User's Manual

SIM™ User Manual | Ref Code: SUM | GEN4_0024| Version: 8
166
SIM™ manager
Symptom
Corrective Action
6. No wetness events shown
 Check that the SIM™ sensor is connected to
the SIM™ pod (check green flashing lights on
the SIM™ pod when connecting the SIM™
sensor).
 Check that the SIM™ pod is charged.
 Check that the SIM™ pod has been assigned to
the resident on assessment
 Check that the SIM™ pod is connected to the
Wi-Fi network and server (network connection
Indicator Light on SIM™ pod is green when on
the resident or when in the SIM™ dock).
 Check that the SIM™ pod is within Wi-Fi range.
7. No wetness events recorded, however SIM™
sensor is wet
 Refer to “no wetness events shown” above
8. Resident or facility pictures cannot be uploaded
 Ensure picture is in .png or .jpg format
9. Resident photo appears and then disappears
 When picture is uploaded, ensure you click on
‘Save’
10. How can I access the online User Manual
 Within SIM™ manager (top right hand corner)
click on the “?” symbol
11. User is unable to log into SIM™ manager or SIM™
assist
 Your SIM™ supervisor / administrator is able to
check whether the user account is set up
within SIM™ manager by logging into SIM™
Manager to create a new user account or
alternatively reset the user password.
12. Forgotten SIM™ user name
 The SIM™ system supervisor or administrator
must check your user name in the SIM™
manager
13. Forgotten SIM™ password
 The SIM™ system supervisor or administrator
must reset your password in the SIM™
manager
14. Parts of the SIM™ manager window are not
showing on the screen.
 Ask your IT support officer to check the screen
resolution against the minimum system
requirements.
15. Unable to save/load/display assessment report as
a PDF
 Check if correct version of pdf reader is
installed (e.g. Adobe Reader)
16. Cannot find a resident in the SIM™ manager.
 Check if resident has been added to the SIM™
manager and add new resident if needed.
17. Unable to view past assessments or resident not
showing up in reports e.g. Wing toileting report.
 Under the administration tab - check the
resident status (It should be Current Resident,
Deceased, Discharged or opt out)
 Archive option should only be used after 7
years as per the requirement for record
keeping.
18. Unable to allocate SIM™™ pods to start an
assessment (unable to see available SIM™ pods in
set up screen)
 Check if pod is still allocated to another
resident
 Check if there is a current assessment running
with that pod allocated