Installation guide

professionals, Red Hat recommends that you take advantage of the strong support that comes with RHN
Proxy Server.
One way to access that expertise is through the Red Hat Knowledgebase, which provides solutions to
the most common issues encountered by users and has a robust browse and search interface for
finding the right answers to your Proxy issues. You can access the Red Hat Knowledgebase at
http://kbase.redhat.com.
Additionally, Red Hat provides a command line tool called the SoS Report, commonly known by its
command sosreport. T his tool collects your Proxy's configuration parameters, log files, and database
information and sends it directly to Red Hat.
To use this tool for RHN Satellite Server information, you must have the sos package installed. T ype
sosreport -o rhn as root on the Satellite server to create a report. For example:
[root@satserver ~]# sosreport -o rhn
sosreport (version 1.7)
This utility will collect some detailed information about the
hardware and setup of your Red Hat Enterprise Linux system.
The information is collected and an archive is packaged under
/tmp, which you can send to a support representative.
Red Hat will use this information for diagnostic purposes ONLY
and it will be considered confidential information.
This process may take a while to complete.
No changes will be made to your system.
Press ENTER to continue, or CTRL-C to quit.
You are then prompted for your first initial and last name, then a support case number (also called an
Issue T racker number).
It may take several minutes for the system to generate and archive the report to a compressed file. Once
finished, email the new file from the /tm p/ directory to your Red Hat representative for immediate
diagnosis.
Chapter 6. Troubleshooting
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