Installation guide

12.5 If SAP ASE Fails the Preupgrade Eligibility Test

Examine the log file to determine why SAP ASE is ineligible for an upgrade.

Context

If SAP ASE fails the preupgrade test, Server Config displays:

Server <SERVER_NAME> failed preupgrade eligibility test. See log for more information.

Procedure

1. From the Upgrade window, select Exit.

2. Examine the log file in $SYBASE/$SYBASE_ASE/init/logs.

After you resolve any problems, shut down the SAP ASE server and use sqlupgrade to complete the

upgrade session.

12.6 When an Upgrade Fails

If the upgrade process fails, the installation program displays error messages.

Once you start SAP ASE on the new version, you cannot start SAP ASE on the earlier version. Attempts to do so

result in having to restore from backups.

12.6.1 If You Can Identify the Cause of the Upgrade Failure

If the error logs or messages clearly indicate the cause of failure, and you are confident that your databases have

not been damaged, you can attempt to fix the problem and immediately re-run the upgrade.

Context

If the upgrade process fails again and you cannot determine the cause of failure, check the error log file to find out

when and where the upgrade failed, and contact SAP Product Support.

By default, the log file is located in $SYBASE/$SYBASE_ASE/install/<<servername>>log.

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Installation Guide for Linux

Troubleshoot the Server