Instruction manual

18
5 TWO YEAR WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
does not amount to a major failure.
The benefi ts of this Warranty are in addition to other rights and remedies available at law in respect of the
The benefi ts of this Warranty are in addition to other rights and remedies available at law in respect of the
Products and shall not derogate from any applicable mandatory statutory provisions or rights
Products and shall not derogate from any applicable mandatory statutory provisions or rights
under the Australian Consumer Law.
under the Australian Consumer Law.
Redarc Electronics Pty Ltd atf the Redarc Trust trading as Redarc Electronics (“
Redarc Electronics Pty Ltd atf the Redarc Trust trading as Redarc Electronics (“
Redarc
Redarc
”) offers a warranty in respect of its Products
”) offers a warranty in respect of its Products
where the Products are purchased from an authorised distributor or reseller of Redarc by a person (“
where the Products are purchased from an authorised distributor or reseller of Redarc by a person (“
Purchaser
Purchaser
”), on the terms and
”), on the terms and
conditions, and for the duration, outlined below in this document (“
conditions, and for the duration, outlined below in this document (“
Warranty
Warranty
”).
”).
1 In this Warranty, the term Products means:
1.1 all products manufactured or supplied by Redarc (excluding its solar
products which are covered by Redarc’s Solar Product Warranty); and
1.2 any component of or accessory for any product in clause 1.1 manufactured
or supplied by Redarc.
Offer and duration of product warranties
2 Redarc warrants that its Products will be free, under normal application,
installation, use and service conditions, from defects in materials and
workmanship affecting normal use, for two (2) years from the date of purchase
(Warranty Period).
3 Where a Product malfunctions or becomes inoperative during the Warranty
Period, due to a defect in materials or workmanship, as determined by Redarc,
then subject to further rights conferred by the Australian Consumer Law on the
Purchaser, Redarc will, in exercise of its sole discretion, either:
3.1 repair the defective Product;
3.2 replace the defective Product; or
3.3 provide a refund to the Purchaser for the purchase price paid for the
defective Product,
without charge to the Purchaser.
4 The warranty given by Redarc in clause 3 covers the costs of delivery and
installation of any repaired or replaced Products or components of Products
to the Purchaser’s usual residential address notifi ed to Redarc, together with
the costs of removal and return of any Products determined by Redarc to be
defective.
Exclusions and limitations
5 This Warranty will not apply to, or include any defect, damage, fault, failure
or malfunction of a Product, which Redarc determines, in exercise of its sole
discretion, to be due to:
5.1 normal wear and tear or exposure to weather conditions over time;
5.2 accident, misuse, abuse, negligence, vandalism, alteration or modifi cation;
5.3 non-observance of any of the instructions supplied by Redarc,
including instructions concerning installation, confi guring, connecting,
commissioning, use or application of the Product, including without
limitation choice of location;
5.4 failure to ensure proper maintenance of the Product strictly in accordance
with Redarc’s instructions or failure to ensure proper maintenance of any
associated equipment or machinery;
5.5 repairs to the Product that are not strictly in accordance with Redarc’s
instructions;
5.6 installation, repairs or maintenance of the Product by a person who is not
a qualifi ed auto electrician or electronics technician, or if non-genuine or
non-approved parts have been fi tted;
5.7 faulty power supply, power failure, electrical spikes or surges, lightning,
fl ood, storm, extreme heat, fi re or other occurrence outside the control of
Redarc;
5.8 use other than for any reasonable purpose for which the Product was
manufactured;
5.9 any indirect or incidental damage of whatever nature outside the control of
Redarc.
6 Warranty claims in respect of a Product must be made in writing to Redarc at
the postal address or email address specifi ed in clause 20 within the Warranty
Period. Such claims must include the following:
6.1 details of the alleged defect or fault and the circumstances surrounding the
defect or fault;
6.2 evidence of the claim, including photographs of the Product (where the
subject of the claim is capable of being photographed);
6.3 the serial number of the Product, specifi ed on the label affi xed to the
Product; and
6.4 proof of purchase documentation for the Product from an authorised
distributor or reseller of Redarc, which clearly shows the date and place of
purchase.
