Installation guide

226  Websense Installation Guide
Appendix B: Troubleshooting
 Network Agent cannot communicate with Filtering Service after it has
been reinstalled.
 Users filtered via remote filtering are not receiving block pages.
 Remote filtering is not working.
I made a mistake during installation
Run the installation program again. The installer will detect the current
installation and allow you to Add, Remove, or Repair Websense
components. The Repair option does not troubleshoot the installation, but
merely reinstalls the files it detects.
For instructions, see Modifying an Installation, page 162.
I installed using a non-English Websense installer, but the
Language Pack installer did not start
When you install Websense software using one of the non-English installer
packages, the Language Pack installer should start after installation of the
selected Websense components is complete.
If the Language Pack installer does not start automatically, you can start it
manually as follows:
 Windows: Go to the setup folder where you unpacked the Websense
installer, and double-click on
SetupLanguagePack.exe.
 Solaris or Linux: Go to the setup directory where you unpacked the
Websense installer, and enter the following command:
./installLanguagePack.sh
If you are using an English-based UNIX system, you can run the GUI
mode of the installer by entering the following command:
./installLanguagePack.sh -g
Note
On Windows, you may need to restart the machine before
running the installer again.