Installation guide

236  Websense Installation Guide
Appendix B: Troubleshooting
 Network Agent is filtering responses to remote filtering requests.
 Other connection problems.
 DHCP is enabled for the Remote Filtering Server machine.
 The Remote Filtering Server machine is running Windows Server 2003,
but Service Pack 1 is not installed.
 Parameters for communication between Remote Filtering Server and
Remote Filtering Clients are not properly configured:
 IP addresses for internal and external communication are not properly
configured.
 Ports for internal and external communication are not properly
configured.
 Pass phrases entered for Remote Filtering Server and Remote Filtering
Clients do not match.
 If a load balancer is in use, it is not forwarding packets to the Remote
Filtering Server.
Troubleshooting Procedure for remote filtering
Follow these procedures to determine the cause of the problem:
1. Check that your subscription key includes remote filtering.
The remote filtering service is available as an optional add-on. Check that
your Websense subscription key includes the remote filtering service.
2. Check that Remote Filtering Server is running.
 Windows: Use the Windows Services Control Panel to check that
Websense Remote Filtering Service is running.
 Linux and Solaris:
a. Go to the
/opt/Websense directory.
b. From a command prompt, run
./WebsenseAdmin status
c. The Remote Filtering Server service should be running. If not,
run
./WebsenseAdmin start
3. Make sure Remote Filtering Server is not installed on the same machine
as Filtering Service.
Installing these components on the same machine will cause a serious
drain on resources on the machine. Filtering will become very slow, and
may eventually fail and allow all requests.