Installation guide

240  Websense Installation Guide
Appendix B: Troubleshooting
f. The values need to be checked on the Remote Filtering Client
machines. Contact Websense Technical Support for assistance. The
technician will need the information gathered in the previous steps to
verify that communications are properly configured.
10. Check that the pass phrases match.
The pass phrase for Remote Filtering Server and the Remote Filtering
Clients must match. Checking to see if they match requires access to
configuration and registry files. Incorrect changes to these files can
interfere with machine operation. Contact Websense Technical Support
for assistance.
If the pass phrase used for all Remote Filtering Clients does not match the
pass phrase configured for the Remote Filtering Server:
a. Reinstall the Remote Filtering Server and enter the proper pass phrase
when prompted.
b. Reinstall the Remote Filtering Clients, using the same pass phrase.
If Websense Client Policy Manager (CPM) is installed, or will be installed
in the future, note the following:
 If Websense Client Policy Manager (CPM) is already installed in your
network, you must enter the same pass phrase used when installing
CPM.
 If you install CPM in your network in the future, you must use the
same pass phrase you used to install the remote filtering components.
11. Ensure that the load balancer is forwarding packets to the Remote
Filtering Server.
If you are using a load balancer, ensure that it is forwarding packets to the
Remote Filtering Server. See your load balancing appliance or software
documentation for configuration information.