Installation guide

Sun Java System Web Proxy Server  229
Appendix B: Troubleshooting
5. If the Websense software must access the internet through an upstream
firewall or proxy server that requires authentication, check the following:
 The correct user name and password must be entered in the Database
Download screen of the Settings dialog box. Verify spelling and
capitalization.
 The firewall or proxy server must be configured to accept clear text or
basic authentication.
Restriction Applications
Some restriction applications, such as virus scanners or size-limiting
applications, can interfere with database downloads. Disable the restrictions
relating to the Filtering Service machine and the Websense download location.
Policy Server fails to install
If you attempt to install Websense software on a machine with insufficient
resources (RAM or processor speed), the Policy Server may fail to install.
Certain applications (such as print services) can bind up the resources that the
installer needs to install the Policy Server. If the Policy Server fails to install,
Setup must quit. If you receive the error message: Could not install current
service: Policy Server, during installation, take one of the following actions:
 Install Websense software on a different machine. See System
Requirements, page 30 for minimum installation requirements.
 Stop all memory-intensive services running on the machine before
attempting another Websense installation.
I upgraded the Websense software, and configured users no
longer appear under Directory Objects in Websense Manager
If you are using Active Directory as your Directory Service, you may find that
user names disappear from the list of directory objects in Websense Manager
when you upgrade your Websense software. This change occurs if your user
names include characters that are not part of the UTF-8 character set.
To support LDAP 3.0, the Websense installer changes the character set from
MBCS to UTF-8 during upgrade, so if your user names include non-UTF-8
characters, those characters will not be properly recognized. To fix this
problem, try changing the character set back to MBCS.