
 Open the SIM™ assist application and attempt
to login. Log out, and turn tablet Wi-Fi back
on. Re-open the application and allow it to re-
connect and download data (status code
should read 40 to 41 and then when completed
45)
 On the tablet, go to Settings/Applications/SIM
assist and clear the application data (SIM assist
will re-synchronise). CAUTION: If there are
unsynchronised observations on the SIM assist,
these will be lost.
 If the data has not synchronised on the tablet,
please call SIM™ customer service
28. SIM™ assist is still displaying a resident whose
assessment has finished.
 See SIM™ assist not synchronising (in 27
above)
29. Observation not synchronised from SIM™ assist to
SIM™ manager
 See SIM™ assist not synchronising (in 27
above)
30. Assessment and observation not synchronised
from SIM™ manager to SIM™ assist
 See SIM™ assist not synchronising (in 27
above)
31. User cannot log in to SIM™ assist
 See SIM™ assist not synchronising (in 27
above)
32. Not receiving notifications / messages on SIM™
assist
 Supervisor to check notifications are enabled in
SIM™ manager(administrative privileges are
required to make these changes)
 See SIM™ assist not synchronising
33. There are assessments/residents on the SIM™
assist that I do not recognize.
 The SIM™ assist application is pre-installed
with “demonstration resident data”. This data
will clear as soon as the SIM™ assist application
connects to your server. Please connect the
SIM™ assist to the server.