Manual

Software User Guide 19
Cellular Configuration
2.1.5.4 AuthenticationIssues
IfyouareusingaGPRS/EDGE/HSDPAcard,andhaveatleastthreeLEDsofsignalonthefrontpanelsignalmeter,your
radioconnectiontothenetworkmaybejustfine.Theproblemmaylieinloggingontothecellularnetwork.
NavigatetotheCellularConnectiondialogwindow(Network‐>Cellular
Connection‐>Configuration):
Verifyyourusername,passw ord,andAPNinformation.Allthreeoftheseitemscanbecase‐sensitiveandmustbeentered
exactlyinordertoproperlylogintothecellularnetwork.
• Clickonthe“Save”buttonforchangestobesave dwithoutactivatingtheinterface,the“Apply”
buttonwillsave
yoursettingsandapplythemimmediately.Toreverttotheprevioussettings,clickonthe“Revert”button.
2.1.5.5 RedLionTechnicalSupport
Ifyouhavefollowedalloftheinstructionsuptothispoint,havesatisfiedyourselfthatyouarenothavinganauthentica‐
tionproblem,areconvincedthatyouhavesufficientreception,andyourrouterisstillnotcommunicating,thenpleasecall
RedLionTechnicalSupportat1‐877‐432‐9908.Live
supportisavailablefrom8:00a.m.‐5:30p.m.EST.Ifyoucallafter
hours,pleaseleaveyourcontactinformationandadetaileddescriptionofyourproblemandwewillrespondtoyouthe
followingbusinessday.Wewillbehappytoassistyouingettingyourrouteroperational.
Whensubmitting
asupportquestion,itismosthelpfultohaveaGatherStatsfromtheunitinquestion.Pleaseobtainone
fromtheStatus‐>GatherStatsscreen.ChoosetheDownloadOption,andsavetheresultingfiletoyourPC.Youmayattach
ittoanemailto[e-mail],describingyourissue.