Product Manual

11
TWO YEAR PRODUCT WARRANTY
Over the last three decades our company has established a reputation as the
power conversion specialist.
A 100% Australian-owned company, we have met the needs of customers in
transport and other industries through exciting, innovative thinking.
We believe in total customer satisfaction and practice this by offering our
customers:
• Technical advice free of jargon and free of charge
• Prompt turnaround of orders throughout Australia and globally
• Friendly, personalised, professional service and product support
In the unlikely event that a technical issue arises with a Redarc product, custom
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ers are encouraged to initially contact the Redarc Technical Support Team on
[phone] or [e-mail] for prompt and efficient diagnosis and
product support.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
The benefits of this Warranty are in addition to other rights and remedies available
at law in respect of the Products and shall not derogate from any applicable man
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datory statutory provisions or rights under the Australian Consumer Law.
Redarc Electronics Pty Ltd atf the Redarc Trust trading as Redarc Electronics
(“Redarc”) offers a warranty in respect of its Products where the Products are
purchased from an authorised distributor or reseller of Redarc by a person
(“Purchaser”), on the terms and conditions, and for the duration, outlined
below in this document (“Warranty”).
1.
In this Warranty, the term Products means:
1.1 all products manufactured or supplied by Redarc (excluding its solar
products which are covered by Redarc’s Solar Product Warranty); and
1.2 any component of or accessory for any product in clause 1.1 manufactured
or supplied by Redarc.
Offer and duration of product warranties
2. Redarc warrants that its Products will be free, under normal application,
installation, use and service conditions, from defects in materials and
workmanship affecting normal use, for 2 years from the date of purchase
(Warranty Period).
3. Where a Product malfunctions or becomes inoperative during the Warranty
Period, due to a defect in materials or workmanship, as determined by Redarc,
then subject to further rights conferred by the Australian Consumer Law on the
Purchaser, Redarc will, in exercise of its sole discretion, either:
3.1 repair the defective Product;
3.2 replace the defective Product; or
3.3 provide a refund to the Purchaser for the purchase price paid for the
defective Product,
without charge to the Purchaser.
4. The warranty given by Redarc in clause 3 covers the reasonable costs of
delivery and installation of any repaired or replaced Products or components
of Products to the Purchaser’s usual residential address notified to Redarc,
together with the reasonable costs of removal and return of any Products
determined by Redarc to be defective.
5. If the Purchaser incurs expenses of the nature referred to in clause 4 in the
context of making a claim pursuant to this Warranty that is accepted by Redarc,
the Purchaser will be entitled to claim for reimbursement of those expenses
which Redarc determines, in exercise of its sole discretion, to be reasonably
incurred, provided that the claim is notified to Redarc in writing at the postal
address or email address specified in clause 21 and includes:
5.1 details of the relevant expenses incurred by the Purchaser; and
5.2 proof of the relevant expenses having been incurred by the Purchaser.
Exclusions and limitations
6. This Warranty will not apply to, or include any defect, damage, fault, failure
or malfunction of a Product, which Redarc determines, in exercise of its sole
discretion, to be due to:
6.1 normal wear and tear or exposure to weather conditions over time;
6.2 accident, misuse, abuse, negligence, vandalism, alteration or modification;
6.3 non-observance of any of the instructions supplied by Redarc,
including instructions concerning installation, configuring, connecting,
commissioning, use or application of the Product, including without
limitation choice of location;
6.4 failure to ensure proper maintenance of the Product strictly in accordance
with Redarc’s instructions or failure to ensure proper maintenance of any
associated equipment or machinery;
6.5 repairs to the Product that are not strictly in accordance with Redarc’s
instructions;
6.6 installation, repairs or maintenance of the Product by, or under the
supervision of, a person who is not a qualified auto electrician or technician,
or if non-genuine or non-approved parts have been fitted;
6.7 faulty power supply, power failure, electrical spikes or surges, lightning,
flood, storm, hail, extreme heat, fire or other occurrence outside the control
of Redarc;
6.8 use other than for any reasonable purpose for which the Product was
manufactured;
6.9 any indirect or incidental damage of whatever nature outside the control of
Redarc.
