Installation guide

Sun Java System Web Proxy Server  225
APPENDIX B
Troubleshooting
You may encounter a situation while installing Websense Enterprise or Web
Security Suite and configuring Sun Java System Web Proxy Server that is not
addressed in the previous chapters. This appendix provides troubleshooting
information for installation and initial configuration issues that have been
called in to Websense Technical Support. Please check this chapter for
information about the problem you are having before you contact Technical
Support. For issues not related to installation or communication between
Websense software and your integration product, see the Administrator’s
Guide for Websense Enterprise and Web Security Suite.
If you still need to contact Technical Support, please see Appendix C:
Technical Support for contact information. The situations addressed in this
chapter are as follows:
 I made a mistake during installation.
 I installed using a non-English language version of the Websense installer,
and the Language Pack installer did not automatically start.
 I forgot my Websense Policy Server password.
 Where can I find download and error messages?
 The Master Database does not download.
 Policy Server fails to install.
 I upgraded my Websense software, and configured users no longer appear
under Directory Objects in Websense Manager.
 Network Agent fails to start on Linux with stealth mode NIC.
 Network Agent is not filtering or logging accurately.
 Windows 9x workstations are not being filtered as expected.
 I am using Logon Agent and some users are receiving the Websense
Global policy.
 Websense splash screen is displayed, but installer does not launch on
Windows 2000.