The return of any Products without the prior written instructions of Redarc will
not be accepted by Redarc.
7 Without limiting any other clause in this Warranty, Redarc has the right to reject
any Warranty claim made by a Purchaser pursuant to this Warranty where:
7.1 the Purchaser does not notify Redarc in writing of a Warranty claim within
the Warranty Period;
7.2 the Purchaser does not notify Redarc in writing of a Warranty claim within
one month of becoming aware of the relevant circumstances giving rise to
the claim, so that any further problems with the Product are minimised;
7.3 the serial number of the Product has been altered, removed or made
illegible without the written authority of Redarc;
7.4 the Purchaser is unable to provide proof of purchase documentation in
accordance with clause 6.4 or evidence that the Product was properly
installed and removed (if relevant), and that proper maintenance has been
performed on the Product, by a qualifi ed auto electrician or electronics
technician, in accordance with the instructions of Redarc.
8 If the Product is found to be working satisfactorily on return to Redarc or upon
investigation by Redarc, the Purchaser must pay Redarc’s reasonable costs of
testing and investigating the Product in addition to shipping and transportation
charges. Where Redarc is in possession of the Product, the Product will be
returned to the Purchaser on receipt of the amount charged.
9 Any replaced Products or components of Products shall become the property of
Redarc.
10 Redarc may, in exercise of its sole discretion, deliver another type of Product or
component of a Product (different in size, colour, shape, weight, brand and/or
other specifi cations) in fulfi lling its obligations under this Warranty, in the event
that Redarc has discontinued manufacturing or supplying the relevant Product
or component at the time of the Warranty claim, or where such Product or
component is superior to that originally purchased by the Purchaser.
Other conditions of Warranty
11 If the Purchaser acquired a Product for the purpose of resupply, then this
Warranty shall not apply to that Product.
12 In particular, the sale of a Product via an online auction, online store or other
internet website by a party that is not an authorised distributor or reseller of the
Product will be deemed to be a resupply within the meaning of the Australian
Consumer Law and will render this Warranty void, as Redarc has no control
over the storage, handling, quality or safety of Products sold by such persons.
13 A Purchaser shall only be entitled to the benefi t of this Warranty after all
amounts owing in respect of the Product have been paid.
14 While Redarc warrants that the Products will be free from defects in materials
and workmanship in the circumstances set out in this Warranty, to the
maximum extent permitted by law Redarc does not warrant that the operation
of the Products will be uninterrupted or error-free.
15 To the maximum extent permitted by law, Redarc’s determination of the
existence of any defect and the cause of any defect will be conclusive.
16 Spare parts or materials for the Products are guaranteed to be available for a
period of at least two (2) years after purchase of the Products.
17 The agents, offi cers and employees of any distributor or reseller of the Products
and of Redarc are not authorised to vary or extend the terms of this Warranty.
18 Redarc shall not be responsible or liable to the Customer or any third party in
connection with any non-performance or delay in performance of any terms
and conditions of this Warranty, due to acts of God, war, riots, strikes, warlike
conditions, plague or other epidemic, fi re, fl ood, blizzard, hurricane, changes of
public policies, terrorism and other events which beyond the control of Redarc.
In such circumstances, Redarc may suspend performance of this Warranty
without liability for the period of the delay reasonably attributable to such
causes.
19 If a clause or part of a clause in this Warranty can be read in a way that makes
it illegal, unenforceable or invalid, but can also be read in a way that makes it
legal, enforceable and valid, it must be read in the latter way. If any clause or
part of a clause in this Warranty is illegal, unenforceable or invalid, that clause
or part is to be treated as removed from this Warranty, but the rest of this
Warranty is not affected.
Redarc’s contact details
20 Redarc’s contact details for the sending of Warranty claims under this Warranty
are:
Redarc Electronics Pty Ltd
23 Brodie Road (North), Lonsdale SA 5160
Email:
[e-mail]
Telephone: [phone]