User manual

AN-80i User Manual
70-00072-01-10 Proprietary Redline Communications © 2011 Page 108 of 152 March 2, 2011
If the ping test is successful, the host computer was able to send and receive packets
to/from the AN-80i. The problem may be with the Internet browser or related settings on
the host computer. Reboot the host computer to try to resolve the problem.
If the ping is unsuccessful, there may be problems using that IP address; the IP address
may be incorrect, or there may be a duplicate address. For correct operation the host
computer and the AN-80i must be on the same subnet. For example, if the AN-80i is
using the factory default settings, the host computer could be set for an IP of
192.168.25.3 and a subnet mask of 255.255.255.0.
If the correct IP address of the AN-80i cannot be determined, it is recommended to
perform the IP recovery procedure. See section 7.1: Long Reset (Recover from Lost IP
or Password on page 105.
The following table lists some common troubleshooting tips for the web interface.
Table 40: Diag. - Web Interface Diagnostics
Symptom Possible Problem Solution
General
Information
screen is
not
displayed
Incorrect IP address and/or
Subnet Mask.
Perform a ping test from the host computer
command line.
If the ping test is unsuccessful, then the
problem is with the IP address. Perform a
long reset to apply the default address
(192.168.25.2) and Subnet Mask
(255.255.255.0)
Problems with host computer, or
AN-80i.
If the ping is successful, reset the AN-80i,
and/or reset the host computer.
Host PC ARP table is incorrectly
configured
Run 'arp -d' whenever the AN-80i is
swapped. Check that the subnet mask for
the host PC matches the subnet mask of
the AN-80i. Check that the host PC
address is 192.168.25.n, where 'n' is not
equal to 0,2, or 255.
7.3 Dashboard LEDs
The following LED indicators are displayed on the AN-80i web interface page (there are
no LED indicators on the AN-80i hardware).
7.3.1 Ethernet LEDs
Ethernet Link LED
The Link LED lights solid green when there is an Ethernet connection and no traffic, and
blinks when traffic is detected. If the LED is off, it may indicate one of the problems listed
in the following table:
Table 41: Diag. - PTP Ethernet Link/Act LED Diagnostics
Symptom Possible Problem Solution
No
Ethernet
Link
Poor cable connection to
equipment.
Carefully check all cable connections.
Wrong type of cable to Ethernet
equipment.
If the Ethernet is connected to a router, a
straight-through cable is required. If the
Ethernet is connected to a switch, a
crossover cable is required.
System processor malfunction. Apply short reset or long reset.
The connected Ethernet
equipment may be malfunctioning.
Repair or replace faulty equipment.
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