User's Manual
Table Of Contents
- VisioNize® pipette manager
- Table of contents
- 1 Operating instructions
- 2 Safety
- 3 Product description
- 4 Installation
- 5 Operation
- 6 User administration
- 7 Troubleshooting
- 8 Maintenance
- 9 Technical data
- 10 Transport, storage and disposal
- 1 Other applicable documents
- 2 Checking the delivery package
- 3 Product description
- 4 Installation
- 1 Regulatory information
- 2 EU compliance statement
- 3 FCC compliance statement
- 4 ISED Canada compliance statement
- 5 Radiofrequency radiation exposure Information
- 6 Technical data
Troubleshooting
VisioNize
®
pipette manager
English (EN)
Qualified
33
7 Troubleshooting
7.1 General errors
7.1.1 Radio contact
7.1.2 USB stick
7.1.3 Software update
Problem Cause Solution
Parameters are not
transmitted.
• The software is outdated.
Update the pipette
software.
Problem Cause Solution
No radio contact. • The "Opt" operation
mode is not set.
Set the "Opt" operation
mode on the pipette.
• The radio module is
deactivated.
Set the pipette radio
module to ON in the Wi-Fi
on/off menu.
• The driver for the radio
module was not loaded.
Restart the control panel.
• The pipette is always
offline.
Restart the control panel.
Restart the pipette.
Problem Cause Solution
USB stick is not detected. • The USB stick is
incorrectly formatted.
Format the USB stick in
FAT32 format.
• The USB stick is not
supported.
Use a different USB stick.
Problem Cause Solution
Software update is not
running.
• The USB stick is not
detected.
Use a different USB stick.
Problem Cause Solution
Software update is not
running.
• The necessary files are
missing.
Make sure that all files
are available.
Problem Cause Solution
Software update is not
running.
• The software package has
been unpacked twice.
Unpack the software
package once only.