7. Warranty claims in respect of a Product must be made in writing to Redarc at
the postal address or email address specified in clause 21 within the Warranty
Period. Such claims must include the following:
7.1 details of the alleged defect or fault and the circumstances surrounding the
defect or fault;
7.2 evidence of the claim, including photographs of the Product (where the
subject of the claim is capable of being photographed);
7.3 the serial number of the Product, specified on the label affixed to the
Product; and
7.4 proof of purchase documentation for the Product from an authorised
distributor or reseller of Redarc, which clearly shows the date and place of
purchase.
The return of any Products without the prior written instructions of Redarc will
not be accepted by Redarc.
8. Without limiting any other clause in this Warranty, Redarc has the right to reject
any Warranty claim made by a Purchaser pursuant to this Warranty where:
8.1 the Purchaser does not notify Redarc in writing of a Warranty claim within
the Warranty Period;
8.2 the Purchaser does not notify Redarc in writing of a Warranty claim within 1
month of becoming aware of the relevant circumstances giving rise to the
claim, so that any further problems with the Product are minimised;
8.3 the serial number of the Product has been altered, removed or made
illegible without the written authority of Redarc;
8.4 the Purchaser is unable to provide proof of purchase documentation in
accordance with clause 7.4 or evidence that the Product was properly
installed and removed (if relevant), and that proper maintenance has been
performed on the Product, by, or under the supervision of, a qualified auto
electrician or technician, in accordance with the instructions of Redarc.
9. If the Product is found to be working satisfactorily on return to Redarc or upon
investigation by Redarc, the Purchaser must pay Redarc’s reasonable costs of
testing and investigating the Product in addition to shipping and transportation
charges. Where Redarc is in possession of the Product, the Product will be
returned to the Purchaser on receipt of the amount charged.
10. Any replaced Products or components of Products shall become the property of
Redarc.
11. Redarc may, in exercise of its sole discretion, deliver another type of Product or
component of a Product (different in size, colour, shape, weight, brand and/or
other specifications) in fulfilling its obligations under this Warranty, in the event
that Redarc has discontinued manufacturing or supplying the relevant Product
or component at the time of the Warranty claim, or where such Product or
component is superior to that originally purchased by the Purchaser.
Other conditions of Warranty
12. If the Purchaser acquired a Product for the purpose of resupply, then this
Warranty shall not apply to that Product.
13. In particular, the sale of a Product via an online auction, online store or other
internet website by a party that is not an authorised distributor or reseller of the
Product will be deemed to be a resupply within the meaning of the Australian
Consumer Law and will render this Warranty void, as Redarc has no control over
the storage, handling, quality or safety of Products sold by such persons.
14. A Purchaser shall only be entitled to the benefit of this Warranty after all
amounts owing in respect of the Product have been paid.
15. While Redarc warrants that the Products will be free from defects in materials
and workmanship in the circumstances set out in this Warranty, to the
maximum extent permitted by law Redarc does not warrant that the operation
of the Products will be uninterrupted or error-free.
16. To the maximum extent permitted by law, Redarc’s determination of the
existence of any defect and the cause of any defect will be conclusive.
17. Spare parts or materials for the Products are guaranteed to be available for a
period of at least 2 years after purchase of the Products.
18. The agents, officers and employees of any distributor or reseller of the Products
and of Redarc are not authorised to vary or extend the terms of this Warranty.
19. Redarc shall not be responsible or liable to the Customer or any third party in
connection with any non-performance or delay in performance of any terms
and conditions of this Warranty, due to acts of God, war, riots, strikes, warlike
conditions, plague or other epidemic, fire, flood, blizzard, hurricane, changes
of public policies, terrorism and other events which are beyond the control
of Redarc. In such circumstances, Redarc may suspend performance of this
Warranty without liability for the period of the delay reasonably attributable to
such causes.
20. If a clause or part of a clause in this Warranty can be read in a way that makes
it illegal, unenforceable or invalid, but can also be read in a way that makes it
legal, enforceable and valid, it must be read in the latter way. If any clause or
part of a clause in this Warranty is illegal, unenforceable or invalid, that clause
or part is to be treated as removed from this Warranty, but the rest of this
Warranty is not affected.
Redarc’s contact details
21. Redarc’s contact details for the sending of Warranty claims under this Warranty
are:
Redarc Electronics Pty Ltd
23 Brodie Road (North), Lonsdale SA 5160
Email: [e-mail]
Telephone: [phone]