Installation guide
12 Troubleshoot the Server
Determine the cause of problems and apply the recommended solution.
To determine the cause of an error, first look in the log file of the utility being used, to identify the task the utility
was performing when it failed. Then check the server error log.
This table lists possible causes and solutions for common problems that you might encounter during a first-time
installation, or an upgrade. If you continue to have problems, retry the installation or upgrade.
If the installation program or srvbuild unexpectedly quits, or if you cannot correct the problem, see the Error
Messages and Troubleshooting Guide.
Problem Solution
The installation program
cannot start the SAP ASE
server.
● Make sure you meet RAM requirements. If you have the required amount of
RAM, remove, then reinstall all applications to the hard drive and restart the
installation.
● After SAP ASE is installed, there should be 25MB of free disk space left in the
disk drive. SAP ASE needs approximately 18MB to create shared memory files.
● The SAP ASE server may not start if it cannot find a SySAM license or if the
grace period has expired. Check the SAP ASE error log for the cause of the li
cense checkout failure and fix the issues.
The installation program
cannot connect to the up
graded SAP ASE server.
Verify that the environment variables and password are correct.
12.1 Error Logs for Installation Utilities
The information in the error logs may help determine the reason and possible solutions for problems with
installation-related utility programs.
Utility Default Location and File Name
SAP ASE Installer
$SYBASE/log/ASE_Suite.log
srvbuildres $SYBASE/$SYBASE_ASE/init/logs/srvbuild<MMDD>.<NNN>
where:
● <MM> – is the month.
● <DD> – is the date.
● <NNN> – is a three-digit number identifying the srvbuild session.
sqlupgraderes
● $SYBASE/$SYBASE_ASE/init/logs/sqlupgradeMMDD.NNN
● $SYBASE/$SYBASE_ASE/upgrade/upgrade.NNN – is a temporary file created by the
upgrade process.
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2014 SAP SE or an SAP affiliate company. All rights reserved.
Installation Guide for Linux
Troubleshoot the Server