User manual

AN-80i User Manual
70-00072-01-10 Proprietary Redline Communications © 2011 Page 105 of 152 March 2, 2011
7 Diagnostics and Troubleshooting
This section provides basic diagnostic and troubleshooting procedures to help solve
problems that may occur with the system. If the system is not operating correctly after
applying the suggestions in this section, please contact your local Redline
representative. Include the model name and serial number of the system in your
communications.
7.1 Long Reset (Recover from Lost IP or Password)
If the operator can not access the AN-80i management interface (forgotten IP,
username, and/or password), a long reset operation must be performed to provide
access the unit. The long reset provides an opportunity to login to the AN-80i using the
default IP, usernames and passwords. The long reset procedure requires local access to
the AN-80i PoE adapter to power-cycle the AN-80i, and a PC with an Ethernet cable and
a Telnet client or Web browser.
Fig. 51: Diag. - Recovering Lost IP Address
7.1.1 Performing a Long Reset Using Telnet
Use the following steps to gain access to the AN-80i management interface.
1. Power-off the AN-80i PoE adapter and remove the local network Ethernet cable. Use
an Ethernet jumper cable to connect the PC directly to the PoE adapter DATA
(INPUT) Ethernet port. Prepare the PC for Telnet access by opening a command
prompt window on the PC and typing the following command (do not
press the
Enter key until step 6):
telnet 192.168.25.2
Note: If using a web browser, type the URL http://192.168.25.2 in the address field.
2. Restore power to the AN-80i PoE adapter and wait 10 seconds.
3. Power-off the AN-80i PoE adapter for 5 seconds.
4. Restore power to the AN-80i PoE adapter and wait about 75 seconds, then press the
ENTER key on the PC to start the Telnet session. When the login prompt appears,
you have approximately 30 seconds to login using the default username (admin) and
password (admin).
5. Logging in to the unit immediately resets the admin and user accounts to factory
default values and deletes all other user accounts. All standard configuration
commands are now available.
Chapter 7
4Gon www.4Gon.co.uk [e-mail] Tel: [phone] Fax: [phone]