Installation guide

242  Websense Installation Guide
Appendix C: Technical Support
Telephone assistance is also available. For quick and efficient answers to
telephone requests, please be ready with the following:
 Websense subscription key
 Access to Websense Manager
 Access to the machine running Filtering Service, the machine running
reporting tools, and the database server (Microsoft SQL Server or MSDE)
 Permission to access the Websense Log Database
 Familiarity with your network’s architecture, or access to a person who
has this knowledge
 Specifications of the machines running Filtering Service and Websense
Manager
 A list of other applications running on the Filtering Service machine