Installation guide

Sun Java System Web Proxy Server  227
Appendix B: Troubleshooting
Follow the onscreen instructions to complete installation of the Language
Pack. Websense components and files on the machine are updated with text in
the language you selected.
I forgot my Websense Policy Server password
Contact Websense Technical Support for assistance. You can find contact
information in Appendix C: Technical Support.
Where can I find download and error messages?
Windows
Check the Windows Application Event log or Websense.log
(
Websense\bin) for any listings about the database download as well as
other error or status messages. Access the Application Event log by choosing
Start > Settings > Control Panel > Administrative Tools > Event Viewer.
Expand the Event Viewer tree and click Application Log.
Solaris and Linux
The Websense software creates Websense.log (located in Websense/bin)
when there are errors to record. This log file records error messages and
messages pertaining to database downloads.
Websense.log is located on the
Policy Server machine only.
The Master Database does not download
There are several reasons why you might have difficulty receiving Websense
Master Database downloads.
Subscription Key
Verify that the subscription key is entered correctly and has not expired by
going to the Database Download screen in Websense Manager (Server >
Settings > Database Download).
 Compare the key you received via email or in the Websense package to
the key in the Subscription Key field (the key is not case sensitive) and
correct any errors. You must click OK to close the Settings dialog box
before the key takes effect and enables the database download.